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<pre>Array ( [var] => cut_url ) </pre> Resume for Charles B. for Executive Manager in Brentwood, Tennessee. Search More Resumes for Executive Manager on Resumark.com #OR6RKMMK9
 

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Resume for Charles B. for Executive Manager in Brentwood, Tennessee




Occupation: Executive Manager Industry:
Country: United States City: Brentwood
State: Tennessee ZIP: 37027



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CHARLES J. B.
Waterford Drive Brentwood, TN
Home; Mobile
Email:
SENIOR QUALITY, FINANCE, PROJECT MANAGEMENT & OUTSOURCING
PROFESSIONAL
Energetic senior level manager, MBA and Master Black Belt experienced in financial analysis, operations
management and leading highly complex process improvement projects. Proven ability to cultivate relationships with
key decision makers, transform corporate strategy into practical business solutions and execute initiatives that
improve customer satisfaction, enhance productivity and improve financial results. Areas of competency include:
PROCESS REENGINEERING STRATEGIC PLANNING FORECASTING &
BUDGETS
PROCESS OUTSOURCING STATISTICAL ANALYSIS PROJECT MANAGEMENT
PROCESS AUTOMATION FINANCIAL ANALYSIS PROGRAM
DEVELOPMENT
VENDOR MANAGEMENT PROCUREMENT OPERATIONS
MANAGEMENT
CUSTOMER SERVICE SALES SUPPLY CHAIN
MANAGEMENT
PROFESSIONAL EXPERIENCE
CERIDIAN COMDATA
Director, Global Workforce Strategy & Quality, Ceridian, Brentwood, TN, to
Develop process reengineering, automation and outsourcing solutions that reduce labor cost. This requires working
with business leaders and subject matter experts on job/process diagnostics; financial performance gap evaluation,
process improvement analysis; business requirements; vendor selection; contract negotiation; transition planning;
change management; communication strategy; solution deployment and performance management. Responsibilities
included:
• Serving on Ceridian’s Quality Leadership Council to insure quality standards based on industry best practices are
uniformly established across the enterprise
• Tracking over workforce optimization projects in various stages of completion. Over $ million in
annualized savings has been realized from outsourcing projects during the past two and onehalf years
• Working as a program manager to move a seat US based Call Center operation to the Philippines. The
project was completed on time with minimal impact to customers and resulted in $. million annual cost savings
• Acting as a leader and Master Black Belt on major business initiatives that incorporate LEAN and DMAIC
methodology
• Providing business unit Quality Leaders with supplemental third party process reengineering experts for short
duration projects
• Developing business assessment tools for evaluating and categorizing the outsourcing potential of over ,
jobs across the Ceridian enterprise
• Creating new dashboards, analytics and reports that improve the line of sight into the business transformation
process and enhance the program’s credibility and marketability with senior management
• Overseeing workforce planning, strategy and consulting with IT on the development of new technology within a
by Call Center
Director, Six Sigma Quality Resources, Comdata a Ceridian company, Brentwood, TN, to
Provided internal training and consulting services focused on improving operating efficiency and customer
satisfaction. Responsible for linking process improvements to strategic business goals and leading crossfunctional
project teams to improve operating results. Expert at process mapping, root cause analysis, data collection and
utilizing analytical tools such as Excel and Minitab statistical software.
• As a Black Belt and program director, managed or mentored over process improvement projects that
contributed approximately $ million in cost savings or revenue increases
• Taught high quality transactional/service based training programs in LEAN, Change Management, BPMS,
DMAIC and DMADV to nearly employees. Approximately employees received Black Belt or Green Belt
certification
• Managed business requirements gathering, business case development and vendor selection of Lawson v.
Financial Software upgrade
• Six Sigma Certifications include Black Belt Qualtec and Master Black Belt SigmaPro
Director, Business Management, Comdata, Brentwood, TN, to
Managed a fourmember team responsible for developing budgets, forecasts, financial models and business plans for
business units within a $ million company. Other duties included:
• Advising senior management on the financial value and risk associated with acquisitions, divestitures and new
business ventures
• Determining the impact of pricing decisions on revenue and customer attrition
• Providing input into the design and development of the data warehouse
Business Manager, Integration, Comdata, Brentwood, TN, to
Planned and coordinated the relocation and integration of back office operations from two acquisitions into the home
office. Both projects were completed on time and within budget and included:
• A $ million fuel card processing company
• An $ million Visa fleet card processing company
Business Manager, Product Development, Comdata, Brentwood, TN, to
Provided support for several departments such as Information Technology, Product Development, Project
Management and Marketing. Specific activities included preparing budgets, analyzing the financial performance of
new products and services, and researching market, consumer and pricing strategy.
• Monitored contractual performance and compliance of $ million IT outsourcing agreement with IBM
• Provided an analysis that showed $ million could be saved if IT operations were insourced that was eventually
implemented by the company
Manager of Finance and Planning, Consumer Services, Comdata, Brentwood, TN, to
Evaluated pricing, costs, fixed assets and new ventures for the consumer products and services division.
Responsibilities included designing pricing and forecasting models utilized to evaluate profitability of sales prospects,
developing employee expense tracking reports and reconciliation procedures and managing equipment inventory,
fixed asset reporting and vendors.
• Instrumental in establishing a $ million ATM business venture
UNOCAL acquired by CHEVRON
Manager, Supply and Customer Service, Unocal Agricultural Products, Brea, CA, to
Managed twentyone employees that supported a supply chain network of over one hundred locations and customer
service operation with a $ million annual operating budget. Negotiated purchasing, storage and processing
agreements. Company representative on a major chemicals distribution joint venture
• Implemented a total quality management program within Customer Service that improved customer satisfaction
and reduced operating costs by %
Senior Business Analyst, Unocal Chemicals Division, Los Angeles, CA, to
Provided recommendations to senior management that supported capital allocation, cash management, budgeting and
strategic planning decisions. Accomplishments included:
• Completing studies on two major plant expansion projects that later received $ million in funding
• Identifying opportunities to reduce working capital that had potential savings of $ million
• Conducting “operate versus shutdown” analysis on manufacturing facilities that saved $ million
Planning Analyst, Unocal Corporate Planning, Los Angeles, CA, to
Conducted internal consulting projects within several major operating groups. Projects included identifying and
recommending potential acquisition and divestiture candidates, forecasting economic trends, and providing marketing
surveys and evaluations.
• Consulted in the launch of a $ million water purification business venture
Sales Representative, Unocal Petrochemical Group, La Mirada, CA, to
Developed and maintained a $ million sales territory. Duties included implementing an annual sales plan based on
company goals, gathering and analyzing market intelligence, qualifying products for end users and coordinating
shipments.
• Consistently ranked as one of the top three regional sales performers
EDUCATION
College
MBA Finance, University of Alabama
Postgraduate Studies, Biology, University of Alabama Teaching Assistantship
BS Biology, University of Alabama
Continuing Education
Master Black Belt, Sigma Pro Black Belt, Qualtec
Web Enabled Reporting, Int’l Quality & Productivity Center DB Report Building, Cognos
Effective Contact Center Management, ICMI Strategic Marketing, Ericson
Communications
Strategic Planning, Case Resources
Purchasing, Contract Negotiation,
Nahabit Associates
Statistical Analysis & Process Improvement, QualPro

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