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<pre>Array ( [var] => cut_url ) </pre> Resume for Okunola David A. for Manager / Supervisor / Team Leader / Electronics in Lekki, Nigeria. Search More Resumes for Manager / Supervisor / Team Leader on #VG7K4F4FV

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Resume for Okunola David A. for Manager / Supervisor / Team Leader / Electronics in Lekki, Nigeria

Occupation: Manager / Supervisor / Team Leader Industry: Electronics
Country: Nigeria City: Lekki
State: Lagos ZIP: 234

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Having over years significant experience in the Retail landscape, Channel Management for FMCGs Fast Moving Consumer Goods, I desire to be of service to a truly global business that is data driven, rewards productivity and is human in its business ethics. Such an organisation that appreciates team work and fosters a dynamic working environment where shared experiences adds value to everyone in the team and produces collective success.

Career History 

Dec – Date   Retail Marketing Manager                     Anglophone West Africa Operations

      Samsung Electronics West Africa

      Consumer Electronics Division

      Reporting to – Director, Channels 

  • Strategy
  • Responsible for Increasing business performance across the entire landscape by growing dealer partnership adding new dealership and increasing inhouse share in existing dealership vertical growth.
  • Identifies and channels investment into strategic accounts or regions to achieve short/Long term business objectives
  • Develops and maintains a robust, factbased research initiative on the entire Retail/Wholesale operations aimed at offering ground basis for development of strategic plans across international markets and approximately cities spanning the West African subregion.
  • Recommends strategic actions on opportunities identified from fact –based research for review.
  • Systematic and data driven approach to monitoring business activities through the sales cycle  for proper planning and implementation of sales support strategies which will increase store performance.
  • Liaise with related teams to define effective channels for GTM Go to Market plans for all product groups at every channel.
  • Propose promotional activities to Product/Brand communication teams for review in other to support all GTM plans.
  • Field Force Management
  • Optimally allocating Retail Executives across Retail Partners to drive Samsung sales objectives instore. Achieved .% revenue growth YoY Q, .
  • Plan and manage the human and material resources of the field force to optimize performance, morale and enhance productivity.
  • Manages, trains and monitor performance of all field members for optimum delivery at every Dealer counter nationwide.
  • Maintains Sellout visibility at approx. % for proper product planning.
  • Providing consistent and trusted data from the trade for over years. The result of which has made the Samsung data collection process a more reliable and realistic source for Samsung management decision making outclassing other traditional sources.
  • Product Development
  • Defines training curriculum on all product groups to meet immediate needs in the trade.
  • Tracks the effects of deployed training sessions on sales trends.
  • Compiles Consumer feedback and product based research studies that aides new product design / components based on consumer needs.
  • Achievements/Awards 

  • Award of Outstanding Performance  Best Idea – January, Seoul, South Korea
  • Increased sellout visibility to cities – November,
  • Increased Product Group track to include TV, HTs, DVD, Mini Audio, AC, REF ,Microwave ,Washing Machine ,Camera – November,
  • Samsung No. position in LCD category first time Nigeria, July,

    Trainings attended

    Title      Administered In:  Mode   Date 

    Visual Display & Instore Workshop   Seoul, Korea   Classroom  Jan,  

    Samsung Essential for Sales  Lagos    Online    Sept.   

    Samsung Sales Framework   Johannesburg    Classroom  June,  

    Trade Spend Optimisation   Johannesburg    Classroom  June,  

    Samsung Essentials for Marketing  Lagos     Online    Nov,

    MCS .     Lagos    Classroom  Aug.  

    Shopper/Consumer Insight  Lagos    Online   Jun.  

    May Dec   Retail Consultant/Representative                 Nigeria, Lagos Mass Market

          Nokia Nigeria

          Mobile Devices Division

          Reporting to – National Retail Manager 

  • Relationship Management
  • Supervises retail activities of the Lagos mass market.
  • Managed distributor to retail channel of the Lagos mass market.
  • Closely monitored the competitors’ activities and develop local strategies for facing the competition.
  • Collated Market intelligence reports competitors’ activities on their plans, prices, sales, etc for management review.
  • Generated weekly market share report; share of recommendation reports and competitor reports in the different market clusters and retail stores.
  • Sourced primary data from point of sales for proper industry analysis and retailer evaluation.
  • Ensured integrity of information/data collected, stored, shared and reported.
  • Ensured all documentation is captured into the knowledge repository eLeader.
  • Encouraged visual merchandising according to Nokia guidelines.
  • Disseminated management reporting information to the retail party.
  • Strategy
  • Ensured optimization of product distribution to outlets, by planning and anticipating cyclical trends and ensure consistent achievement of the targeted sales volume for each RO.
  • Supervised ‘below the line’ marketing activities BTL concurrently with ‘above the line’ marketing activities for Nokia key products weekly.
  • Recommended Sales targets for each Franchisee, based on Trading Area Analysis.
  • Managed and conducted industry research studies of Nokia products and competition.
  • Proposed for review dealer promotions KIDI to boost sales objectives in the trade.
  • Product Development
  • Reported Consumer feedback and product based research studies, on the acceptability of Nokia products  and expectations of future Nokia products
  • Continually found ways to streamline PPP’s and align them to international best practices
  • Supported in the implementation of all GTM Go To Market plans in the trade


  • Increased Nokia’s market share from % in to a consistent average of % in two year.
  • Nokia’s share of recommendation has increased from a staggering % to a comfortable %.

    Trainings attended – Nokia Academy

    Title      Administered In:  Mode   Date 

    Nokia Retail Customer Management

    Workshop I & II    Lagos    Classroom  Aug.  

    Customer Segmentation   Lagos    Classroom  Aug,  

    Negotiation skills    Lagos    Classroom   Jul  

    E – Leader     Lagos    Classroom   April  

    Mar. – April    Human Resource Administrator                      

          MTN Nigeria Telecommunications

          Human Resource Department 

    Call Centre Executive Jul. – Apr.

  • Offered professional service to prepaid and postpaid customers on suitable product/services
  • Administered customer queries external customers
  • Conducted surveys to determine customer satisfaction and loyalty
  • Escalated customer queries
  • Captured customer details on customer interaction management system
  • Captured customers’ language of needs and proffered solution.
  • Collated call –centre reports for management consumption.

    Trainings attended

  • Six steps to Y’ello {customer centricity}
  • Single Service Portal
  • Minsat
  • GSM Architecture
  • MTN Products & Services

    Personal Assistant to the Human Resources Executive HR Director [Sep ’ to July ‘] 

  • Liaised with all unit Heads on full implementation HR strategic plans.
  • Summarized periodic reports on all HR Business units for management consumption.
  • Provided administrative support to the Human Resources Director.
  • Provided administrative assistance in HR project implementation.
  • with the protocol department with regards to travel arrangements for MTN staff and guests.
  • Organised and maintained the HR filing system.
  • Managed the operations and settlements of claims due to suppliers working for the department.
  • In charge of Departmental Logistics.

    Human Resources Recruiting Administrator [Mar’ – Sep ‘]

  • Administered Position Requisitions
  • Uploaded Vacancies on the MTNN Websites Intranet/Internet
  • Organised Interview sessions and compiled interview reports.
  • Provided administrative support to the Manager, Recruitment
  • Human Resource Administrator Medical
  • Developed Data Collection Methodology.
  • Collected, analyzed, interpreted, and summarized data in preparation for analytical reports on medical matters.
  • Designed and developed specific databases in Ms Excel for tracking and reporting of medical information.
  • Reported highlights of meetings held with stakeholders.
  • Provided administrative support to the Manager, HR Medical.
  • Provided support in sourcing medical information that can be beneficial to MTN employees.
  • Processed of medical claims for Expatriates and Nationals through the assigned HMO.
  • Key Achievements
  • Co produced monthly medical magazines
  • Developed/Created a medical database for MTNN Medical Unit
  • Executed the first edition of the annual health promotions
  • Education  

    Date  Accreditation/ Institution     Duration


      MBA          Years

          University of Lagos, Nigeria 

      B. Sc Mathematics and Statistics     years

                   University of Lagos, Nigeria 

    About Me: A creative and wellrounded selfstarter, commercial and results oriented Business Manager, who combines the ability to manage demanding deadlines with qualitative and quantitative aptitude to excel in a challenging and hig

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