Resume for Valérie P. for Executive Manager in Paris, France
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rue Villiers de l’Isle Adam
A challenging position as Business Unit Director, responsible for defining strategic fields and leading change.
Executive Management; Definition and implementation of a growth strategy; Business Development;
Commercial Management; Client Services Liaison; Talent Management.
Director of Business Solutions/Operations, Board Member with over years across relational marketing,
operational marketing; market research, CRM, communication. Broad of leadership experience, strong client
relationship, depth markets knowledge and high understanding clients needs.
FMCG, Telco, High Tech, IT, Financial Services, Automotive, Petrol, Cosmetics, Healthcare, Luxury,
Tourism, Media, Retail, Transport, NGO…
Quant&qual; Online & offline; BtoB, BtoC; domestic & international budgets.
Key Clients : Coca Cola; Kellogg’s; RB; P&G; Nestlé; Danone; Nespresso; Bacardi; Heineken; Mac Donald’s BAT;
L’Oréal; Colgate; Unilever; France Telecom; Orange; SFR; BT; Intel; Samsung. TOnline ; TF; NRJ Group; HSBC;
Société Générale; BNP Paribas; Allianz; AXA; SNCF; RATP; ADP; Air France ; La Poste; GDF Suez; BMW; Sanofi;
Pfizer; Total; BP; TAT; Renault; Peugeot; Decathlon; Chanel ; Shiseido, Louis Vuitton ; Tag Heuer ; Unicef, AIDS, …
Organizational optimization; Operational strategy; business solutions.
Business management P&L responsibility, business development, Key account liaison, high level
negotiation, pricing strategy assessment, Key Metrics Management.
Project Management; Process Management; Database Management; Knowledge Process Outsourcing.
People Management, change management, Team Management.
Solid leadership skills
Team player with a 'Cando' attitude
Selfmotivated with a strong work ethic
Openminded, readiness to challenge and to be challenged
Modeling the way, inspiring a vision
Contributing to a High Performing Team and collaboration skills
Successfully interacting and positively influencing to ensure highquality outcomes
Working in a dynamic pace, operating under pressure and remaining flexible in a fastpaced and rapidly
Problem solving skills
Strong analytical skills Anticipate future business needs for faster delivery
Strong financial acumen
Defining and implementing strategies/approaches to drive business growth
Building strong stakeholder and client relationships Negotiation and business coordination skills
Strong communication skills
Organization optimization; units reorganization; design of a streamlined project management process
cost estimation app.; online quotation; budget database; suppliers database; bid optimization; HUB/
off shored Operation Centres India; Greece; Morocco: increased productivity by % . Building of RI’s
panelists recruitment portal : decreased cost per recruitment.
Business performance; automation program; cost grid and pricing strategy; KPO/BPO; negotiation
with suppliers/stakeholders: decreased direct costs by %.
Business development; new business in highly competitive markets Telco, financial services.
Client Management; integrated solutions i.e. eReporting; software development; new operational
Communication; corporate website and newsletters. International Network: countries.
Business Unit Director – Board Member
Fluent English – International Mobility
years of expertise Management, Business Development,
Key Client Services Liaison
Sectors Market Research, CRM, Communication
Science Po Lyon – Institut Français de Presse PanthéonAssas
Director of Business Solutions – Director of Operations – Board Member –
Research International, Paris Kantar Group /WPP Group – Market Research
Revenue M€ Employees
Assisting the GM in developing tangible financial and organizational targets and objectives for the business.
Leading teams of operational experts successfully involved in coordination of complex surveys.
Defining development plan in house and external training; Performance review; Salaries review.
Ensuring adherence to our core operating process, business systems and standards and achieving
operational excellence. Liaising with units directors to build a strong offer vs RFQ.
Owning P&L; elaborating business plan; Reporting to the UK HQ. Delivering net operating margin growth
and volume goals and raising the business activities. Developing ‘Field & Tabs’ activity.
Building and maintaining a strong business partnership with third party contractors / suppliers over
Cies, outsourced and/or offshored across multisites locations including APAC, EMEA.
Managing the delivery of established Agreements SLA.
vs. : Increased Department Revenue by % + Increased Revenue of Field & Tabs activity by
% + % i.e. K€ to K € / project.
Setting up Morocco Call center employees: cost reduction by % + minimum.
CRM Business Manager/Production Director Multilignes Conseil /Teleperformance Group France,
Paris – – Contact Centre, Outsourcing/Offshore.
Revenue M€ Employees
Managing multichannel campaigns in highly competitive sectors. Forming strong relationships with clients.
Working fluently in a complex technical environment, highly automated and quickly changing: CRM
Consulting, Loyalty Scheme, Customer retention strategies Management, Business development, Account
Management, Project Management.
Monitoring and optimizing: budgets, targets, dashboards, KPI. Delivering organizational inputs.
Identifying new commercial opportunities and assisting in project acquisition process. Goals: GM %+ .
Reorganizing the BU and managing the unique direction.
Integrating of Noos customer services Global Revenue M€, employees.
Elaborating corporate website.
CRM Project Manager, D Interactive Phonepermanence France, Paris –
Contact Centre, Outsourcing/Offshore.
Revenue M€ Employees
Assisting and/or managing call centers implementation. Defining the business content i.e. IT, telephone
infrastructure. Driving full project management integrating: training, creation & support team briefing and
management, resources allocation, client coordination, committee, forecasting, reporting & analysis.
Defining and setting up activity performance indicators around productivity and quality of service. Managing
database to assist in measuring sales performance. Monitoring revenues and profit. Analyzing results.
Elaborating processes and quality indicators: % + rate of quality.
Setting up: ‘crisis cell’ for Coca Cola into h to employee
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