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<pre>Array ( [var] => cut_url ) </pre> Resume for Ross M. for Manager / Supervisor / Team Leader / Financial Services in Kraków, Poland. Search More Resumes for Manager / Supervisor / Team Leader on #QF9BGJLBR

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Resume for Ross M. for Manager / Supervisor / Team Leader / Financial Services in Kraków, Poland

Occupation: Manager / Supervisor / Team Leader Industry: Financial Services
Country: Poland City: Kraków
State: Malopolskie ZIP: n/a

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Ross M.
Kent Road,
D.O.B //
Personal Profile
I am an enthusiastic, skilled and confident university graduate with substantial experience in the finance
sector. Since graduating from university, I have worked in highpressure roles within the investment
banking industry. My resourcefulness, creativity and organisational skills have allowed me to manage
pressure and meet the challenges faced in my previous roles. I have a positive and professional approach
to everything I do and am very keen to progress in a career within the financial services sector.
Key Skills
• Strong interpersonal and communication skills
• Effective and proactive team member
• Excellent organisational and planning skills
• Business awareness acquired both during university and from professional development
Sept May
• International Business BA Honours Glasgow Caledonian University – :.
Qualifications acquired – Higher Level
• Physical Education A
• Music B
• English C
• Maths C
• Physics C
Relevant Work Experience
Morgan Stanley, Glasgow – July – Present
Role – Client Service Associate – Equity Back Office – May ’ – Present
As I client service representative, responsibilities include handling large amounts of cash equity trades
from booking through to settlement. Training and leading new recruits, root cause analysis, liaising with
trading desk and prime brokerage operations as well as reporting to senior management, trading desk,
client relationship directors, front and back office are all pivotal in the role. It is a high pressure
environment which demands the ability to communicate concisely, multitask and problem solve on a daily
basis. Establishing rapport with new clients and maintaining client relationships is also very important
within the position.
Skills gained
• Prioritisation /management of workload
• Client relationship management
• Reporting to senior management
• Training new recruits / leading by example
• Meeting strict market deadlines
• Handling monetary claims
• Escalation
Role – Administrator / Analyst – July ’ – May ‘
Monitoring sensitive information leaving the firm ensuring this material was secure and addressed to
intended recipient. I was later enlisted as assistant to team leader and introduced new methods of
collecting performance data to collate and report to senior management.
Skills gained
• Attention to detail
• Leading a team
• Managing workload
American Express, Victoria, London – June September
During a summer placement, I was principally involved in researching potential new clients whilst working
for the American Express Acquisitions Team. These potential clients were then contacted and given the
relevant information necessary in order to obtain a working relationship.
Skills gained
Working within a highly competitive environment allowed me to gain perspective on an area of business
relatable to my acquired degree. Frequently conversing with customers not only helped me understand the
importance of rapport with clients, but also helped me develop various communicational skills for different
Other Relevant Skills
• High level of computer literacy in Excel, Access etc.
• Team working / leading
• Time management
• Working under pressure / meeting deadlines
• Prioritisation
• Playing sports
• Travelling
• Reading
• Socialising
Available upon request.

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