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<pre>Array ( [var] => cut_url ) </pre> Resume for Patricia P. for HR / Recruiter / Government & Civic in Jacksonville, Federated States of Micronesia. Search More Resumes for HR / Recruiter on Resumark.com #CG9EALO99
 

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Resume for Patricia P. for HR / Recruiter / Government & Civic in Jacksonville, Federated States of Micronesia




Occupation: HR / Recruiter Industry: Government & Civic
Country: United States City: Jacksonville
State: Federated States of Micronesia ZIP: 32210



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Patricia A. P.

Rudy Court

Jacksonville, FL

 

OBJECTIVE: Seeking employment with an industry where I can exemplify my talent in Leadership, Management, Communication, Human Resources, Customer Service and Logistic.

____________________________________________________________________

EDUCATION & PROFESSIONAL DEVELOPMENT

Troy State University, Florida Region   Master of Science, Management/Human Resources –

Troy State University, Florida Region  Master of Science, Public Administration, Graduate

Troy State Univeristy, Florida Region  Master Level CertificationGovernment Contracting

TRAINING: Advance Staffing; Advance Recruiting Techniques; Management Development Seminar; Job Analysis Techniques; Interviewing Techniques; Advance Interviewing Techniques.

Knowledge of employment laws and EEO compliance; some Six Sigma training, SQL, HRIS: Peoplesoft; PC & Microsoft Windows, Word, Excel, Powerpoint, Access, Novar Billing Systems, knowledgeable in Kronos Timekeeping system 

PROFESSIONAL EXPERIENCE

Department of Children & Families Economic Self Sufficiency Supervisor    Present

Under the guidance of the HR Manager, work within agency organization and state/government Human Resources to implement the agency initiatives in recruiting and selecting, training, benefits and employee relations.

  • Develop and implement training programs for new hire orientation, train employees on leadership/management/performance/legal topics.
  • erve as an advocate for the employees and advise them on benefits, performance and other issues to assist them with their employment.
  • Assist with staffing and hiring administration activities including drug screening, references, offer letters, etc.
  • Train, educate and disseminate information on Human Resources policies, programs, practices and procedures.
  • Knowledge of state and federal program regulations with continuous training. The work of an Eligibility Worker is highly regulation driven with ongoing reliance on regulations.
  • Instructing clients in the completion of various forms and reviewing applications for completeness and consistency.
  • Determining program eligibility in accordance with current regulations using the computerbased eligibility system.
  • Researching questionable information provided by an applicant until satisfactory explanations regarding eligibility status is confirmed. Scanning the images of client documents into a database system for viewing and storing purposes for future usages in various platforms. Planning and tracking documents of application, contracts and legal images of clients/families.
  • Reporting cases where fraud is suspected.
  • Advising clients of deadlines, timeframes, and necessary actions to be taken.
  • Working with clients who often do not take the necessary actions within the required timeframe.
  • Planning and organizing a large caseload, ensuring that accuracy levels are maintained and that cases are processed within the specified timeframes set by federal and state regulations.
  • Computing and authorizing grant amounts based on financial and family status. Reviewing and explaining to clients’ public assistance amounts and authorizing payment of monthly benefits.
  •  

    Dept of Health/Disability Determination  Disability Examiner  

  • Reviews case files at various points in the development and adjudicative process to ensure that all actions taken are appropriate and adhere to the rules of Process Unification and are compliant with Social Security law and regulations.
  • Assures compliance with timeliness targets through assessment of the claims examiner’s development techniques by reviewing cases at specified ages.
  • Reviews and analyzes case data for the purpose of evaluating each claim by establishing criteria regarding requirements and program goals and expectations for the purpose of improving performance.
  • Monitoring reports on the expenditure of funds used to purchase medical evidence.
  • Analyzes internal processes and plans to improve operations.
  • Administers, interprets, and explains policies, rules, regulations and laws.
  • Ensuring that operations and increase productivity are viewed regarding cases that are assigned are completed.
  • Consult with supervisors/staff and others in government, business, and private organizations to discuss issues, coordinate, and resolve problems.
  • Evaluates findings of investigations, surveys, and studies to formulate policies and techniques and recommend or determine improvements for staffing, programs, or business services.
  • Reviews and analyzes legislation, laws, and public policy and recommends or determines changes to promote and support interests of general population, as well as special groups.
  • Prepares, reviews, and submits reports concerning activities, expenses, budget, government statutes and rulings, and other items affecting program services.
  • Provides expert testimony when called upon.
  •  

    Department of Children & Families Economic Self Sufficiency Supervisor   

    Under the guidance of the HR Manager, work within agency organization and state/government Human Resources to implement the agency initiatives in recruiting and selecting, training, benefits and employee relations.

  • Develop and implement training programs for new hire orientation, train employees on leadership/management/performance/legal topics.
  • erve as an advocate for the employees and advise them on benefits, performance and other issues to assist them with their employment.
  • Assist with staffing and hiring administration activities including drug screening, references, offer letters, etc.
  • Train, educate and disseminate information on Human Resources policies, programs, practices and procedures.
  • Knowledge of state and federal program regulations with continuous training. The work of an Eligibility Worker is highly regulation driven with ongoing reliance on regulations.
  • Instructing clients in the completion of various forms and reviewing applications for completeness and consistency.
  • Determining program eligibility in accordance with current regulations using the computerbased eligibility system.
  • Researching questionable information provided by an applicant until satisfactory explanations regarding eligibility status is confirmed. Scanning the images of client documents into a database system for viewing and storing purposes for future usages in various platforms. Planning and tracking documents of application, contracts and legal images of clients/families.
  • Reporting cases where fraud is suspected.
  • Advising clients of deadlines, timeframes, and necessary actions to be taken.
  • Working with clients who often do not take the necessary actions within the required timeframe.
  • Planning and organizing a large caseload, ensuring that accuracy levels are maintained and that cases are processed within the specified timeframes set by federal and state regulations.
  • Computing and authorizing grant amounts based on financial and family status. Reviewing and explaining to clients’ public assistance amounts and authorizing payment of monthly benefits.
  • Staying abreast of uptodate changes in rules, laws, procedures, etc. that affect processing timeliness.
  •  
     

    Department of Children & Families Economic Self Sufficiency Specialist  

    Interviewing applicants to obtain and verify information needed to determine eligibility for Food Stamps, Medicaid and Temporary Cash Assistance. 

  • Knowledge of state and federal program regulations with continuous training. The work of an Eligibility Worker is highly regulation driven with ongoing reliance on regulations.
  • Instructing clients in the completion of various forms and reviewing applications for completeness and consistency.
  • Determining program eligibility in accordance with current regulations using the computerbased eligibility system.
  • Researching questionable information provided by an applicant until satisfactory explanations regarding eligibility status is confirmed.
  • Reporting cases where fraud is suspected.
  • Advising clients of deadlines, timeframes, and necessary actions to be taken.
  • Working with clients who often do not take the necessary actions within the required timeframe.
  • Establishing and maintaining multiple case files through regular updating and review. Documenting all communications and contacts with clients.
  • Planning and organizing a large caseload, ensuring that accuracy levels are maintained and that cases are processed within the specified timeframes set by federal and state regulations.
  • Computing and authorizing grant amounts based on financial and family status. Reviewing and explaining to clients’ public assistance amounts and authorizing payment of monthly benefits.
  • Staying abreast of uptodate changes in rules, laws, procedures, etc. that affect processing timeliness.
  •  

    Career Professional Services  HR Generalist   

  • Deliver training for the employees. Responsible for daytoday employee relation issues including, conducting investigations, involving appropriate authorities or personnel, providing coaching and recommendations as needed to employees.
  • Identify, interview, evaluate candidates for employment opportunities.
  • Maintain all confidential personnel files and records.
  • Provide performance review documentation to employees and new managers as well as provide assistance when needed.
  • Assisted with administering benefit programs/payroll/
  • Counsel and coach staff members on job related, personal and corrective action matters.
  • Maintain HR evaluative metrics. Designing and implementing new processes and making recommendations to effectively resolve problems or issues by using judgment that is consistent with standards, practices, policies, procedures, regulation or government law.
  • Current on laws and trends in all Human Resources related fields.
  • Analyze and prepare reports as requested/required.
  • Ensuring compliance with the FMLA both at a state and federal level
  • Prepare and monitor annual Affirmative Action Plans and EEO as well as all other regulatory reports.
  • Facilitate New Employee Orientation for new staff members.
  • Review and update Employee Handbook.
  • Audit all HR/Billing Account related invoices for accuracy.
  • Identify and recommend new policies and procedures to support the company’s initiatives.
  • Communicate with outside vendors relating to compensation, benefits, etc.
  • Motivating, developing, and directing people as they work. Identifying the best people for the job.
  • Prepare instructional methods and training techniques including curriculum design principles, learning theory, group and individual teaching techniques, individual development plans and test design principles
  •  

    Comcast     TrafficBilling Service Mgr.          

    Recruited to plan and direct the startup of a multizone area, highvolume, highefficiently advertising operation. Challenged to manage all preplanning activities e.g., operations, equipment, staff recruitment, training, and customer service functions challenged to hire and train staff in key positions vacated shortly after merger.

  • Created policies, procedures, standards, and performance goals.
  • Managed monthly and yearly sales projections; monthend/year end close and financial statement reporting; controlling costs, including productline variance percentage. Assisted operational management to resolve variances. Analyzing and reengineering business processes regarding sales.
  • Prepared reports, compiled financial data, prepared/tracked budgets and expenditures against specific accounts and reconciles accounts.
  • Supervising a staff of consisting of Senior Traffic Coordinators, AR/AP Specialist, Inventory Specialist, Traffic Assistant/Auditors, with minimum discrepancies and exceptional customer service for internal and external clients.
  • Trained both permanent, contract, and temporary staff in qualitybased service; wrote performance reviews and crosstrained staff to ensure efficient operation under all circumstances.
  • Oversaw all scheduling, terminations, and miscellaneous personnel issues.
  • Participating in the business case development and prioritization of technology and/or business process driven projects. 
  • Consistently achieved projected profit objectives.
  • Oversaw internal and external audit process and provided all necessary worksheets/data to ensure SOX compliance were within the guidelines.
  • Highly trained in bookkeeping, accounts receivable, accounts payable, billing, payroll accounting, accounting clerical, or cost accounting and document processing.
  • Developed subordinates through mentoring, trainin

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