March ' – present
o Entered an HR department of one, and
grew quickly, receiving a $
Excellence Award within months.
o Administering benefit plans, renewal,
and annual enrollment.
o Managing HRIS including transitioning
from ADP HRB to selfbuilt MS Access
database, then to online benefits
o Handling agentlevel employee
relations cases. Developing employee
o Primary contact for FMLA, ADA,
Disability insurance, & workers’ comp.
o Created/implemented communications
initiatives via mail/email/LCDs/paper.
o Maintain policy and employment law
compliance; sent to MN Employment Law
Institute three years in a row. Completed
major revision of employee handbook.
o Updated termination documentation,
reducing risk and increasing success of
o Updated the electronic filing system for
HR, greatly increasing efficiency.
o Recruiting responsibility for person
English/Spanish call center. Used
analytics to choose between sourcing
options. Developed referral program.