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<pre>Array ( [var] => cut_url ) </pre> Resume for Maura U. for Manager / Supervisor / Team Leader / Energy & Utilities in Wembley, United Kingdom. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #FNYV7CJX3
 

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Resume for Maura U. for Manager / Supervisor / Team Leader / Energy & Utilities in Wembley, United Kingdom




Occupation: Manager / Supervisor / Team Leader Industry: Energy & Utilities
Country: United Kingdom City: Wembley
State: Greater London ZIP: HA0 3QX



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Maura U.
Tel:
Carlton Avenue West, Wembley HA QX
Summary
I am a selfmotivated, ambitious and highly focused professional Account Manager. I have
experience in Hospitality Management, Relationship Management, Property Management of
residential buildings and Account Management. I possess a proven track record in managing multi
service facilities staff, ensuring contractual obligations were met and customer expectations
surpassed, exceeding delivery targets in all my previous work. I also have business background in
Operation Management and Contractor Supervision. I am resourceful and innovative in problem
solving, analytical mindset and adapts quickly to new challenges.
Key Skills
• Strong Customer Relationship and communication skills
• Excellent leadership, negotiation and influencing skills
• Ability to work on own initiative – motivated, focused and goal oriented
• Analytical with attention to details skills
• Languages: Italian Native, English Fluent, French and Spanish Basic
• Sound research skills
• GDS Systems UTELL and NetRez – CATI System Market Research
• Working use of Word, Excel, PowerPoint, Access and Microsoft Outlook
Employment History
Jan International Account Manager – Energy Entech USB Ltd London
Present Account Management of existing International clients acting as the point of contact for
their queries. Responsibilities include:
to maintain relationships with the client portfolio attending meetings, presentations and events
to maintain service level agreements as per client contract and to ensure resources are
sufficient to achieve delivery
to ensure delivery is provided in line with predicted budgets
Research and develop new market and territorial / national / international opportunities.
Improve systems to facilitate better communication with clients
Meet or exceed revenue targets.
Complex Data Analysis
Reporting and budgeting
Jul Researcher and Leads Development Analyst
Freelance London
Dec Working on assigned Projects. Translations and monitoring. Coaching a large team and
improving quality standards. Performing Analysis, research and implementing client
technology suite of products. Identify prospective clients and qualified leads
May Accommodation/Property Manager The Unite Group PlcLondon
Jun Responsible for managing residential buildings and
providing an excellent standard of
facilities and client services at certain sites. Direct
responsibility for the day to day
management of three sites ensuring the provision of high
quality services to customers, in
line with Health and Safety and other legislation.
Ensuring adherence to SLAs. Responsible
for leading, motivating and training a team of in house and contract staff
Oct Reservations Sales Consultant Moat House HotelsLondon
May Working in a prestigious star deluxe hotel. Dealing with
guests over the phone, taking
and inputting reservations, negotiating and up selling rates.
Liaisons with Travel Agents
and Tour Operators
Nov Reservations Manager Berjaya Eden Park Hotel
London
Sept Responsible for the full running of the department. Duties included attending weekly
management and sales meetings. Sales administration.
Securing new business,
negotiating sales, liaising with Travel Agents, Tour
Operators and other organisations.
Maximising room revenue and customer service levels. Preparing forecasts and reports.
Mar Front of House Receptionist HCA International London
Nov Working at a Private Hospital in a busy environment
Ensuring that clients receive a first class standard of hotel
and customer services
Dealing with a variety of tasks including Reception,
Administration, Meeting and
greeting visitors, patients and contractors. Answering a busy
switchboard
Feb Reservations Manager Elisabetta HotelLondon
Oct Controlling business on a daytoday basis. Ensuring maximum room sales and rates
Sales administrationPromotionsWeekly forecast
Monitoring yield by Market Segment against budget
Feb Reservations Manager Barkston Gardens HotelLondon
Oct Supervising and training staff. Liaising with Travel Agents and other organisations
Planning promotional strategies and implementing sales
Mar Front of House Receptionist Regent Facilities ManagementLondon
Feb Receptionist in a large and busy property. Duties included greeting officials and other
visitors to the building. Providing general support services
Jun Senior Receptionist/Reservationist
Royal Park HotelLondon
Feb Reception, Reservation and Switchboard duties. General office duties
typing letters, invoicing, filing, handling money, PDQ accounts reconciliation
/ Events Organiser – Events Management Italy
Courses and Corporate Training
UTELL International
Utell Room and Rates Management
The Unite Group – Internal and External Management Training
Train the Trainer Course, Customer First Training, Performance Development and
Appraisal skills Course, Coaching and feedback, Values Based Selection and the
Recruitment Process, Performance Management and Employment Law, Career
Development Process
Portobello Business Centre
Business Enterprise Course, Bookkeeping Course, Marketing Planning and Strategies
Education and Qualifications
Certificate of Professional Conference Organiser IRFORM Italy
PostDiploma: Marketing, Economics, Law, Accounting, Psychology, Sociology,
Statistics, Communication, Congress Techniques
Liceo Scientifico L.B.Alberti – High School Upper Secondary – Advanced Italy

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