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<pre>Array ( [var] => cut_url ) </pre> Resume for Cem A. for Manager / Supervisor / Team Leader / Government & Civic in Dubai, United Arab Emirates. Search More Resumes for Manager / Supervisor / Team Leader on #58G2B9UDQ

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Resume for Cem A. for Manager / Supervisor / Team Leader / Government & Civic in Dubai, United Arab Emirates

Occupation: Manager / Supervisor / Team Leader Industry: Government & Civic
Country: United Arab Emirates City: Dubai
State: Dubai ZIP: 1636

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I am a Regional IT Manager with over years of experience and extensive subject matter expertise in IT Services Management and ITIL methods and processes, strategic technology infrastructure planning, and developing cost effective solutions to meet business requirements.

Currently I am working as Regional IT Manager for British Council based in Dubai where my role includes

  • IT Service Management ITSM based on ITIL best practices
  • ITIL Service Support areas of Incident, Problem, Change Management and Service Desk
  • ITIL Service Delivery areas of Service Level, Availability, Capacity, and IT Service Continuity Management
  • Business Impact Assessment and Business Resumption/Disaster Recovery
  • Account Manager/Business Relationship Manager for the countries in Middle East Near East and Africa Regions for ensuring
  • Global IS products / services and service levels meet the regional business requirements
  • Global IS services are delivered in line with policies and up to the standards
  • New products and services are developed / procured based on regional business strategies
  • A onestop interface for all Global IS related requests
  • I am experienced in IT Governance, project lifecycle including business case development and project closure, have extensive technical knowledge and experience within the Microsoft infrastructure including design, implementation and networking:

  • Managed medium to large scale IT infrastructure projects including system migration, integration and upgrade across different platforms and topologies, server virtualisation, data security and encryption, VOIP, premises projects, and management of a specialist team for the automation of Thermal Power Plants and Electricity Distribution System using SAP and Oracle
  • Developed Strategic IS Plans for offices in Middle East, Near East and Africa regions
  • Served as Technical Consultant in conjunction with client account management teams providing advice on new technologies and guidance on product integration
  • Experienced in developing business continuity plans
  • Experienced in daytoday management, preventive maintenance and backup/restore procedures of Microsoft Windows Server, Microsoft Exchange Server, Microsoft SQL Server, Microsoft SMS Server and Microsoft Share Point Server
  • Developed a recognised centre of excellence in technical support on SharePoint, VOIP and EndPoint Security
  • I am a member of a team that provides nd and rd level technical support including direct system administration, change management, incident management, problem management, release management, database administration, providing consultancy on IT strategy, IT Governance, IT Project Management, IT Security, conducting IT audits at + offices with + internal customers in Middle East Near East and Africa regions, and managing global services such as Share Point, BCTN and McAfee End Point security for British Council:

  • Recruited, trained, lead and motivated personnel with diverse skills and from different functions and cultures
  • Prepared and managed a yearly IT Budget of USD +,,
  • Designed, implemented and managed a global security system for British Council
  • Managed the IT Partners and outsourced service providers on behalf of Corporate IT and local senior management including service quality, SLA and problem management
  • Prepared technical and end user documentation for the global products such as MOSS , BCTN, End Point Security
  • Acted as the Business Relationship Manager representing Global IS and providing a onestopshop for al its services and products including communicating internally on scheduled downtimes, projects, upgrades, and other IT operational events
  • Provided leadership and motivated IT operations team in the regional hub and local IT staff in the region
  • Hire, evaluate, mentor, train and work to improve professional and support staff responsible for ongoing support via technology services and solutions
  • Analyse existing systems and architecture and develop or recommend modifications to improve performance and reliability
  • Led workshops to investigate into major technical problems, and used problemsolving techniques to establish root cause. Recommended and implemented process improvements
  • Facilitated teams investigating and analysing the causes of technical problems. Identified and implemented corrective measures
  • Review and communicate Key Performance Index of all IT employees/Functions to Group senior management.
  • Provided nd and rd level technical support to offices in Middle East Near East and Africa regions including direct system administration, change management, incident management, problem management, release management and database administration tasks on various hardware and software configurations
  • Managed rd party IT contracts signed by local offices in the region
  • I am clientfacing with excellent interpersonal and communication skills and a dedicated team player with a desire to seek out new challenges.


    Cem A. Email:    Mobile: +


    A distinguished IT Professional with technical expertise in diverse range of technologies within multiple industry settings. Holder of Prince, CISSP, CISA, ITIL Foundation, and CGEIT certifications with years of rich and extensive experience in IT Security, Infrastructure management including IT Support, IT Governance, IT Service Management, IT Project planning and management, networking, system administration:

  • Currently associated with British Council’s Global Information Services GIS as Regional IT Consultant Middle East & Africa located in Dubai.
  • Comprehensive understanding of networking concepts pertaining to LAN, WAN, security, IT communication, WAN protocols, VoIP, Networking devices administration and maintenance in multiplatform environments.
  • Rich corporate exposure in Network & System Administration, networking technology & system integration.
  • Experienced in Microsoft product portfolio including Windows Server and Client Operating Systems, SQL, SMS, SharePoint
  • A keen planner, strategist & implementer with experience in managing large projects involving setting up complete IT infrastructure which included server set up, networking set up, IP Telephony, central computer room, backup strategy, DR / failover provisions.
  • Motivated by internal standards of performance to deliver quality results. An effective leader with strong interpersonal, leadership and analytical skills.
  • An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management and significant experience working with steering committees and other project managers.

    Key Achievements

  • Managed successful large scale system migration and upgrade projects
  • Developed Strategic IS Plans for Middle East, Near East and Africa regions and local offices
  • Managed annual savings of GBP Million by restructuring regional and local IT Support organization in MED NENA and Africa regions
  • Reduced Carbon Footprint in MED NENA and Africa regions up to % by server virtualization
  • Designed and implemented a global collaboration platform for British Council by deploying SharePoint Server
  • Recently involved in the rollout of ServiceNow at British Council
  • Career Progression

    Job Title Organisation  Dates

    Regional IT Manager British Council, Regional IT Hub UAE June – Present

  • Deliver IT Services Management based on ITIL best practices that focus on the people, process, technology and information perspectives including all aspects of ITSM best practices and methods from analysis, through architecture and design, to planning, implementation, and support.
  • Business Relationship Manager for MED NENA and Africa regions managing outsourced services and contracts
  • Provide high level technical support and IT consultancy to + offices in Middle East and Africa regions
  • Develop business continuity and disaster recovery plans for offices in the Middle East and Africa regions
  • Conduct regular IT Audits in the Middle East and Africa regions
  • Implementation Team Manager for the
  • Global Technical Infrastructure rollout
  • Server Virtualisation project
  • IT Project Manager for the British Council premises projects in
  • Tripoli – Libya
  • Manama – Bahrain
  • Addis Ababa – Ethiopia
  • Algiers – Algeria
  • Baghdad – Iraq
  • Dubai / Abu Dhabi – UAE
  • Technical Lead Manager and Service Introduction Manager
  • Microsoft Share Point and MOSS
  • McAfee Endpoint Encryption
  • Network Associates Epo Server v.
  • Enterprise Data Security project
  • Line Management of IT Managers in the Middle East and Africa regions
  • Restructured the regional and local IT Support in Middle East and Africa regions
  • Job Title Organisation  Dates

    Country IT Manager British Council Turkey October – June

  • Managed a network of servers and workstations
  • Governed IT service management and developed strategic goals to ensure alignment of services and support initiatives with the business
  • Developed and managed an annual business plan and operating budget
  • Negotiated SLAs and OLAs and monitored service delivery
  • Accountable for the management, mentoring and career development of all IT staff
  • Job Title Organisation  Dates

    IT Manager, Energy Group Suzer, Inc Turkey September – August

  • Developed Information Technology strategy to govern the IT service management for Corporate
  • Developed and managed an annual business plan and operating budget for Corporate
  • Project Manager for
  • Corporate Systems Upgrade Project
  • Corporate Data Centre
  • ERP Project
  • Power Plant and Power Distribution System Automation
  • Floor Suzer Plaza
  • Designed and implemented Corporate IT policies, procedures and standards
  • Prepared individual business continuity and disaster recovery plans for Corporate entities
  • Managed a network of servers workstations
  • Designed the Data Centre for the Suzer Group
  • Initiated the Corporate ERP Project consolidating the legacy systems operated by individual group companies
  • Centralised IT Governance within the group companies
  • Job Title Organisation  Dates

    Systems Administrator Merck Sharp & Dohme Turkey December – September

  • Managed a network of servers, workstations and + laptops
  • Managed a CRM system handling marketing/sales information uploaded by sales reps
  • Developed and managed an annual operating budget for the IT Department
  • IT Project Manager for
  • new premises of MSD, Turkey
  • VSAT installation project
  • Systems Upgrade Project
  • Job Title Organisation  Dates

    Database Administrator Merck Sharp & Dohme Turkey March – December

  • Successful relaunch of a CRM and Call Reporting system

    Major Projects Handled

    Title: Corporate Data Security April – Till Date

    Role: Technical Support Consultant World Wide

    Scope: Following recent high profile data losses by various UK government agencies & organizations the Cabinet Office have issued a document: HMG Security Policy Framework . – this lists mandatory requirements to which the British Council are obligated to comply with regards to data security. Following analysis of the requirements and products this project will implement various components to assist us in achieving compliance.

    Responsibilities in brief:

  • Designing the data security model
  • Confirming all Security requirements are met
  • Integrating Data Loss Protection to the existing System
  • Installing and configuring DLP server
  • Managing the pilot implementation
  • Title: Global Service Rationalization Sep – March

    Role: Project Implementation Manager Middle East and Near East and Africa

    Scope: This efficiency project is working to reduce the number of servers required in BC offices using vi

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