Administered the scheduling and communication of activities related to performance feedback, counseling and
career development. Conducted preliminary background checks, which included Social Security, driver license,
and criminal history reports.
. Performed review & processing of Everify, I Documentation, mass production reports and ad hoc
. Utilized Taleo & PeopleSoft to provide support and complete administrative functions within HR
. Assisted in bringing the company into compliance regarding Certification Bonuses.
. Kept records of hired employee characteristics for governmental reporting purposes.
HR Administrative Support Contractor | RANDSTAD STAFFING
Las Colinas, TX,
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Prepared casework and administrative records for position management and classification support. Scheduled
meetings or conferences, answered phones, made copies, managed files and electronic communications,
organized maintenance on office equipment and created documents and presentations.
. Played a key role in reducing redundancy, improving accuracy, efficiency and achieving organizational
. Maintained employee records and files utilizing imaging process.
. Managed data entry and supported document control.
. Provided support for Citigroup HR Employee Services.
Human Resource Coordinator | TOUCHSTONE WIRELESS LP.
Ft. Worth, TX,
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Teamed with department managers to ensure optimal staffing levels and coached managers on how to conduct
termination conversations with employees. Recruited/interviewed applicants, conducted new hire orientation,
maintained payroll records, and fielded employee questions on benefits and payroll.
. Performed employee relations functions and worked proactively with managers and supervisors to develop
strategies for the resolution of human resource problems such as inappropriate employee behavior and
special performance issues, etc
. Provided management with uptodate information on candidate availability, processes and procedures, and
timeline for employee recruitment or promotion. Ê
. Administered management of Health and Retirement Benefits program.
. Assisted in dispute resolution / mediation procedures to effectively address the employment concern or
Technical Support Associate | CABLEVISION SYSTEMS
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Provided technical support and troubleshooting to customers for a software or hardware product. Promptly
responding and replying to telephone calls, analyzing problems using automated diagnostic programs and
resolving recurrent difficulties.
. Problemsolved issues with PC clients, server hardware/software and online products.
. Assisted users with policies and procedures for setting up new accounts, network presentations and voice
. Utilized the Remedy trouble ticket program.