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<pre>Array ( [var] => cut_url ) </pre> Resume for Ashutosh J. for IT / Technical Support / Engineering Services in Singapore, Singapore. Search More Resumes for IT / Technical Support on #8YYEP3MY7

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Resume for Ashutosh J. for IT / Technical Support / Engineering Services in Singapore, Singapore

Occupation: IT / Technical Support Industry: Engineering Services
Country: Singapore City: Singapore
State: Singapore ZIP: 310091

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Career Objective 

Personification of my profile in technical as well as managerial field at a macro level which means handling, coordinating, organizing and directing teams involved in bigger and highly technical projects of the organization. Last but not least meeting to the company’s requirements for a highly responsible & goal oriented position  


Total Experience of years. An experienced professional with demonstrated success in providing consultancy, support and management of strategic and tactical enterprise business solutions. Experienced in ascertaining the critical business imperatives and how, current technology can produce a positive cost reduction or improved customer service and retention. Interfacing at client executive and senior management level.  

Professional Experience 

Organization: EDS SingaporeOn Contract since Oct

Duration: October to till Date

Designation: Designation: SCOM Support Engineer System Center Operation Manager on SOEASY Singapore Gov. Project 

Key Responsibility Areas:

  • As a SCOM Support Engineer responsible for troubleshooting of issues faced by System Center Operation Manager Service Operations Team during the monitoring of Critical Servers.
  • Creating Custom Management Pack for event Log monitoring and Service monitoring.
  • AD RMS
  • AD Forest Trust
  • PKI
  • BMC Tools
  • Responsible for end to end SCOM solutions for SOEASY Singapore Gov. Project
  • Creating, testing and deploying custom Management Packs
  • Implementation of SCOM configuration such as
  • SCOM Failover settings
  • Currently working migration of SCOM RMS server from stand alone to Cluster server.

    Organization: Maersk Global Services.

    Duration: September to September

    Designation: Designation: Service Owner System Center Operation Manager 

    Key Responsibility Areas:

  • As a Service Owner responsible for smooth functioning of System Center Operation Manager Services for monitoring of Critical Servers and WAN links, creating custom scripts for various applications to generate alerts, working on different Connectors, SCOM Reporting.
  • Responsible for end to end SCOM solutions for Maersk
  • Worked on escalated issues/incidents related to SCOM in day to day operations
  • Part of an architectural team responsible for maintaining Maersk SCOM infrastructure across the globe.
  • Responsible for design and implementation of SCOM infrastructure in new locations. 
  • Help define processes for various SCOM activities for different regions which include creating Standard Operating Process SOP’s, Reports for higher management.

    Organization: CapGemini Consulting India Pvt. Ltd.

    Duration: March till September

    Scope: Customer Support Services for MOM and SMS

    Role: Senior Consultant


  • Day to day work includes daily Check of MOM setup.
  • Agent management and troubleshooting of the issue arises on MOM servers and Client machines.
  • Day to day work includes performance monitoring of MOM setup.
  • Installation of various Management packs available on MOM for agent monitoring. And working along with respective teams for the configuration of the same.
  • Software and patch deployment MOM servers.
  • Preparing process documentation for the processes followed in day to day to work.

    Technologies: MOM , SQL , IIS/, Windows , . 

    Organization: Cognizant Technology Services Ltd.

    Duration: July till March

    Scope: Customer Support Services for SMS

    Role: Team Leader


  • Day to day work includes performance monitoring of SMS setup having site hierarchy
  • Agent management and troubleshooting of the issue arises on SMS servers and agent machines.
  • Installation of various feature packs available on SMS for agent management.
  • Software and patch deployment agent machines

    Organization: Microsoft Global Technical Support Center Bangalore India

    Duration: June till July

    Scope: Customer Support Services for SMS and MOM

    Role: Support Engineer


  • Provide quality support for Microsoft Systems Management Server SMS / . and Microsoft Operations Manager with a high degree of customer satisfaction; provide responsive and reliable technical solutions and information to Microsoft customers. These customers are located around the globe, majority of them are in US.
  • Represent Microsoft and communicate with corporate customers via telephone, written correspondence and electronic service in regard to finding solutions for technically complex problem identified in Microsoft Software products.
  • Use highest level of customer skills in politically charged situations. Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.
  • Collaborate on cross team and crossproduct technical issues by working with the resources from other groups as needed to resolve customer issues.
  • Collaborate with Sr. Tech Leads and Escalation resources when appropriate.
  • Use trace analysis, source code, and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs.
  • Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently.
  • Consistently share best practices with team members.
  • Develop and deliver in depth technical training to other engineers.
  • Write complex technical articles for knowledge base.
  • Give product feedback Design change request, bug etc to the product team.

    Technologies: Systems Management Server ., , SQL Microsoft Operations Manager , IIS/, Windows , , Win XP. 

    Organization: CapGemini Consulting India Pvt. Ltd.

    Duration: May to May

    Scope: Test Environment, Desktops for Developers

    Role: Desktop support Engineer


  • Installation of all kind of development software’s like Oracle Server as well as Clients, MS SQL Server .//k Client/server, Visual Studio . /., Crystal Reports .,IIS ., ..
  • Installation of Visual Studio .Net
  • Troubleshooting for the applications like MS Office STD, IE . and .
  • Used Symantec AV, Trojan removers,
  • Scheduled SQL Database backups.

    Technologies: Windows Advanced Server, Win Prof., Win XP Prof, IIS/, SQL . 

    Organization: Pvt. Ltd

    Duration: Feb to May

    Scope: Install, configure web applications, servers in Intel specific environment,               

                     Test Environment, Desktops for Developers

    Role: System Administrator


  • Remote management of Web Servers/ MS SQL DB server located at US office.
  • Keep all servers always available
  • Configure IIS ., FTP sites,
  • Removed all unnecessary services to improve the response time.
  • Installed and configured Linux . firewall using IPCHAINS to keep the development setup secure from external unauthorized access with help of vendor
  • Used Symantec AV, Trojan removers, advanced networking tools to monitor any malicious activity and destroy sources of traffic generator Trojans.
  • Implemented IP based restrictions on FTP site to avoid any external entity getting inside.
  • Generate daily report of file replication on all web servers.
  • Scheduled SQL Database backups.
  • Generate weekly reports of traffic, Web site users, and
  • Finetune the servers for better response.
  • Report the WAN team of Gateway Systems in case of bandwidth crunch.

    Technologies: Windows Advanced Server, , IIS/, SQL . 

    Organization: WaveFront Technologies Pvt. Ltd.

    Duration: Jan to Dec

    Scope: Install, configure web servers and Database servers. Installing file server with required user access configuration.

    Role: System Administrator


  • Designed the network that will suffice the need of team of developers,
  • Installed and configured Windows NT . in Domain model.
  • Installed and configured IIS., SQL . database server.
  • Installed and configured exchange . for mailbox users.
  • Creation of web/ sites, Databases,
  • Prepared security policy for all users to follow while working on Network, which help WaveFront technologies to keep their Data secured and using their Internet with full potential.
  • Later Windows NT . setup was migrated in India office to Windows . So performed the test implementation of Windows NT . to Windows , exchange . to Exchange and. And once test implementation was successful did the actual migration in phases.

    Core Skill

  • Education: Diploma in Mechanical Engineering.
  • Total Experience: years
  • Hardware Platforms: PCAT , Pentium II, Pentium III, Pentium IV,
  • Compaq Proliant //G, IBM Netfinity, Cisco Router.

  • Operating Systems: Windows , Windows , Windows NT .,
  •    Windows   /, Windows XP

  • Web Servers:  IIS ./.,
  • Database Server:  SQL Server ., SQL .
  • Enterprise Product: SMS ., and MOM
  • MCP: Windows Professional, Server, Infrastructure Management, SMS   

    Achievements: Achieved Start Performer Award for Q OctDec in Microsoft Inc. 

    Personal details 

    Date of Birth: th March  

    Phone No:  

    Singappore Address:  Unit No.

          Blk , Lorong

    Toa Payoh


    Permnant Address:  Simu Niwas

              Opp. Gramin Police Station

                   Tungarli Road


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