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<pre>Array ( [var] => cut_url ) </pre> Resume for Kenneth S. for IT / Technical Support / Financial Services in Clive, Iowa. Search More Resumes for IT / Technical Support on Resumark.com #A1XBNDP2O
 

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Resume for Kenneth S. for IT / Technical Support / Financial Services in Clive, Iowa




Occupation: IT / Technical Support Industry: Financial Services
Country: United States City: Clive
State: Iowa ZIP: 50325



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KENNETH P. S.

NW st Street

Clive, Iowa

 

CAREER OVERVIEW

Microsoft Exchange Engineer with over years of dedicated service to providing technical solutions and support to facilitate corporate growth and superior customer satisfaction within large, dynamic corporate environments. 

CORE COMPETENCIES 

Design/Implementation Creative Problem Solving Configuration Management
Troubleshooting & Testing Microsoft Certified Professional Performance Optimization
Root Cause Analysis MultiProject Coordination Lead with integrity
 

PROFESSIONAL EXPERIENCE 

Wells Fargo,   West Des Moines, Iowa

Microsoft Exchange Application Engineer        

  • Key role in successful enterprise wide Microsoft Exchange email system design, deployment, and migration
  • Championed the implementation of an antivirus solution used on all Wells Fargo messaging servers
  • Experience researching, gathering, and collaborating with multiple lines of business and vendors to develop requirements and solutions to meet business needs
  • Collaborated within Exchange Engineering Team to design, implement, and migrate , users from Exchange infrastructure to Exchange
  • Evaluated alternatives and developed recommendations for technology and process solutions
  • Lead Exchange Engineer on successful migration to consolidate a multiExchange site of users into the enterprise Exchange organization
  • Responsible for testing of patches and upgrades including documentation and presentation of implementation plans.
  • Partnered with another engineer to develop, document, and communicate training procedures on user, mailbox, group, and public folder administration
  • Collaborated with external consultant on successful Exchange . to Exchange migration of users
  • Experience with testing and troubleshooting technical issues with the ability to effectively communicate findings and solutions to end users in relatable business terminology
  • Lead Exchange Engineer on the decommissioning process and procedure of the over Exchange servers.
  •  

    Systems Administrator          

  • Performed day to day system administrative functions for electronic mail networks.
  • Monitored networked electronic mail activities involving multiple mail systems.
  • Supported the migration to Exchange/MS Outlook environment.
  •  

    Baxter Healthcare Corporation, Deerfield, Illinois    

    Training and Development Coordinator

  • Contributed to running the day to day processes that supported the Baxter Institute for Training and Development.
  • Coordinated delivery of global training and development including: registrations, logistics, and materials management.
  • Cross trained as a Training/Career Center Coordinator.
  •  

    Generalist Customer Service Department

  • Pioneer in the implementation of crosstraining dispatchers and customer service representatives
  • Reengineered inbound service request queues to improve response times and customer satisfaction
  • Responsible for training new employees
  • Developed a written standardized procedure manual used to train new dispatchers.
  • Prepared all computerized communications management reports and monitored all paging systems.
  •  

    EDUCATION 

    BA, Management                        University of Northern Iowa, Cedar Falls, Iowa                                 


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