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<pre>Array ( [var] => cut_url ) </pre> Resume for Walter V. for Installation / Maintenance / Repair / Electronics in Hollis Center, Maine. Search More Resumes for Installation / Maintenance / Repair on Resumark.com #CKJI6I27A
 

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Resume for Walter V. for Installation / Maintenance / Repair / Electronics in Hollis Center, Maine




Occupation: Installation / Maintenance / Repair Industry: Electronics
Country: United States City: Hollis Center
State: Maine ZIP: 04042



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Walter E. V.

Sand Pond Road

Hollis Center, ME  

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SUMMARY An experienced Field Service Engineer with a successful record in resolving customer issues and training and managing field service personnel.  Consistently find and resolve unusual problems that perplex today’s equipment.  Expertise in both electrical and mechanical tools and equipment. Outstanding problemsolving, analytical, and decisionmaking skills.  Work well in highpressure environments both independently or as part of a team.    PROFESSIONAL EXPERIENCE  

Rudolph Technologies, Inc., Bloomington, MN          

Field Support Engineer 

  • Reduced customer downtime by writing procedures to stop wafer pick failures after a change of different product end effectors on robot.
  • Reduced drag by implementing a new step in preventative maintenance procedures to properly  lubricate tight tolerance rail bearings.
  • Eliminated customer downtime by teaching proper preventative maintenance procedures.
  • Reduced product setup turn around time by assisting customers in recipe setup to reduce dependence on corporate technical support.
  • K Associates, Inc., Carson City, NV             

    Senior Field Service Engineer/Instructor                                          Contracted to Asyst Technologies 

  • Allowed quicker responses for uptime and increased customer self dependence by providing client training on Asyst SMIF and robots.
  • Improved Asian Field Service Engineers understanding of automated software load procedure.
  • Improved student teaching success by improvising a set up robot for training without proper fixtures.
  • Eliminated a two day delay in parts ordering and reduced reliance on corporate email by demonstrating proper procedure for parts lookup.
  • Asyst Technologies, Inc., Fremont, CA                

    Senior Field Service Engineer/Instructor 

  • Reduced call failure rate by >% average service call being $ by rewriting complex engineering documentation for the proper calibration of a product family.
  • Improved field data distribution by identifying and recommending changes to inaccurate technical drawings.
  • Eliminated particle contamination in two OEM tool sets in Japan by discovering and implementing a simple part addition to the product.
  • Simplified programming steps of several products by producing internal and external technical software procedures.
  • Resolved an issue with product demonstration unit using basis using troubleshooting skills enabling better customer demonstrations.
  •  

    WALTER E. V.                    PAGE

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  • Reduced load time and finished ahead of schedule during a major software upgrade at a large foreign FAB on + loaders by introducing software automation.
  • Reduced customer downtime and improved Field Service Engineers’ skills by adding a troubleshooting segment with known field failures to basic training on various tools.
  • Valcom Business Center, South Portland, ME                      

    Field Service Engineer 

  • Reduced downtime during busy daytime schedules by effectively scheduling a major rollout for a large corporate customer for upgrade prior to YK.
  • Reduced time to get customers up and running by responding to service calls in a timely fashion.
  • Improved product repairs and resolved customer issues better through enhanced technical skill training whenever available.
  • Optimized service call schedules by preparing accurate, timely field service reports .
  •  

    Logical Solutions Company Inc., Windham, ME             

    Regional Service Manager  
  • Reduced customer downtime and increased productivity by managing and coaching Field Service Engineers throughout the Northeast.
  • Ensured that Field Service Engineers were equipped to handle difficult customer and product issues by providing top level technical product support.
  • Increased profits by negotiating OEM and software house contracts.
  • Increased revenue and use of Field Service Engineers by selling service contracts to end users.
  • Improved document accessibility by designing and organizing a technical documentation library.
  • Increased company revenues by arranging trade show booths.
  • EDUCATION  

    Southern Maine Technical College, South Portland, ME

  • A number of credits toward the ASEE degree
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    PROFESSIONAL DEVELOPMENT 

  • Solid Performance Solutions,  Phoenix, AZ Performance Based Equipment Training PBET
  • Computer Technology Industry Association, South Portland, ME CompTia+
  • Rudolph Technologies, Inc.,  Bloomington, MN CV FOUP Inspection, NSX/AXI / Macro Defect Inspection Equipment, Genmark / Axis Robot and Aligner, Edge and Back Side Inspection System, S Thin Film Metrology Tool
  • Asyst Technologies, Inc., Fremont, CA Indexer , VersaPort , Load Port Opener
  •  , Load Port Interface , Load Port Transfer , Wafer Management System ,

     Substrate Management System /, Axis Robot, Aligner , MECS UTM Robot

  • Equip Corp., Sunnyvale, CA  Atmospheric and series robots and aligners
  • HewlettPackard/Compaq, HP, Burlington, MA Several PC’s, Servers, & Laser Printers
  • Valcom, South Portland, ME Microsoft NT . Supporting and Administering Server/Workstation

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