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Tone of Voice:
Enclosed is my curriculum vita detailing my successful experience of the financial industry
With United Bank Limited.
I am strategic, focused result oriented personal banking professional with a proven record of accomplishment in planning & leading comprehensive development strategies in support of corporate goals & objectives.
Able to combine knowledge & experience with strong change management expertise to analyze problems, identify best practices & use excellent influencing & facilitation skills to implement change successfully.
* Presently working with United Bank Priority banking as a Relationship Officer.
* Worked with Legal and Recovery Dept as a tale caller and team leader since Sep, to Aug, .
* Worked with United Bank Ltd. as an Admin Coordinator, in External
* Agencies Management & Verification Unit, South since July, , to Oct, .
* TwoYears Teaching & Admin in Toronto school of Excellence M.A.C.H.S. Karachi.
* OneYear in Army public school & college Sukkur as Teacher.
* handling facetoface enquiries from customers ;
* providing help and advice to customers using your organization&;s products or services;
* communicating courteously with customers by telephone, email, letter and face to face;
* investigating and solving customers&; problems, which may be complex or longstanding problems that have been passed on by customer service assistants;
* handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
* issuing refunds or compensation to customers;
* keeping accurate records of discussions or correspondence with customers;
* analyzing statistics or other data to determine the level of customer service your organization is providing;
* visiting customers to provide a onetoone service;
* developing feedback or complaints procedures for customers to use;
* developing customer service procedures, policies and standards for your organization or department;
* meeting with other managers to discuss possible improvements to customer service;
* Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
* MBA in progress
* Masters in English in year from Shah Abdul Latif University, Khairpur.
* Graduation in science in year from Shah Abdul Latif University, Khairpur.
* Intermediate in PreMedical in year .
* Matriculation in Science in year .
FATHER NAME: GHULAM SARWAR S.
MARITAL STATUS: MARRIED
Date of Birth: DEC
ADDRESS: FLAT FIRST FLOOR A / M.A.C.H.S.
English, Sindhi, Urdu.
Current affairs, Politics, Finance.
Art & Craft.
Will be furnished upon request.