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<pre>Array ( [var] => cut_url ) </pre> Resume for yasmine E. for HR / Recruiter in Cairo, Egypt. Search More Resumes for HR / Recruiter on Resumark.com #4WKH8SDU8
 

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Resume for yasmine E. for HR / Recruiter in Cairo, Egypt




Occupation: HR / Recruiter Industry:
Country: Egypt City: Cairo
State: Al Qahirah ZIP: 00000



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Yasmine Hamdy Abd El Fatah
khedr El Toni street
Cairo, Egypt
Email:yasmin.E. @hotmail.com
|OBJECTIVE |
| | |
| |Seeking a challenging position in a reputable company where my academic background |
| |and interpersonal skills are well developed and utilized. |
|EDUCATION |
| | |
| | Ain Shams University |
| |Cairo, Egypt |
| |B.S. in Arst, Tour Guidence, English Department. |
| | |
|SKILLS |
| | |
| |Technical skill: |
| |Fluent English . |
| |Strong verbal communication skills |
| |Demonstrates a positive, enthusiastic, friendly attitude |
| |Proficiently in using MS Office application |
| |Leadership and coashing skills |
| |Very high team spirit, highly motivated and able to fulfill the duties and |
| |responsibities assigned |
| |Language Skills: |
| |Native language: Arabic. |
| |Very good command of both written and spoken English. |
| |Good command of both written and spoken French |
|EXPERIENCE |
| | |
| |Jan Apr Basic Business Skills Acquisition BBSA |
| |Cairo, Egypt |
| |Sponsored by the Future Generation Foundation FGF |
| |Training |
| |Developed Language and Computer skills. |
| |Enhanced Presentation & Project Development skills. |
| |Acquired basic business skills including: marketing, sales, banking, accounting, |
| |business correspondence and report writing. |
| |Take the Partical Human Resources DiplomaPHRD from Human Capital Capablity |
| |AcademyHCCA accoporate with future generation foundationFGF. |
| |Attending Human Rescourses course in the American University in Cairo.AUC |
| | |
| |July August American Express Travel |
| |Cairo, Egypt |
| | |
| |Customer Operator. |
| |Put in the Data in the Books |
| |Recieved the clients checks. |
| |Print clients financial statements. |
| | |
| | |
| | |
| | |
| |July /Semptember "EALB" Egyptian Arab Land Bank. |
| |Cairo, Egypt |
| | |
| | |
| |Customer service |
| |Explain to the client the nature of the work. |
| |Try to solve any miss understanding. |
| | |
| | |
| |December / September Ecco – Hello mobile project UK |
| |Cairo, Egypt |
| |Junior telesales executive |
| | |
| | |
| | |
| | |
| |September till April Vodafone UK account |
| | |
| |Customer service |
| |Job title International Account Advisor |
| | |
| |Department: Vodafone International Services |
| | |
| |Sub Department: service operation, UK operation |
| |Cairo, Egypt |
| | |
| |Act as a frontline interface with customers of Vodafone companies worldwide. Role |
| |involves responding to customers over the phone and resolving their inquiries. The |
| |main purpose is to facilitate and provide a Vodafone global customer service |
| |standard |
| | |
| |Personal skills: |
| | customer service oriented |
| | discipline and strict compliance with policies and procedures |
| | ability to learn, seek knowledge and self development |
| | Effectively supervise, coach and support agents and new comers: |
| |Am one of the team members for nesting support that support the new comers to |
| |Vodafone to let them know who to serve the customer over the phone and to handle |
| |the querries that need support. |
| | |
| |Also took the briefing task to train and brief my team members with the latest |
| |updates with the our service. |
| | |
| |Always achieve my KPIs: AHT Average Handeling Time and the ATT Average Talk |
| |Time,CRI cutomer resolution indicator ACW After call work CViews survey that|
| |sent to the customer after the call to evaluate our service to them and if we sort |
| |out there issues or not.NPSNet Promter score. |
| | |
| | |
| | |
| | |
| | |
| | |
| | |
| | April till now |
| | |
| |Exhibition Sales Manager

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