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WILLENA L. D.
To secure a position with a well established organization with a stable environment that will lead to a lasting relationship in the field of public administration and customer service.
Morton Grove, IL
Durham, North Carolina present
Crew Trainer /Member
Cash Managementcollected payments from customers; ensuring transactions were accurate. Performed those duties necessary to ensure all accounts are processed accurately and efficiently in each cash drawer daily. Trained new staff according to McDonald&;s rules and regulations; made sure new hires were trained fully in their area of work. Explained policies and procedures, and resolved problems as needed through manager. Greeted and provided assistance to customers on a daily basis and as needed. Prepared food for customers and make sure items ordered are correct in a fast and accurate manner. Organized and maintained drive thru crew members of staff, in making sure friendly customer service was enforced and completed by each coworker.
Durham, North Carolina
Prepared food for customers and make sure items ordered are correct in a fast and accurate manner. Collected and posted payments from customer&;s daily and reconciled drawer after each shift. I managed a clean and stocked area. Greeted each customer with a warm and friendly smile and made sure orders were accurate and received in a timely manner. I assisted in training new employees as needed.
Illinois Nut and Candy Shop
Skokie, IL Cashier/Gift Clerk
I maintained a friendly atmosphere for customers that wanted special gifts for all occasions. Created gifts on a daily basis and assisted customers as they needed. Made suggestions of other merchandise to fit customer requirements. Collected and posted payments from customer&;s daily and reconciled drawer after each shift. Maintained the store&;s inventory with nuts and candy products. Kept area stocked with supplies and made sure customers were satisfied with their merchandise after each purchase. Handled customer situations and made sure the store manager was aware to maintain a customer satisfaction environment.
Durham, North Carolina Cashier
Provided customer assistance by itemizing and totaling purchases. Handled and counted money, issued receipts, and operated cash register. Handled various departments in the store; such as layaway, customer service desk, and jewelry. Trained new staff as needed to be able to float in each area if needed. Assists with merchandise restocking. Responded to customer requests and questions regarding merchandise and accounts layaway in the store.
Continental Academy Online Education Coral Gables, Florida High School Diploma
DeVry University Morrisville, North Carolina Still Attending
SKILLS & Abilities
Microsoft Word , Word Perfect, Internet Services, and WebDesigning Excel Spreadsheets and Typing Skills WPM Staff assistant skillstyping, filing, copying, faxing, and ordering supplies
References available upon request Cook Road Durham, North Carolina