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Denver, CO • •
executive with an extensive background in the restaurant industry—directing
multilocation and multistate operations to achieve sales, profitability,
and customer satisfaction goals. Highly skilled, visionary leader with
demonstrated expertise in strategic planning, operations management,
franchising, P&L management, and building/training/motivating management
teams. Resourceful and competitive professional with a high degree of
integrity; strong analytical, leadership, and communication skills;
and a successful track record of growing sales, reducing costs, and
improving processes and efficiencies.
sales and operational plans, increasing profits by % annually; spearheaded
a marketing plan that improved sales by % and developed systems and
standards that reduced costs by %.
Led an area to win
numerous recognition and awards, including “Best Asian Fusion” restaurant
from Denver’s AList; the “Top of the Town” award from Magazine;
Westword Magazine’s top award; and “Best in Taste” from the Taste
Achieved sales and
profit growth for nine consecutive years; improved profits by % each
year for an area ten locations generating over $ million in sales.
Reduced labor costs % by initiating a labor control system.
and developed managers for ten restaurant locations; oversaw site
selection for ten new restaurants along with construction and store
turnaround of the DC market through improved staff management, training,
coaching, and control of operating costs—resulting in sales growth
of .% and an increase in profitability of %.
Area Director of Operations,
Ling & Louie’s Asian Bar and Grill Denver, CO –Present
for this area that serves Asianinspired cuisine with a contemporary
twist. Maintains the brand’s integrity and ensures its standards
and policies/procedures are followed. Defines and implements strategic
plans to grow sales and improve shareholder value. Drives process and
efficiency improvements in all areas of the organization. Develops
and executes strategic sales and marketing plans. Recruits, develops,
and promotes managers at all levels.
by % through effective process streamlining.
Cut employee turnover
% and improved morale by initiating new policies, including an open
Partner, Texas Roadhouse Denver, CO –
reviews in order to develop general managers and their teams; promoted
and trained managers including national trainers for other markets.
Ensured company policies, procedures, and practices were in place and
executed appropriately through food and safety audits. Directed
followup on guest satisfaction. Validated the integration of
new standards and processes implemented into the system.
Grew a single restaurant’s
sales by % to $ million in one year.
Supervised the first
franchise restaurant to achieve cash flow of $ million.
Regional Vice President/Area
Manager, S&A Restaurant Corp. Washington, DC –
to a region that spanned states. Created and monitored P&L
budgets for restaurants and over $ million in annual sales; supervised
district managers, managers, and over , employees—developed
district managers and general managers through quarterly training
seminars. Set store budgets and consistently hit projections.
Coordinated annual unannounced audits of all stores to monitor training,
cleanliness, adherence to standards, and maintenance of each facility.
Won annual awards
for top sales builder, best P&Ls, and lowest employee turnover.
Prior to , promoted
from manager and general manager to district manager.
B.S. in Management
& Finance – St. Cloud State University St. Cloud, MN
ServSafe Certification and HAACP • Sexual and Workplace Harassment Program
Board Member, Colorado Restaurant Association • Greater Stapleton Business Association