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Technical specialist with
years of experience in operations, systems design, quality control,
testing, technical support and equipment implementations in highly competitive
and diverse pharmaceutical environments. Demonstrated record of success
in building strong communications infrastructure and enhanced efficiency.
Areas of Expertise:
and record keeping of Clintek product line of urine chemistry analyzers.
and record keeping of DCA and DCA Vantage blood/urine analyzers.
SIEMENS HEALTHCARE DIAGNOSTICS,
and serviced company products that were returned for repair issues.
operations as needed to install updated components.
pool of DCA blood/urine analyzers to replace defective equipment
submitted for repair. This resulted in on time customer satisfaction.
company service record on each instrument serviced.
Contributed to overall
company safety, resulting in pay bonuses, and setting new standards
in how good business can safely operate. This resulted in lowest
levels of company recordable incidents.
level of productivity for many years, producing credits for service
Electro Static Discharge ESD log book for years.
This was a FDA viewable record, sometimes asked to be reviewed
Would work with
Customers over the phone in troubleshooting inoperative instruments.
Could assist in decision making to return the instrument or was it functioning
Also developed Customer
Service skills with some direct contact with customers via phone
This enhances customer
AMERICAN NETCON, TELECOMMUNICATION
telephone wire for businesses. Also installed Mainframe switching
equipment, performed crossconnecting
of wiring. Planned wiring distribution method thru customer
site to best serve customer needs. Fed wire into conduits
at times to supply customer telephone. Constructed
independent distribution frames and main distribution frames.
Installed telephone sets and connected at phone outlets.
Worked with telecomm to insure a smooth transition from telephone company
equipment to customer owned system. Worked with both large customer
and small customer layouts.
This allowed customers to enjoy
savings on their telecomm bills by not having to rent equipment from
the telephone company.
Communication, Concordia University, Carmel, IN
Science, Ivy Tech, South Bend, IN
Den Leader Assistant