performed with consistently excellent service.
/ / Client Service Representative
Zucker Goldberg & Ackerman LLC Mountainside, NJ
Providing file updates within a hour period for multiple clients, attorneys and
inhouse supporting staff.Ê Responsible for new hire training in respect to daily
client website.Ê Respond to all client inquiry calls or emails within an hour to
hour time frame.Ê Following up, requesting, uploading, informing applicable
departments/client along withÊexpediting foreclosure phases in order to receive final
judgment; foreclosure referral, complaints, service, loss mitigation, loan
modifications, vicinage motions, amended services,ÊforwardingÊfile requests to
place file on hold or close and bill received from clients, notice of motion,
order/followup/obtain and upload judgment figures, request and upload
certification of proof for client execution, request and followup on assignment of
mortgage in order to proceed with final judgment applicable process, follow up with
legal review vendor and in house legal department regarding rejected or status of
final judgment package sent for filing.
/ present Certified Notary Signing Agent State of NJ
Self Employed/PT Contract Maplewood, NJ
As a Certified Signing Agent you are a witness to signatures and identification
only. Ensuring the proper loan closing documents are received for settlement in a
timely manner. Ensuring that dates, loan figures and names are properly noted on all
settlement forms. Traveling to borrowers scheduled loan signing location.
Explaining entire loan closing package to the borrower prior to signatures.
Delivering overnight or hand deliver accurately signed and notarized loan signing
documents to the appropriate settlement agent or attorney.
/ / Mortgage Loan Specialist
Aurora Loan Services, Inc. a Lehman Brothers Co. Florham Park, NJ
Ensuring loan delivery to settlement in a timely efficient and accurate manner.
Effectively processing wholesale loan applications and developing a solid
relationship with internal and external clientele through strong daily
communication and customer service. Maintain daily notes and or conversation log along
with excel spreadsheet to include items reviewed, not to exclude matters needing
clarification and resolution. Review and clear all outstanding loan stipulations on filed
within a hour period of receipt. Review, calculate and verify income
documentation, assets needed for settlement, sufficient homeowners insurance
coverage, mortgage insurance, flood insurance and certifications, appraisers license
along with errors and omissions insurance coverage, appraisal reviews, title
commitments, tentatively scheduled settlements, verification of
mortgage. Analyze transaction data in the system of record making applicable
modifications: credit reports, income and liabilities. Ensure all loans under written will
meet policies and procedures for usability and or be documented appropriately. Monitor all
loans for data integrity and completion of due diligence. Disbursement of re
disclosures upon verification of program change, loan increase or fee increase. Validation of
internal non approved parties list and all external exclusionary lists for all parties to