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Avenida Venusto Apt. San Diego, CA
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SALES & MARKETING PROJECT PLANNING & MANAGEMENT CUSTOMER SERVICE
Highly dynamic, motivated, and resultsdriven business professional, possess a number of
mutually supportive transferable skills that provide strength and confidence of working in diverse
environments, accepting challenges and meeting deadlines. Encompass profound experience in
successfully planning and managing diverse projects, conducting research and analysis, and
subsequently providing doable solutions. Demonstrated record of success in generating sales,
surpassing market competitors, aggressively enhancing market share, and driving profit margins
to new heights besides managing sales teams, supervising staff, and directing every day
operations for multimilliondollar businesses. Exhibit persistent commitment to deliver excellent
customer service that consistently exceeds high expectations, enhance customer base and
maximize revenues. Areas of interest include project management, program development,
project reporting, and policy analysis; whereas, professional expertise incorporate budget
planning and preparation, quality control and assurance, planning logistics, asset management,
supervising program requirements and reporting, and conducting research and analysis.
Skills and Core Competencies
. An effectual leader; motivate, energize and lead coworkers and support staff to successful
. Accomplished in identifying and capturing market opportunities to accelerate expansion,
increase revenues, and improve profit contributions and market share.
. Equally good as a team member or working autonomously, generate excellent results in a
variety of highly competitive industries, cuttingedge markets, and fastpaced environments.
. Work well under pressure and able to react to stressful situations in an effective, proactive, and
. Organized and detailoriented with strong evaluative, analytical, technical report writing, and
problem resolutions skills; ability to prioritize a broad range of responsibilities in order to meet
deadlines within established timeframes.
. Multilingual capabilities include fluency in English and Korean, proficient in Japanese.
|DISABILITY INSURANCE PROGRAM REPRESENTATIVE |February Present |
|Employment Development Department |San Diego, CA |
. Productively contributing to the Company’s business and maximizing revenues through
effective leadership, sound sales, and exemplary customer service.
. Carry out all aspects of adjudication work in liquidating the assigned caseload.
. Review and investigate new and existing claims, make proper and prompt determinations of
eligibility in accordance with law, regulation, and/or established policies. Protect program
integrity, and take immediate actions in the event of suspected or fraudulent cases.
. Provide outstanding customer service and ensure complete customer satisfaction;
considerately handle general and claimspecific requests of claimants that include doctors,
attorneys, insurance companies, and various employers.
. Organize and participate in meetings and training sessions, at times act as a facilitator.
. Assist the management in conducting special studies and projects as requested, collect data
for statistical analysis and generating research reports, and provide recommendations for
|SALES ASSOCIATE |April February |
|Nishimoto Trading Co., Ltd |San Diego, CA |
. Increased customer base while contributing to the exceptional growth of the Company’s
products, and significantly elevated sales and profitability while developing client accounts
through excellent analysis of new business opportunities.
. Established and maintained strong business relationships with the management, suppliers,
customers, and other stakeholders—this significantly enhanced customer base, repeat
clientele, and revenues.
. Exhibited exemplary people skills and provided considerate support and superior customer service that
consistently surpassed high expectations—this positively affected the business and profitability.
. Identified buying habits and preferences through an examination of most and least popular
products, followed bestinclass practices, devised effective strategies and recommended
numerous new product ideas and innovative selling methodologies that truly enhanced sales
potential and revenues.
. Successfully handled diverse administrative tasks, carried out site visits at customer
locations, delivered successful presentations and offered best possible solutions, also
managed customer account balances, resolved discrepancies and overdue payments.
. Prepared and submitted periodic business reports that helped the management take rational decisions,
ensured accuracy and perfection at all stages.
|ASSOCIATE TRAINER |August April |
|Panera Bread |San Diego, CA |
. Spearheaded the training initiatives, developed effective training and development plans for
new entrants in all aspects of store operations and customer service. Also organized and
participated in the training sessions.
. Enthusiastically grew customer base, promoted merchandise and enhanced sales volume,
delivered outstanding customer service, exhibited professionalism and strong leadership
acumen, ensured quality and accuracy.
. Frequently evaluated store operations, ensured conformity with organizational policies,
appropriate uniforms, proper register operations, and food production line efficiency and
. Carefully developed and successfully implemented new ideas, improved processes and
procedures that considerably enhanced productivity.
. Consistently received high praise and recognition by the management for delivering overall
exemplary service and contributing to the exceptional growth.
|SALES ASSOCIATE |June July |
|UCSD, Birch Aquarium Bookshop |San Diego, CA |
. Successfully generated important leads; provided superior and considerate customer service
that consistently exceeded high expectations.
. Processed transactions and assisted in merchandise selection.
. Maximized the exposure of the Company’s products through attractive displays, and
providing the needed information to customers—this interaction resulted in repeat clientele
and eventually enhanced revenues.
. Exhibited professionalism, courteously answered incoming phone calls, and provided
accurate product information to customers while using a multiline telephone system.
|INTERN |JuneSeptember |
|Citizen Diplomacy Council of San Diego |San Diego, CA |
. Successfully managed numerous special projects and assignments, worked closely with the
program director, effectively prioritize workload and efficiently met multiple deadlines.
. Helped develop effective professional development programs for foreign visitors to the United States,
also assisted the planning and coordinating receptions and conferences.
. Liaised with foreign visitors, warmly greeted and provided best services; learned about global
protocols, traditions and cultural diversities, and required obligations.
. Conducted research on international issues for proposed seminars and prepared
. Led a special project with an aim to update membership profiles, reported status and
achieved results to the management.
. Carefully developed and successfully managed another project, organized a complete
program and managed itinerary for a visit of Japanese city government officials—received
high praise and an “excellent” rating from the officials.
|MAYORAL INTERN |JuneSeptember |
|The City of San Diego, Mayor’s Office |San Diego, CA |
. Assisted the Mayor’s office in diverse projects and assignments; conducted research and
subsequently analyzed a wide range of policy issues preparing for the city hall meetings.
. Examined and researched various issues and their adverse effects on the society; drew
conclusions and made recommendations for improvements through detailed reports.
. Managed constituent’s correspondence and mayoral proclamations, successfully organized
the Mayor’s weekly schedule, and memoranda distribution to staff.
. Consistently received high prais