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accomplished Administrative Manager with more than years leading
office initiatives. Energetic selfstarter possessing excellent analytical,
organizational and problemsolving skills. Exceptional interpersonal
and timemanagement skills; extremely effective in managing costs, hiring,
HR administration, training and retention and streamlining procedures.
Highly regarded leadership skills and ability to create an efficient
and productive environment.
Excellence: Interact effectively with clients, management, and
support staff and manage sensitive issues with tact.
DetailOriented: Manage multiple priorities and projects for
the office and develop new internal procedures when necessary.
MS Office Suite Word, Excel, QuickBooks, Lotus, PeopleSoft, graphics
Ricoh Americas Corporation:
Office Leadership: Interviewed,
hired, trained, and mentored large, person administrative team to
support a technical and sales staff of over . Created training and
procedures to drive productivity and reduce paperwork errors.
Key Performance Indicators:
Led office administrative staff to meet and exceed Key Performance Indicators
KPI’s outlined by corporate management. Led improvement of office
ranking by % during first year of tenure.
Slashed operating costs in branch by approximately % during tenure:
reviewed, analyzed, and renegotiated all vendor contracts.
Office Paperwork Reduction:
Established new procedures for streamlining paperwork requirements and
to increase efficiency. Continually identified techniques and strategies
for further improvement in organization and efficiency.
Office Remodeling and Facilities:
Planned office remodeling for K sq ft space: planned space, purchased
furniture, coordinated with IT, oversaw changes to phone system. Interviewed,
hired, and managed contractor.
THE WIZ GROUP, Bellevue, WA Jan Jun
Human Resource Consultant
Benefit Plan, Compensation Plan, and HR policies and procedures.
Plan to determine whether compensation was competitive and implemented
firstever standardized disciplinary procedures that insulated company
from legal risk and ensured consistent and fair discipline processes.
RICOH AMERICAS CORPORATION, Bellevue,
Managed and supervised
up to a person administrative staff to support an office of approximately
employees, including Sales Representatives, Managers and approximately
Technical staff. Collaborated with Corporate Staff, Sales Staff and
Sales Management to support their efforts.
Provided input and
assisted in establishing annual branch administrative operating budget
and closely monitored expenditures in order to remain within budget
Trained sales staff
and sales managers in new and correct processes to ensure timely deliveries
clarified if necessary all new corporate policies and procedures to
all employees; acted as Subject Matter Expert SME regarding corporate
policies and procedures.
Updated HRIS PeopleSoft
as needed; maintained administrative payroll files locally.
checks on prospective employees utilizing outside sources. Performed
reference checks on candidates.
Conducted and submitted
all merit performance appraisals to corporate for approval.
of offices; planned and directed merger of offices.
CONTINENTAL CARPET CARE, INC., Bellevue,
Operations Manager /
Human Resources Administrator
operations for startup company, including Human Resources interviewing,
hiring, training, mentoring, evaluating and terminating.
Grew business from
one service vehicle to eight service vehicles; increased revenue by
approximately % each year. Trained new staff in customer service,
policies and procedures.
Acted as primary
contact between customer and technical team and monitored customer service.
Organized and prioritized
work flow in a dynamic office environment; set up all procedural systems,
office accounting practices and inventory requirements.
managed employee benefits, including health insurance, personal time,
and vacation benefit, acted as liaison for K Plan, and reviewed Health
Insurance Plans annually.
technicians and administrative staff; conducted performance evaluations
for staff; issued biweekly payroll.
Developed new hire
orientation procedures and created and maintained Employee Handbook.
EDUCATION AND CERTIFICATIONS
CALIFORNIA STATE UNIVERSITY,
Bachelor of Arts in Anthropology
Human Resources Management,