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Lippencott Street, Apt.
* Knoxville, TN * *
Ph.D. Student, Instructional Technology,
University of Tennessee, Knoxville, TN
M.S. in Information Systems, Marshall
University, Huntington, WV
Masters of Business Administration,
University of Phoenix, Columbus, OH
B.S. in Business Management, Management
Information Systems MIS focus,
General knowledge of Macbook,
Macbook Pro, iMac, iPad, Snow Leopard, iWork, iLife, and MobileMe.
COURSE MANAGEMENT SYSTEMS:
WebCT Vista, Blackboard,
Moodle, & HotPotato Quiz Software.
Some experience with Google
Checkout; extensive knowledge of Picasa v. ., Gmail, Chat, and other
INTERNET / WEBSITE DESIGN:
Adobe Dreamweaver CS &
Versions . & ..
INTERACTIVE ONLINE MULTIMEDIA
LiveOnline, Skype, TalkShoe, and Wimba.
MULTIMEDIA DESIGN &
Adobe Acrobat Professional
v. . & ., Adobe Dreamweaver CS, CS, & CS, Adobe Photoshop
CS, CS, & CS, Microsoft Publisher , , , and Microsoft
Ethernet & Fiber optic
wiring; Wireless G, N, and N+ Routers; Apple Airport Express & Extreme
Routers and Time Capsule.
Windows Starter, Home
Premium, Professional, & Ultimate, Windows Vista Home & Professional
Editions, Windows XP Service Pack , Windows /NT, Windows
Some knowledge and familiarity
with Mac OSX Snow Leopard, Ubuntu, and UNIX operating systems.
IBM Register Systems, NCR
Register Systems, Micros Register Systems, PAR Register Systems –
General knowledge & troubleshooting.
Microsoft Office P.C.
Versions , , , , OpenOffice Versions . through .,
& LibreOffice v. ..
PROJECT MANAGEMENT RELATED
Microsoft Project Professional
, , & , Microsoft Visio Professional , , &
, and GanttProject v. ...
Microsoft PowerPoint ,
, & , Centra LiveOnline, & Macromedia Breeze.
Assisted with installation
of new HP Servers while retiring old server; included rewiring, configuration
tests, and verification testing.
T., D. , December. Flickr
& Its Application in the Educational Environment.
Presentation at th
Annual Tennessee Educational & Technology Conference, Nashville,
T., D. , December. Assisting
with Marketing Promotion of University of Tennessee –
Master’s Degree in Instructional Technology.
Presentation / Promotion
at th Annual Tennessee Educational & Technology Conference,
T., D. Morris, M. L., Caudill,
J. , February. Strategies for Generation Y Workplace
its Importance to HRD.
& Presentation at Academy of Human Resource Development AHRD
International Conference in the Americas, Knoxville, TN.
Waugh, M., DeMaria, M., & T.,
D. . Implementing an Online M. S. Degree
in Instructional Technology: Promises and Pitfalls.
Association for Educational
Communications and Technology, Anaheim, CA.
Waugh, M., DeMaria, M., & T.,
D. . Starting an Online M.S. Degree Program in
Instructional Technology: Lessons
Learned. Quarterly Review of Distance Education, .
August Present University
of Tennessee Knoxville Knoxville, TN
Graduate Research Assistant
Organized and developed
various websites for the department to assist the promotional and informational
efforts of the WebIT Program Through May .
Assist with the TECLab
with various library duties and administration of the facility as part
of my current assistanceship .
Coach and encourage students,
faculty, and staff by providing answers and training on various topics
related to digital media.
Create solutions for students
regarding common problems that are encountered with assignments to help
foster the learning process.
Delegate additional tasks
as necessary to other graduate assistants when necessary to ensure timely
completion of tasks.
January – May
Marshall University – Main Campus
Assisted Professor John
Biros with teaching a graduate course on information systems design.
Performed several lectures
over the course of the semester highlighting my final comprehensive
project as a tool to foster an interactive learning process.
Consulted with the professor
on a weekly basis on upcoming lectures and other tasks as requested.
Completed other tasks as
requested by the department as needed.
May – August
Intern – Disaster Recovery &
Developed metric systems
to track server & system backups for analysis, development, and
Streamlined process from
½ hours to minutes for backup tracking and data analysis.
Acquire knowledge on creating
& restoring systems & servers when needed.
Scan and secure various
documents important to the successful functioning of the department
Provided friendly and knowledgeable
customer service to employees when executing required tasks.
Completed a course in Good
Manufacturing Practices GMP as required by the Food & Drug Administration
January Carter & Mayes Shirtmakers, Inc.
Intern – Database Developer &
Business Process Analyst
Overhauled mailing database
for mailings; reducing client mailing list from , to ,.
Assisted in choosing equipment
and software to meet office tasks and functions.
Overhaul resulted in minimal
annual savings of $, for the company.
Worked with management
and office personnel on finding the best solution while meeting customer
Present Best Buy Stores, Inc.
Training Coordinator & Sales Associate
– Personal Computing & Home Office PCHO
Communicate with customers
on a daily basis assisting with various technology needs.
Achieved $.M in sales
since the first day of employment on the sales floor Oct. .
Design updated and new
forms that are used on a daily business within the department to meet
various metrics and satisfy customer needs.
Monitor success rates of
elearning initiatives and motivate coworkers to complete said initiatives
Assist and actively participate
in various committees focused on inhouse employee development and community
Present Tsubasacon, Inc. Huntington,WV
/ Convention Operations Staff
Actively promote, direct,
and develop our Marketing Action Plan to assist in the growth of the
Assist the convention with
creating and managing a merchandise stand to promote and sell items
like shirts, bumper stickers, etc.
Review and recommend additional
persons that serve as committee members as staff for current and future
Organize and arrange monthly
meetings to discuss new marketing opportunities.
Increased attendance from
attendees in to a target base of , to , attendees for
June – August
Assisted in installation
of HP Servers, Pin Pads, and register systems for Advance Auto Parts,
Inc. stores in Kentucky, Ohio, Tennessee, & West Virginia.
Communicated with staff
technicians, store managers, and technical staff frequently during installations.
Demonstrated and assisted
store managers with the new equipment prior to, during, and after completion
of the installations.
Was commended by several
store managers for timely and outstanding work performance.
August Domino’s Pizza
Marketing Assistant & Delivery
Draft, update, and formulated
a menu & special marketing plan strictly for business customers
that was distributed to key metrics on a weekly basis.
Analyzed business trends
with management to find opportunities to strengthen marketing initiatives
to increase sales.
Served as an assistant
in maintaining technological equipment i.e. register system in the
store when available.
Strengthened sales in excess
of percent yearoveryear while at the Huntington, WV store .
May – September
Cedar Point Amusement Park
Park Operations & Food Services
Host, Trainer, & Team Leader
and evaluated up to employees at any given time.
Overhauled and created
a paperwork system to improve productivity and efficiency within food
services for end of day accounting needs.
Planned and oversaw a new
value menu system in which help increase sales immediately by
Coached numerous employees
on the company’s core values on a daily basis through the various
work assignments given.
January – February
Team Leader & Crew Trainer
Trained dozens of new &
existing employees on everchanging policies and procedures while supervising
up to fourteen employees at one time.
Managed paperwork during
training process to ensure accurate record keeping.
Collaborated with management
on scheduling employees for training sessions.
Opened a new store in November
while creating promotional campaigns to increase awareness and
Assisted in minor troubleshooting
with the register system at several locations within Morgantown.
May – Pres