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<pre>Array ( [var] => cut_url ) </pre> Resume for Reena M. for Coach / Trainer / Financial Services in Mumbai, India. Search More Resumes for Coach / Trainer on Resumark.com #8J5WTWTQL
 

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Resume for Reena M. for Coach / Trainer / Financial Services in Mumbai, India




Occupation: Coach / Trainer Industry: Financial Services
Country: India City: Mumbai
State: Maharashtra ZIP: 400053



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Reena Nalin M.
, Kanchanganga, /, Manish Nagar,
Andheri w, Mumbai
Email:
Home: Mobile:
Reena M. Synopsis
• + Years Experience across ITES verticals Operations, Training, Transition / Migration, Human
Resources
• Rich exposure with Hutchison Telecom Limited, IBM Daksh and Prudential handling Learning &
Development, Process Training and CRM handling projects across the USA and UK
• Expertise in dealing with Behavioural Training for Leadership teams and Skills related training
including sales and service excellence
• More than years’ experience in training development and delivery, motivation and team
building/leadership, general and technical project management, product marketing and
management, negotiation, and mediation.
• Experience in Vendor Management for researching, setting up and facilitating training programs
• Skilled to identify Learning Needs from various Lines of Business and developing modules and
programs to improve productivity and efficiency
• Skilled in needs assessment, establishing priorities and delegating tasks, motivating teams to
reach for their best, and following through to ensure success
• The certifications/ trainings undergone in professional sphere :
. Tao of Facilitation Prudential
. Aviation Security – International Consultants on Targeted Security, Spain
. Certificate in Financial Administration Life Policies CF & FA – Prudential
. Certified Trainer Train the Trainer – Citibank, USA
. Management development programs – leadership skills, managing performance,
MBTI, coaching and mentoring
Professional Accomplishments
Fractal Analytics Ltd
• Areas of expertise entail Training need analysis, Content creation, delivery and evaluation,
• Delivery of mid management level workshops on performance management, experiential training,
facilitations skills and coaching, Communications Skills
• Roll out of HR policies
• Designing of Corporate and Business Induction
• Employee Engagement, rewards and recognition
• Performance management
Saya Leadership Institute Pvt. Ltd.
• Areas of expertise entail Training need analysis, Content creation, delivery and evaluation, using
the instructional design methodology.
• Delivery of mid management level workshops on performance management, experiential
training, facilitations skills and coaching
Capita India Pvt. Ltd earlier Prudential Process Management Services
• Managed TNA cycle for Employees
• Administered regulatory training for business – Creating, Interpreting and training business on the
Training and Competence scheme governed by the Financial Services Authority FSA UK –
meeting client SLA’s for business.
• Organisation wide implementation of Learning Management System
• Managed Training Budgets for the Organisation.
IBM Daksh Business Process Services
• Migrated and transitioned the first banking process of the organization
• The first and only trainer to be cross trained and certified on LOBs Line of Business
• Trained more than agents for business
Orange, Hutchison Telecom Ltd.
• Devised and managed an online web tool for escalations and knowledge management
KLM – NW airlines
• Assisting as team leader
Employment History
Fractal Analytics Ltd – Nov – Jan
• Consultation
o HR policies
o Performance Management
o Coaching
• Content Design Delivery and Train the trainer
• Delivery of various workshops on Performance Management, Communications skills, Coaching,
Presentations skills.
• Rollout of Esat survey
• Managing end to end process of Leadership recognition Program
• HR and Training monthly dashboards.
• Training needs analysis, training calendar roll out.
Saya leadership Institute Pvt. Ltd. April – Oct
• Consultation
o HR policies
o Performance Management
o Coaching
• Training Diagnostics
• Content Development of various training programs using the instructional design methodology
o Presentation Skills
o Performance Management
o Strategic Thinking and Execution
o Facilitation Skills
o Outbound experiential Programs
Capita India Pvt. Ltd. earlier Prudential Process Management Services – Aug – March
• Training need analysis, design and delivery
o Have been actively involved in delivery of new hire induction program that involves co
ordination with the recruitment team to know projections for planning of induction batches.
o As step to improve and revamp the generic induction, have conducted a detailed
Training need analysis and redesigned the new hire induction program
o Migration, Customization and Delivery of Jackson National Life Induction.
o Planned and managed the training cycles for internal support functions like HR, Quality,
Business MI right from TNA to conceptualization and final delivery with output
effectiveness measures.
o Organisation wide implementation of the new Learning Management System
o Coaching, mentoring colleagues and subordinates.
o Content development and design of programs
o Plan, forecast and maintain training budgets for the organisation.
o Budgeting and vendor evaluations for various trainings for various business areas.
o Creating and Maintaining Monthly dashboards and reports for Internal Business.
o Roll out of the New Performance management System to business
o Knowledge Management
• Regulatory and Compliance
o Managing regulatory training for business – Creating, Interpreting and training business on
the Training and Competence scheme governed by the Financial Services Authority FSA
UK.
o Forecasting SLA’s for the Training and Competence Scheme
o Managing Internal Audits or the organisation
• Employee Engagement
o Launching and managing the Learning Zone – library and hobby classes and Higher
Education Programs
o Creating a yearly calendar for various initiatives for the organisation under the
learning zone banner.
o Budget management
o Conducting competency based interviews for internal job postings
IBM Daksh Business Process Services – July – July
• Migration and Transition
o Migrated and transitioned the first banking process of the organization
o The first and only trainer to be cross trained and certified on LOBs Line of Business
o Trained more that agents for business
o Schedule adherence tracking on a weekly basis and reporting any delay in schedules to
the manager in charge ensuring smooth handovers to the operations team.
• Coaching And Mentoring
o Scheduling the training effectiveness of each batch based on

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