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<pre>Array ( [var] => cut_url ) </pre> Resume for Teri A. for Business Analyst / Government & Civic in Washington, District of Columbia. Search More Resumes for Business Analyst on #D5QSYLPYH

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Resume for Teri A. for Business Analyst / Government & Civic in Washington, District of Columbia

Occupation: Business Analyst Industry: Government & Civic
Country: United States City: Washington
State: District of Columbia ZIP: 20585

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Teri M A.
DeQuincey Drive, Fairfax, VA
work / cell
Program Analyst Training Systems
U.S. Department of Energy DOE, Washington, DC
September Present
Researched & developed technical requirements to establish a departmentwide Oracle Business Intelligence BI
Reports Dashboard, which required a thorough understanding of DOE’s Human Resources HR Systems,
Financial Systems and databases. Provided enduser training via web conference in order to promote use of the
Provided guidance to endusers on the Corporate Human Resources Information Systems PeopleSoft &
Enterprise Data Warehouse functionality as well as running training related queries using Structured Query
Language SQL & Microsoft Access.
Created numerous automation and web application related howto reference guides covering all DOE corporate
management information systems MIS.
Made recommendations to management regarding changes in administrative procedures, work processes and
staffing such as changing the way staff utilizes current automation tools to include incorporating the use of
alternate automation tools or processes.
Served as Team Leader for the Collaboration & Communication Work Group. Collaborated with group members
to identify action items, assign targeted completion dates and identify activity owners for those activities
continuing beyond the life of the working group.
Led the planning and execution of the Learning and Workforce Development L&D quarterly newsletter The
Web, Social Media & Knowledge Management: Updated organizational web pages, vetted updates through senior
leadership and ensured Section compliance. Published organization’s blog, which transmits communications
intended for all Department employees. Researched and developed Group Spaces Oracle version of MS
SharePoint for several organizational workgroups. Led my organizations effort to transfer explicit and tacit
knowledge of L&D services into a digital format accessible by all employees, which included the creation of
several series of articles on Powerpedia DOE’s internal Wiki site. Conducted various information resources
management activities to include information audits & mapping.
Participated in developing system testing criteria for the Integrated Learning, Information and Work Cooperation
System Ilias Content Authoring & Learning Management System for system administrators and endusers.
Continuously researched, tested and demonstrated various learning technologies, applications, course authoring
tools, web conferencing and virtual classroom services to determine the feasibility of integration.
Personnel Information Management Systems Specialist
Defense Contract Audit Agency DCAA, Fort Belvoir, VA
September – September
Maintained databases & generated complex queries & reports using MS Access & the Human Resources
Business Intelligence Database HRBID system Oracle to include workforce planning data, Telework, agency
wide surveys, attrition, annual indicators, time & attendance reports, & other ad hoc reports requested by
Provided daily management of the Agency Suggestion Program and provided weekly reports as well as quarterly
presentations for the Director on the status of the program and areas needing improvement.
Managed and maintained the Human Resources Division website to include uploading the latest Job
Announcements, redesigning the Labor Relations, Quality of Work Life and employee separations web pages.
Researched and provided relevant information to management on the Employment Eligibility Verification Program
EVerify process. Worked with regional HR offices on the implementation process to include writing howto
guides, vetting policy issues and finalizing the process for Agencywide implementation.
Collected and analyzed data provided from the Employee New Hire & Exit Surveys on a quarterly basis and
provided a calendar year summary of areas needed improvement.
Computer Applications Instructor
Department of the Army, Army Community Service ACS, Heidelberg, Germany
January – September
Volunteered as a Microsoft Office Suite Instructor teaching end user classes in Word, PowerPoint, Excel, Outlook,
and Publisher. Researched and prepared classroom presentations and compiled class handouts. Researched
student questions and requests for additional class material to provide at the next class meeting. Continually
changed the classroom presentations to reflect the student’s interests. Participated in staff coordination meetings
in order to improve the program and ensure the class content remained relevant to the target audiences.
Information Technology Specialist Customer Support
Department of the Army, Installation Management Command, Schwetzingen, Germany
November – September
Served as a technical consultant to Postal Operations personnel regarding automation issues and as a subject
matter expert for associated briefings and discussions. Became knowledgeable in the daytoday postal
operations including how to process incoming and outgoing mail in order to better relate to postal personnel work
issues and needs in automation.
Provided telephone and onsite technical support for a wide variety of computer problems, to include removing and
installing software and device drivers, installing peripheral equipment, troubleshooting internet, network, and other
system problems. Used DameWare Remote Control for assisting customers.
Used Remedy Help Desk ticketing system for tracking, reporting and elevating unresolved issues and incidents to
the next level.
Maintained the Postal Directorate’s public and internal websites. Administered and managed the Postal
Operations SharePoint team sites.
Developed and maintained two training manuals for the webbased Postal Automated Mail System PAMS to
reflect modifications and system changes, in addition to conducting PAMS training for postal personnel.
Evaluated technological advances made by the United States Postal System USPS and determined the
feasibility of adaption.
Analyzed the feasibility of commercial "Off the Shelf” COTS software and equipment to include radio frequency
barcode scanners, handheld computers PDAs, label printers and other hardware and software for usage in
postal processing. Wrote justifications for software and hardware procurement and installed equipment for the
regional post offices.
Maintained a current awareness of new developments and trends in information technology through continuous
technical skills development training, job shadowing and networking with peers and mentors.
Information Systems Support NonCommissioned Officer NCO
United States Army Reserve,
Army Reserve Command, Schwetzingen, Germany
October – October
Served as a member of the customer service and support team that was responsible for providing st line
technical support, computer training, computer facility support, audio/visual support, computer maintenance
program and lifecycle replacement to subordinate units.
Effectively managed the entire life cycle of help desk tickets and incidents and elevated them to the next level, if
Spearheaded the successful implementation of a new organizational website with short notice.
Ensured subordinate soldiers received the proper technical training in order to carry out their duties successfully.
Completed over baseline images on military computers during weekend duty.
Manually migrated users from our organizational exchange server to the domain exchange server.
Provided Dell Warranty support for workstations, printers, laptops, and digital senders.
Information Technology Specialist Customer Support
Department of the Army,
Army Reserve Command, Schwetzingen, Germany
November – November
Provided st line technical support for over , users from subordinate units including hardware
replacement, software installation and debugging, network and email troubleshooting, PKI Public Key

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