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<pre>Array ( [var] => cut_url ) </pre> Resume for Jeanne M. for Executive Manager in Nolensville, Tennessee. Search More Resumes for Executive Manager on Resumark.com #L4R9AHD8A
 

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Resume for Jeanne M. for Executive Manager in Nolensville, Tennessee




Occupation: Executive Manager Industry:
Country: United States City: Nolensville
State: Tennessee ZIP: 37135



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Jeanne M.

Tryon Court

Nolensville, TN

 

Operations Executive with more than years of successful Client Management and Service Delivery experience building relationships, creating and deploying successful strategic initiatives including team building, sales support, business process improvements and project management in both national and international environments for SMB and Fortune companies. 
 

QUALIFICATIONS 
 

  • Process Improvement
  • Project Management
  • Technical Implementation
  •  
  • Account Management
  • Vendor Management
  • Sales Support
  • Strategic Planning
  • Team Building
  • Organizational Change
  • Product Development
  •  
     
     

    PROFESSIONAL EXPERIENCE 

    cybera inc.    

    Franklin, Tennessee

    Nextgeneration $M managed network and security provider delivering widearea networking solutions to multilocation enterprises nationwide.  

    Director, Service Delivery

    Responsible for developing the Service Delivery organization, providing strategy and leadership by creating and managing client and vendor relationships, implementing business process improvements focused on efficiency and scalability and delivering services ontime through successful project planning and execution. Hired and managed a staff responsible for delivering customer solutions.

  • Designed new business model to expedite the delivery of services in order to address efficiency and scalability resulting in consistently meeting % of monthly goals. Strategic plan included defining and documenting roles and responsibilities.
  • Delivered on % of monthly installation goals and objectives through direct leadership for project execution across internal and external business teams. Largest company project + site implementation delivered ontime according to month plan.
  • Developed and implemented business process improvements and service performance metrics that supported more than % yearoveryear company growth and resulted in reducing service delivery intervals by %.
  • Positioned Cybera and the Service Delivery organization to sales prospects promoting key service differentiators which resulted in closing the top customers.
  • Positioned organization and company as key differentiator through targeted presentations, project planning and implementation resulting in organization being recognized as top reason for customer satisfaction in customer survey.
  •  

    ADELPHIA BUSINESS SOLUTIONS     

    Nashville, Tennessee

    Provider of facilitiesbased integrated communications services to small and medium businesses. 

    Senior Marketing Technical Consultant

    Delivered strategic sales and technical support initiatives, broadened crossproduct selling opportunities, developed and implemented business process improvements and project plans and led new product development initiatives.

  • Reduced service delivery times by % through business process improvements and development and implementation of order approval and tracking system used crossfunctionally.  Strategic plan was implemented across all branch offices.
  • Developed product definition, strategy and collateral resulting in ontime product launch and increased crossproduct selling for sales organization.
  • Exceeded customer expectations by developing project plans and managing crossfunctionally, both internally and externally, for service installations and network builds.
  •  

    MCI TELECOMMUNICATIONS    

    Nashville, Tennessee

    Fortune global provider offering turnkey voice, data and Internet solutions for SMB and Fortune companies

    Program Manager – Service Product Integration

    Insured new technology products and programs were analyzed for appropriate quality and service focus prior to launch.

  • Received the MCI Business Support Services “Service Elite” Award for outstanding performance for leadership and contributions to department’s success.
  • Managed a staff of responsible for over products.
  • Significantly increased product supportability by gathering internal and external client requirements, assessing impacts and identifying and resolving issues which enabled product launches to remain on schedule.
  • Communicated and delivered product initiatives to sales and support organizations providing additional revenue streams and opportunities for increased customer retention.
  • Managed ongoing executive communication, escalations and issue resolution keeping department on track for meeting objectives.
  •  

    networkMCI Business Consultant, MCI Telecommunications

    Key member of team responsible for increasing product awareness and knowledge for new software product delivering email, Internet, document sharing, desktop video and conferencing, ecommerce and news services applications to commercial businesses.

  • Appointed member of the National Sales Development team and National Product Rollout Campaign responsible for strategic development and implementation of gotomarket initiatives and trainthe trainer program.
  • Developed and executed customer forums, sales support and customer training for networkMCI Business suite of products that resulted in new annual revenue.
  • Increased both internal and external client satisfaction, product knowledge and account penetration through requirements gathering, communication of product enhancements and resolution of crossfunctional/crossdepartmental issues.
  •  

    National Account Support Consultant, MCI Telecommunications

    Managed Worldwide National Accounts with annual revenue in excess of $M per year.

  • Developed and executed account plans focused on new and incremental revenue growth. Consistently met or exceeded revenue targets.
  • Managed the implementation and ongoing maintenance of all domestic and international services, as well as, contract implementation, specialized billing requirements and credit, accrual and receivable process that significantly exceeded account objectives.
  •  
     
     

    EDUCATION 

    NORTHERN ILLINOIS UNIVERSITY DeKalb, IL

    Bachelor of Science in Marketing  
     

    COMMUNITY INVOLEMENT  

  • Junior League of Nashville 
  • Young Leaders Council Alumni  

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