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Dedicated customer service
manager with + years of experience in retail and food service
settings. Consistently achieve recordhigh customer satisfaction rankings,
improvements to the bottom line and turnaround of underperforming operations.
Respected builder and
leader of customerfocused teams; instill a shared, enthusiastic
commitment to customer service as a key driver of company goal attainment.
Lead by example and ensure the execution of all safety, security, quality
and store operations policies.
Areas of Expertise
E. Lakeview Dr.
Sales & Margin
Equity at Applebee’s Restaurants — Marshall MI
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Responsibilities included all food
and beverage ordering and inventory, scheduling, hiring, training, sales
and labor projections, store budget, P&L maintenance, and daily
Recognized for my role in
driving recordhigh sales increases, propelling store to improve ranking
from in company to by .
Exemplified the secondtonone
customer service delivery for which Applebee’s is nationally renowned
in all interactions with customers.
Achieved a “turnaround”
situation when going into the Jackson unit. Moved sales from .
million to . million in years. Flowed $,, to bottom
line in when working in Jackson, resulting in the best profit line
in the State.
Advanced to increasingly
responsible positions; culminating in management role. Responsible for
all hiring, training, and issues in the kitchen. I was also responsible
for food cost, labor, and ordering of supplies within the restaurant.
Maintained high standards in sanitation and safety and complied with
Introduced training programs
that enhanced employee performance and helped build a motivated workforce.
Education and Training
Columbus High School
/ – /
Graduated with honors in general and
Associates Degree in General Arts.
Major: English. Minor: Psychology.
ServSafe Food & Alcohol Certification
Charles Barnard Phillip Melton
Applebees Applebee’s Applebee’s
General Manager General Manager General