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UWIC Business School, University of Wales Institute, Cardiff.
Forest th Form College, Wokingham, Berkshire,
The Forest School, Wokingham, Berkshire, RG NE.
– Business Studies B, English B & Information
– Business Studies B, English A & Sports Studies B, I.T C.
– English, Maths, Science, Business St., Geography, Sports Studies,
French. All grade C and above.
Microsoft Windows/Office, Nexus, CAS, Tallyman, Customer Service, Callcentre,
Communication Written & Verbal,
Problem Solving, Organisation & Planning, Target Driven.
Full Time, I am
very flexible with working hours.
k per annum
South Wales area
Open to various
have a determined personality and enjoy working towards targets and
goals. I am very much a team player, people consider me friendly, approachable,
trustworthy and responsible, I pride myself on excellent listening and
communication skills. I always dress smart and like to have a cleancut
professional image. I rent a one bedroom flat in the Lisvane area of
Cardiff. Commuting is no problem around the South Wales area as I have
a full driving licence and my own vehicle. I am eager to find a role
where I can build on my career and focus on the longterm. My hobbies
and interests involve team sports, music, computing, good restaurants,
literature and cinema/film.
March – Present.
Group UK, Welsh Assembly Government, Bedwas, Caerphilly.
a fast paced environment processing hospitality orders and liaising
with customers, suppliers and the catering department to meet demands.
Excellent communication skills are paramount and good knowledge of Microsoft
packages such as Word, Excel & Outlook are vital, also trained and
experienced on inhouse information and communication systems technology
such as Nexus. Good organisational and planning skills are essential
to the role, as is a passion for customer service and problem solving.
Managerial experience was gained in this role and during this position
I have gained awards for excellent performance.
– Nov – March .
Conference & Banqueting
David’s * Hotel & Spa, Cardiff Bay, Cardiff.
and hospitality planning. Position required excellent organisational
and communication skills. A cool head was needed to work in such a fast
paced environment, duties involved organising and catering for large
scale events such as business conferences and weddings. Delegation of
duties to junior staff to ensure the preparation and running of the
event went smoothly. Liaising with clients and the kitchen to ensure
demands were met.
– Jun – Nov
Welsh Water, St Mellons,
This position was temporary
maternity cover based in the Welsh Water contact centre dealing with
customer enquiries over the phone. Duties involved taking payments,
setting up direct debits, advising customers of details of their account
and payment plan options. Experience gained involved training on customer
database systems CAS, Tallyman, Microsoft Word & Excel, ability
to handle complaints and deal with all types of different customers.
Excellent communication skills were needed and the ability to work with
computers and be I.T literate was vital.