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<pre>Array ( [var] => cut_url ) </pre> Resume for SHAZIA R. for HR / Recruiter in Doha Qatar, Qatar. Search More Resumes for HR / Recruiter on Resumark.com #8LW3J1RAI
 

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Resume for SHAZIA R. for HR / Recruiter in Doha Qatar, Qatar




Occupation: HR / Recruiter Industry:
Country: Qatar City: Doha Qatar
State: Ad Dawhah ZIP: 0974



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Shazia R. 

C/O Mohammed R. Khan

NAEM, External Network Maintenance

Networks Qtel

TEC, First Floor, Old Training Centre Building

P.O. Box , Doha, Qatar

Phone: + / + / +

Email:  
 
 

  • OBJECTIVE
  • Seeking a Professional Career with a progressive future oriented organization and have a keen interest to move a head in the highly challenging and professional field. 

  • PROFESSIONAL EXPERIENCE   
  •  

        

    PMCL ZONG. Islamabad.      November, To date  

    Currently, I am working as a Senior System & Processes Officer  

    In System & Processes I got the opportunity to work on various dynamic projects; some of them are mentioned below 

  • SIM Activation Helpline Complete End to End Process
  • Processes & System Requirements related to Postpaid Relaunch
  • Corporate Sale Processes
  • Coordinated with various departments regarding Updates, Issues, and Services and provided Standard Operating procedure to all the shareholders and stakeholders in the company.
  • ReEngineered different ongoing processes.
  • Raised System requirements to IT department accordingly to business need and Continuous critical System analysis.
  • Training the employees with reference to the updates and critical new system developments with evolving business needs
  •  
     

        

    PMCL MOBILINK. Islamabad.      April, – November,  

    I joined Mobilink as a Customer Service Representative CSR then I got promoted as a Team Coordinator then as an Acting Team Leader. Then in February, I got promoted as a Quality Assurance Supervisor. 

    Quality Assurance Supervisor: Joined Islamabad Call Center Quality Assurance department from February till the time as Quality Assurance Supervisor and monitored the micro quality of the CSRs which counts towards the Monthly ABU reports. Evaluated and couched the teams in weaker areas of CSRs, sent Quality daily updates to the floor, conducted quizzes. Trained the employees with reference to the evaluation report and customer satisfaction surveys’.  

  • Also, worked as a Team Coordinator & Acting Team Leader then got promoted as a Quality Assurance Supervisor Mobilink Gsm Call Centre, I/, Islamabad
  • Continuously got Second position; thrice in the ABU of Mobilink Call Center as a CSR
  •  

    Automated Software’s Used in Mobilink:

    Agent, Mobix, CNC Link, e Point software, Vadd, Activity router, ISms, IEmail, Coverage Info, Microsoft Outlook Express, Chriss, Nice Analyzer, Cognos, QCM. 
     

     

    PMCL UFONE. Islamabad.

    October, – April,  

  • Customer Service Executive Possible  Churn Department:
  •       UFONE Call Center, I/, Islamabad 

  • In Possible Churn our major responsibility was to retain the customers who are not using their connection because of any reason specially: Churn, Blocked because of Exceed limit, unpaid bills, voluntarily blocked, low usage or sale return cases etc.
  • In possible churn also worked on different projects of telemarketing for promoting ufone packages and bring more revenue to the company in the form of more loyal customers.
  • Also, worked on Ufone service first project where postPaid customers were attracted via service first discount cards.
  • Also, worked on the project of welcome calls to our new postpaid customers and guided them about various other revenue generating products and services of Ufone.
  •  

    Automated Software’s Used in Ufone:

    Cares, Info Browser, Churn Software, WCMS, SingleView, Cares, Info Browser, Churn Software, WCMS, Single View, Microsoft Outlook Express 
     

    Cyber House:

  • January, August, , Administration + Customer Services TSR, Cyber House, Rawalpindi
  •  

          Description of Duties:

  • To give technical assistance to the users and update them regarding new company policies and procedure according to their queries. Manage the daily routine office work.
  • To manage all the office along with the files related to different day to day activities and used to manage them in series in a proper way.
  • Settings meetings of C.E.O with the concern authorities on different issue regarding different matters
  • To prepare an automated document regarding different day to day official letters and instructions regarding different office work agreements or announcements beneficial for the benefit of the company. To fill and maintain record of official paper work.
  • To be responsible for connecting the incoming and outgoing calls to their respective staff.
  • Receive official guests and direct them to the concerned staff members on priority basis.
  • Providing support to the office staff.
  • Keeping track and maintaining the costumer’s database.
  •  

    New Siddeeq Public School   

  • March,November,, Administrator / Class Teacher,  New Siddeeq Public School    Rawalpindi
  •  

          Description:

  • To educate the students regarding their syllabus and ethics of life that how to be a good citizen and a good human being.
  • To coordinate with the course coordinators in coordinating meetings and different course planners.
  • To manage different office related files and different daily routine files in a systematic way.
  • To have a check on the whole educational system and to suggest different suggestions regarding up gradation of educational system.
  •  
     
  • AWARDS RECEIVED
  • Excellence Award For Event Management in ZONG for the month of February,
  • ZONGER of the Month Award for the month of December,
  • Q. A Supervisor for the Month of September,
  • Q. A Supervisor for the Month of November,
  • CS Guru Award,
  • Employee of the Year Award, and won Century award for
  • Special Achievement Award, October Best Initiative.
  • Got Second Position thrice in the Mobilink Call Center,
  • In st  July, – th July , ABU Report of Call Center
  • In st August, – th August, ABU Report of Call Center
  • In st September, – th September, ABU Report of Call Center
  • th Worldwide Annual, Senior UN Information Test Certificate, , Pakistan Education Center, Doha Qatar
  •  
  • th Arab Regional, Senior General Knowledge Test Certificate, , Pakistan Education Center, Doha Qatar
  •  
  • th Arab Regional, Senior General Knowledge Test Certificate, , Pakistan Education Center, Doha Qatar
  •  
     
  • EDUCATION
  • MS HRM Muhammad Ali Jinnah University
  • Dec,                                 Blue Area, Islamabad 

  • BIT Honors Bachelors in information and Technology,
  • Autumn, – spring, , Allama Iqbal Open University, Rawalpindi 

  • Higher Secondary School Certificate PreMedical
  • , Pakistan Education Center, Doha, Qatar 

  • Secondary School Certificate Science                 
  • , Pakistan Education Center, Doha, Qatar  

  • EXTRA QUALIFICATION
  • Training on “Effective Business Communication”
  •    th – th August,     Islamabad Contact Center, North 

  • Training on “Mastering and Assuring Quality”
  • th th April,     Islamabad Contact Center, North 

  • KNOWLEDGE OF LANGUAGES
  •       English, Urdu, Kashmiri Mother Language 

  • PERSONAL INFORMATION
  • Date of Birth:  July st, DohaQatar
  • NIC Number:  
  • Father Name:                Muhammad R. Khan Head Of Section, QTel
  • Gender:  Female
  • Marital Status:  Single
  •  
     
  • REFERENCE               AVAILABLE ON REQUEST

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