Array
(
    [var] => cut_url
)
<pre>Array ( [var] => cut_url ) </pre> Resume for Fernando G. for Executive Manager / Financial Services in Castle Rock, Colorado. Search More Resumes for Executive Manager on Resumark.com #V23RBR77S
 

Search Resumes

Post Jobs
 


Job Seekers:
Post Your Resume


 

Resume for Fernando G. for Executive Manager / Financial Services in Castle Rock, Colorado




Occupation: Executive Manager Industry: Financial Services
Country: United States City: Castle Rock
State: Colorado ZIP: 80108



View Complete Resume   Download Resume [
Array
(
    [name] => cut_url
)
PDF]
Share Share


< Back to search results Preview: For the complete resume and contact info please download it.

Array
(
    [var] => content
    [type] => preview
)
Array
(
    [var] => cut_url
)
Fernando Gutiérrez Ballard
Address: San Miguel Court,
Castel Rock, Co
Mobile Telephone: +
Home Telephone : +
PROFILE
Proactive, adaptable and conscientious manager with years international experience in IT
Operations,Telecom business, Project Management and Call Center Operations. Experinced in blending
and leading regional teams with responsibilities across Europe, Middle East, Africa and Latin America
regions. Overcomes challenges through a tenacious and questioning approach drawing on wideranging
technical expertise. An articulate and diplomatic communicator plus an effective team player with strong
negotiating and coaching skills. Consistently works to the highest professional standards and thrives when
working as part of a cohesive team to accomplish objectives that yield multiple business benefits.
EXPERIENCE
TASKS &
RESPONSIBILITIES
TASKS &
RESPONSIBILITIES
March Current
Coorporate Head Quarters
Western Union International
Denver, USA
Manager Networks, Strategic Partner Management
Manage IT Coorporatewide Vendor Relations, SLA compensation, contracts
and services for Western Union key IT Accounts
Vendor Conflict management, resolution, IT partner standards and
manage demand
Establish strong IT partnerships
Manage IT partner performance through scorecards, agreements, and
correspondence
Define processes and guidelines for IT partner management
Monitor IT partner compliance with contractual obligations and measure
performance based on company criteria
Nov – March
Western Union International
Dublin, Ireland
Regional EMEA Manager for Network Control Center
Responsibilities from Project Management to individual contribution of
diverse tasks involving telecommunications networks, PC systems, Voice,
Data, Video, Data Centre and software rollouts.
Supervise Network Control projects and activities for EMEA Regional
Operation Centers contributing to the revenue growth of Western Union
Financial Services International’s worldwide services in countries
Manage and forecast regional NOC budget and planning
EMEA NOC Customer Care Program, KPI & Score Card Deployment
Analyze and evaluated regional and global service metrics and staffing to
identify weak areas and potential coverage problems
TASK &
RESPONSIBILITIES
TASKS &
RESPONSIBILITIES
TASKS &
RESPONSIBILITIES
Nov – Nov
Western Union International
Brussels, Belgium
Regional EMEA Site Supervisor for Network Control Center
Responsible for staffing, hiring and direct supervision of EMEA NOC
Monitor, control and maintenance of Financial Services International’s
worldwide telecommunications network
Evaluated for continued growth and development in the EMEA regional
network environment leading into assignments requiring increased
amounts of Staffing, technical knowledge, business exposure and
supervision responsibility.
Analyze and evaluate regional and global service metrics and staffing to
identify weak areas and potential coverage problems
– Nov Western Union International
SanJose,Costa Rica
NOC Western Union World Wide Network
NOC Engineer II
Deploy and implement statistical analysis of network performance
Responsible for support and problem resolution for agent World Wide
telecommunications and software platforms
Monitor and diagnose problems within the WAN Voice and Data Network
Remotely configure CISCO Switches, routers, RAD pads X., paradyne
modems and general modems
Monitor Agents & data centre performance by creating statistical reports
Determine best costeffective routes for our customers connections
Interact with major carriers World Wide to resolve our communication
problems.
Sykes C.R
San Jose, Costa Rica
Workforce Manager/ Specialist Telecom and Network Support
Workforce Manager
Provide upper management with staffing needs, performance reports, call
flows and forecasts based on historical data
Provide Call Center schedule and staffing needs based on call flow analysis
Deploy and implement root cause analysis reports to identify most
common production defects
Based on root cause reports identify possible production improvements
and easy resolution process to improve call center productivity
Telecom duties
Maintain PBX C Release .
Meridian “MAX” report maintenance / customizations
Create and maintain ACD phones, mail voice mail services and queues
Certified as Nortel Technician for PBX C
TASKS &
RESPONSIBILITIES
– Sykes
San José, Costa Rica
Lead Desktop Support Technician
Manage a team to Desktop Support Technicians
Handle and plan staffing for holidays and vacations days
Provide team with tools and motivation to increase productivity
– Acer Information Services
San Jose,Costa
Rica
Desktop Support Technician
RECENT ACHIEVEMENTS
Develop and implement global standard to track SLA metrics & KPI based on ITIL initiatives.
Develop and implement Global NOC standard SLA metrics, statistical analysis and dashboard reports
Develop & Implement CSC to TSC standard for terminals resets to prevent frauds
Global development and implementation of Six Sigma standard escalation & resolution process
Develop and implement root cause analysis reports for new software rollouts to forecast the impact
on the incoming call volume
Seamless and successful transition of Regional NOC from Brussels, Belgium to Dublin, Ireland
Seamless and successful transition of FDIHelp Desk support from Basildon, UK to Dublin, Ireland
Successful implementation of standard data input process for ticketing system and world wide service
level agreements during the call center implementation
Successful implementation of World Wide Monitoring platform Integration
Certified Six Sigma Green Belt
Archer Certified Professional
EDUCATION
Universidad Fidelitas
San Jose,Costa Rica
Ba.Industrial Engineer
UOC
Barcelona,Spain
Master in Information Technology
LANGUAGES
Fluent

Cancel
Not Enough Credits
Sorry, but you don't have enough credits to download this resume.

Purchase more credits
Not Available
Sorry but this resume is not available for download. Please choose another!

Close
Confirm Download

Would you like to download  for 1 credit?

You have  credits left.

Yes No 

Don't ask me again
Confirm View Complete Resume

Would you like to view  for 1 credit?

You have  credits left.

Yes No 

Don't ask me again