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<pre>Array ( [var] => cut_url ) </pre> Resume for christine C. for Manager / Supervisor / Team Leader / Financial Services in Maastricht, Netherlands. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #EA9P958J7
 

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Resume for christine C. for Manager / Supervisor / Team Leader / Financial Services in Maastricht, Netherlands




Occupation: Manager / Supervisor / Team Leader Industry: Financial Services
Country: Netherlands City: Maastricht
State: Limburg ZIP: 6229



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Christine C.
Plantijndomein C Nationality: French
Maastricht GG Date of Birth: //
The Netherlands Languages: Native French, fluent in
Tel: English written and verbal conversational
Email: Dutch and Italian.
Linkedin Profile
Personal Profile
I am looking for a job as team leader, supervisor, manager or project management within a multinational
company. I prefer working in the Food sector, Distribution or Logistics, Retail or Financial Services, in an
international and challenging environment.
My leadership style can be best described as people oriented but also results driven. I like working alongside
my employees. I think it is important to understand their work content and process. It builds relationships. I
strongly believe that this type of involvement motivates employees to exceed their best and realize their
potential in order to achieve targets and goals.
My strong points are: I am a quick learner, I take initiative, I am a decisive person, I have great
organizational, planning and teamwork skills.
Work Experience
/ – / DHL Finance Services B.V. Maastricht, The Netherlands
Team Leader – Acting Supervisor // for Accounts Payable First & Second Line
Query Handling France/UK/Ireland/Benelux/ Denmark/Italy/Spain/Germany
• Provide operational guidelines, assistance and OnTheJob training to new staff.
Provide expertise input into lean projects/workshops/service meetings/ transitions.
• HP transitions, central point of contact for Query Handling. Work shadowing and
Reverse work shadowing. System testing, documentation and training.
• Select, hire, coach, develop, lead and monitor a team of people. Conduct staff
evaluations, individual reviews and performance reviews.
• Ensuring the team adheres to set procedures and that all the queries are
processed accurately and in a timely manner.
• Stimulate the improvement of processes within the own team, in order to contribute to
increased efficiency, completeness and quality of the operation.
• Produce and analyse reports on a daily and monthly basis.
• Coordinate with other departments and Country offices to establish benchmarks for
Service Levels and Quality Control processes. Create and safeguard the resource planning
for my team.
/ – / DHL Finance Services B.V. Maastricht, The Netherlands
Payment Platform Agent Acting Team Leader months –
France/UK/Ireland/Germany/Austria and Benelux
• Processing all payments for entities. Record all payments in a database for
reporting purposes. Creating monthly forecast for disbursement and collections,
reporting directly to Deutsche Post. Setting up new direct debits for French
vendors and merging all existing direct debits to ING Bank. Processing monthly
intercompany payments. Maintaining close relationship with ING Bank to resolve
issues and queries. Implementation of new tools and new payment procedures.
Training of new staff members.
/ – / DHL Finance Services B.V. Maastricht, The Netherlands
Credit Controller – Ireland
• Credit management of customer accounts with outstanding debts. When
necessary placing the accounts on credit stop and referring to a third party
collections agency.
/ – / DHL Finance Services B.V. Maastricht, The Netherlands
First Line Receivables – French, Belgian, Irish, Luxemburg Market
• Answering billing and financial queries. Dealing with incoming mail, faxes and
emails, ensuring distribution on a regular basis and accurately. Giving on the job
training to new employees.
/ – / MercedesBenz Maastricht, The Netherlands
Customer Care Representative – French Market
• Answering all incoming telephone calls complaints and enquiries. Liaising with
the local dealer network to help solve customer issues.
/ – / Diagnostica Ltd.Victoria London
Call Centre Representative & Assistant Accounts Administrator
• Handling confidential medical information’s for clients.
• General administration duties including: daily filing of invoices and statements,
processing of invoices and payments. Payment reconciliations.
/ – / Eddie”O” Civil Engineering Friern Barnet London
Office Administrator
• Updating databases, dealing with customer and suppliers queries. Processing
invoices, payments and expenses. Payment reconciliations.
/ – / Sales Assistant, Window Dresser & Key holder London
Education
– St Genevieve, Place du Theatre, Chambery, France
‘O’ Levels English, French, History, Mathematics & Art
– St Francois de Salles, Avenue Desfrancois, Chambery, France
Computer Skills
Win x, , XP, Word, Vista, Access, Excel, Outlook, Doxis, FIS, Citrix.
Banking software: Isabel, XRT, SAP, JDE, Oracle.
Trainings & Workshops
Certified Practitioner of NeuroLinguistic Programming
International Specialist Foundation Course
Essential Management Skills
Introduction to Project Management
First Choice Workshop to improve service quality and productivity
Prince
Trainer Development Level: Coaching
ING Bank Payment Process
Lean Methodology
Presentation skills
Interests
My interests include History, Languages, Reading, Museums, Antique Fair, Auction and Travelling.

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