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Exchange Engineer with over years of
dedicated service to providing technical
solutions and support to facilitate corporate growth and superior customer
satisfaction within large, dynamic corporate environments.
||Microsoft Certified Professional
||Lead with integrity|
West Des Moines, Iowa
Key role in successful
enterprise wide Microsoft Exchange email system design, deployment,
Championed the implementation
of an antivirus solution used on all Wells Fargo messaging servers
gathering, and collaborating with multiple lines of business and vendors
to develop requirements and solutions to meet business needs
Exchange Engineering Team to design, implement, and migrate ,
users from Exchange infrastructure to Exchange
and developed recommendations for technology and process solutions
Lead Exchange Engineer
on successful migration to consolidate a multiExchange site of
users into the enterprise Exchange organization
testing of patches and upgrades including documentation and presentation
of implementation plans.
Partnered with another
engineer to develop, document, and communicate training procedures on
user, mailbox, group, and public folder administration
external consultant on successful Exchange . to Exchange migration
testing and troubleshooting technical issues with the ability to effectively
communicate findings and solutions to end users in relatable business
Lead Exchange Engineer
on the decommissioning process and procedure of the over Exchange
Performed day to
day system administrative functions for electronic mail networks.
electronic mail activities involving multiple mail systems.
Supported the migration
to Exchange/MS Outlook environment.
Baxter Healthcare Corporation,
Training and Development
Contributed to running
the day to day processes that supported the Baxter Institute for Training
of global training and development including: registrations, logistics,
and materials management.
Cross trained as
a Training/Career Center Coordinator.
Generalist Customer Service
Pioneer in the implementation
of crosstraining dispatchers and customer service representatives
service request queues to improve response times and customer satisfaction
training new employees
Developed a written
standardized procedure manual used to train new dispatchers.
Prepared all computerized
communications management reports and monitored all paging systems.
University of Northern Iowa, Cedar Falls, Iowa