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<pre>Array ( [var] => cut_url ) </pre> Resume for Chevahn B. for Business Analyst / Government & Civic in Richton Park, Illinois. Search More Resumes for Business Analyst on Resumark.com #3R8XSYJF9
 

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Resume for Chevahn B. for Business Analyst / Government & Civic in Richton Park, Illinois




Occupation: Business Analyst Industry: Government & Civic
Country: United States City: Richton Park
State: Illinois ZIP: 60471



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Chevahn A. B.
Riverside Dr., Richton Park, IL Phone:
ADMINISTRATIVE PROFESSIONAL
Customer Service Management • Team Leadership • Project Coordination
CORE COMPETENCIES
Criminal Investigations • Oral & Written Communications • Process Improvement • Problem Solving
Project Management & Coordination • Customer Retention & Relationship Management
RELATED EXPERIENCE
Investigative Analyst • USIS ICE/DRO, Chicago, IL / Present
Responsible for training analysts and program specialist on policies as well as procedures; delegate responsibilities to staff
Pilot projects assigned by senior management for ICE Fugitive Operations team
Work closely with Immigration Agents determine deportability based on Immigration laws
Analyze criminal history reports and online dockets; request criminal records from multiple jurisdictions
Singlehandedly run entire shift performing Analyst and Program Specialist duties
Research in several Government databases for immigration status and criminal history
• Create searchable reports for Government reference; create criminal reports and Immigration detainers
• Develop leads for future arrestees for appropriate Fugitive departments
Program Specialist • USIS ICE/DRO, Chicago, IL / – /
Responsible for training program specialist on policies and procedures
Piloted projects assigned by senior management; delegated responsibilities to staff
Responsible for creating SOP and training material
Provided relevant information to Agents/Analysts including court dates, custody status criminal charges and warrant status
Created, maintained, monitored and updated Excel spreadsheets’ for daily, weekly and monthly statistical reports
Spearheaded organization and workflow of entire office
Audited submitted work by Agents and Analysts to ensure accuracy
Completed daily special projects in a timely manner that are assigned by Supervisors
Data entry, clerical and general office duties
Medical Scheduling Specialist • MDM/DiaTri, Mokena, IL / – /
Acted as liaison to negotiate contract prices between clients and National Account Managers
Provided customer service in a high volume call center
Actively mediated between insurance adjusters, nurse case managers, attorneys and doctors; acted as third party liaison
Performed as acting Senior Specialist; responsible for problem resolution and delegating responsibilities
Maintained an excellent rapport with challenging clients; maintained professionalism in challenging situations
Demonstrated effective time management; Communicated via phone and MS Outlook
Assembled and analyzed service contracts for clients
Bio Technician • Northrop Grumman USCIS, Chicago, IL / – /
• Provided in person customer service and customer relations
• Conducted database research and analysis
Analyzed accuracy of data; accessed and reviewed casesensitive information
• Worked with classifiable material; Trained to recognize fraudulent residency cards
• Fingerprinted perspective federal employees, immigrants and nonimmigrants for FBI &
USCIS
Reviewed and processed I, I, and I applications and various immigration status forms
Monitored and reviewed technicians work to ensure accuracy
Completed special projects in a timely manner assigned by Site Supervisor
JOB RELATED SKILLS
Advanced in Microsoft Windows, Excel, Outlook, Word and PowerPoint • Basic knowledge of Acrobat Reader, very savvy with
internet research and analysis including online docket search • Training and experience with Lexis Nexis/Accurint, Enforce,
EARM, CIS, TECS, Claims, CCDI, ADIS, PACER, LEADS, and BIA • Top Secret security clearance • Excellent time
management and prioritization • Experienced in a fast paced environment.
EDUCATION
– Present South Suburban College, Paralegal/Legal Assistant Studies

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