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<pre>Array ( [var] => cut_url ) </pre> Resume for nerissa N. for Manager / Supervisor / Team Leader / Entertainment, Music, Film & Arts in Witbank, South Africa. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #MJHS1HILM
 

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Resume for nerissa N. for Manager / Supervisor / Team Leader / Entertainment, Music, Film & Arts in Witbank, South Africa




Occupation: Manager / Supervisor / Team Leader Industry: Entertainment, Music, Film & Arts
Country: South Africa City: Witbank
State: Mpumalanga ZIP: 1042



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CURRICULUM VITAE 

NERISSA N. 
 
 

PERSONAL INFORMATION
 
 

Nationality  : South African

Marital Status :  Single

Date of Birth :  May

Dependents  : None

Contact Details : + +

Email   :  
 

CAREER HISTORY
 
 

April to Present

THE RIDGE CASINO TSOGO SUN 

Position : Gaming Duty Manager  

Responsibilities

  • Run the Gaming Floor, Tables and Slots
  • Staff Management
  • IR related issues from charging to chairing hearings
  • Do all necessary checks and queries on tables and slot machines for relevant disputes that may arise on the gaming floor
  • Liase with all department staff and management to ensure the gaming floor and promenade facilities are in accordance with the standards set out by the company.
  • Draw up training schedules as well as manuals with new table’s games and put procedures in place for all staff to follow.
  • Issue complimentaries to guests as appropriate.
  •  

    January to March

    ALEXANDER FORBES 

    Position : Senior Administrator Contract 

    Responsibilities

  • Administration
  • Claims
  • Creditors
  • Customer Queries
  •  

    Reason for leaving: Temporary employment

     

    June to August

    HEMINGWAYS CASINO, EAST LONDON TSOGO SUN 

    Position : Independent Contractor Casino Tables Training 

    Responsibilities

  • Trained new staff on dealing skills in Blackjack and Roulette for the tables department
  • Compiled training manuals
  • Assessed Training
  •  

    Reason for leaving: Limited Term Contract

    July to February

    SUN INTERNATIONAL / EMFULENI RESORTS 

    Period  : June to February

    Position : Casino PitBoss – Boardwalk Casino, Port Elizabeth 

    Responsibilities:

  • Opening and closing of the casino
  • Managing the tables operation on a given shift
  • Industrial Relations
  • Chaired disciplinary hearings
  • Evaluated and counselled staff on performance
  • Training and development of staff including
  • Training of new and existing staff members from Dealer level to PitBoss level
  • Drew up induction training manuals including:
  •  

    Achievements:

  • Accredited to the ETDP SETA Completed Assessor Learning Programme Plan and Conduct Assessment of Learning Outcomes NQF Level and Design and Develop Assessments NQF Level
  • Achieved first place in the First Line Management Development programme
  • Compiled and presented a course on Emergency Procedures to all dealers and inspectors at the Boardwalk Casino
  • Compiled a PitBoss Induction programme
  • Presented a FICA training for all gaming staff
  • Presented IR training for select individuals from the gaming department
  • Compiled lesson plans for all new games introduced
  •  

    Period  : August to May

    Position : Casino Inspector – Boardwalk Casino, Port Elizabeth  

    Responsibilities:

  • Supervision of gaming tables
  • Evaluation and assessment of dealers on a daily basis via the snapshot system
  • Training and development of staff
  • Industrial relations
  • Continued: 

    Period  : July to August

    Position : Casino Inspector – Carnival City, Johannesburg 

    Responsibilities:

  • Inspected as well as dealt the following games:
  • Magic Poker, Blackjack, American Roulette, Punto Banco, Baccarat
  •  
     

    Period  : July to July

    Position : Tables Dealer – Wild Coast Casino 

    Responsibilities:

  • Games dealt:
  • American Stud Poker / Magic Poker, Blackjack, Roulette
  •  
     

    September to June

    MILLAR & REARDON ATTORNEYS, KWAZULU NATAL 

    Position : Bookkeeper 

    Responsibilities:

  • Month end reconciliations
  • Receptionist
  • Collections
  •  

    Reason for leaving: To pursue a career in the gaming industry. 
     

    EDUCATIONAL BACKGROUND
     
  • Apollo Secondary School
  • Matric 

    Subjects:

    English

    Afrikaans

    Mathematics

    Physical Science

    Geography

    Biology 

    Achievements:

    School Prefect

    Member of the Students Representative Council 
     

    TERTIARY EDUCATION
     
  • University of DurbanWestville, KwaZulu Natal Incomplete Qualification
  • Bachelor of Commerce 

    Subjects Completed:

    Economics I and II

    Business Economics I

    Accounting I 
     

    WORKSHOPS ATTENDED AND COURSES COMPLETED
     
  • Middle leadership programme completed in subjects listed below
  • People Management
  • IR and people Management
  • Leadership and Interpersonal skills
  • Management for middle Managers
  • Financial management and Business Statistics
  • Project management
  • Managerial communication skills
  • Marketing and Customer relations management
  • Mentorship March to March
  • SDP: Workplace Legislation December
  • SDP: Aids February
  • SDP: Managing for Performance November to November
  • Performance Management Setting Objectives October
  • Creating Winners through Motivation October
  • SDP: People Management October
  • SDP: Coaching and Mentoring October
  • SDP: Motivation September
  • SDP: Assertiveness September
  • SDP: Teamwork and Leadership August
  • SDP: Cultural Diversity August
  • SDP: Business Etiquette July
  • SDP: Time Management July
  • SDP: Problem Solving June
  • SDP: Organisational Plan and Control June
  • SDP: Communication May to May
  • SDP: Role of the Supervisor April
  • SDP: Understanding Business April
  • SDP: Introduction to Supervision April
  • MVG Phase Level February
  • Selection without Prejudice October to October
  • Plan and Conduct Assessments August
  • Money Laundering June
  • Intermediate Excel Training May
  • SA Host Level April
  • Incapacity Procedures March to March
  • Misconduct Procedures March to March
  • Group Training Techniques February to February
  • Performance Management System February to February
  • Interactive Management Core October to October
  • Ban the Crim July
  • Craft Trainer Award May to May
  • NQ Assessor Training March
  • East Cape Gambling Board Compliance September
  • Strategic Workshop September
  • Mission Camp September to September
  • NQ Assessor Training September
  • Boardwalk Induction September
  • Responsible Gaming Level June
  • Responsible Gaming Level June
  • Health and Safety August
  • Focus Sessions August to August
  • Basic Inspecting Duties August to August
  • Introduction to Card Counting February
  •  
     
    COMPUTER SKILLS
     
  • MS Word
  • MS Excel
  • MS PowerPoint
  • Microsoft
  • Game smart System
  • CMS customer reporting system
  • IGS
  •  
     
    LANGUAGES
     
  • English
  • Afrikaans
  •  
     
    REFERENCE DETAILS
     
  • Odelia Sharp  The Ridge Casino   +
  • Sean Kenny   Boardwalk Casino   +
  • Colin Hayes  Carnival City    +
  • Jim Spencer  Wild Coast Sun   +

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