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LEE W. E.
“Providing HR Innovation
Accomplished human resources
innovator with over years experience providing excellent customer
service by overseeing the design, development and leadership of comprehensive
human resources functions. Proven ability to recruit, engage, and develop
management and staff teams. Recognized as a successful strategic business
partner, decision maker, and problem solver. Able to interact effectively
with personnel at all levels and resolve employee issues.
AREAS OF EXPERTISE
HR Team Management
Talent Acquisition & Retention
Executive Coaching & Counseling
Training & Facilitation
APAC Customer Services, Inc.
Implemented an “open house”
recruitment strategy which recruited, hired and trained associates
per week at seven sites worldwide, for four consecutive months, to meet
client requirements, while reducing attrition by %.
WASTE MANAGEMENT, Inc.,
Decreased turnover in the
first year by % through implementation of effective retention strategies
and succession planning program % overall.
Increased total employee count
by % utilizing best practices for recruiting/hiring procedures.
Recognized with “Leading
the Way” Excellence Award for implementation of the Gallup Q employee
engagement initiative and creation of the SIT succession plan.
ACCOR North America
Reduced payroll costs by $.M
through creation and execution of national “Manager on Duty” program.
Implemented new staffing profile
allowing for a % increase in property manager hires while lowering
existing turnover rate by %.
Successfully maintained %
staffing of managers for an entire year for the first time in company
Received the “Operations
Support Person of the Year” award for entire company the first year
the program was initiated.
Global leader in manufacturing door opening
solutions, dedicated to satisfying enduser needs for security, safety
Human Resources Director
Responsible for the overall
management, administration and direction of the Human Resource function
for three manufacturing sites in three states. Develop and implement
consistent companywide programs and policies. Ensure compliance with
all state and federal laws, and provide guidance and counsel to executives,
management and employees.
LEE W. E. • Page
APAC Customer Services, Inc.,
providing high volume call center sales, marketing, and customer managed
services to large Fortune companies.
Field Human Resources Director
Directed overall design,
development and leadership of human resources operations for three regions
comprised of eight domestic and one international site. Supervised seven
HR Managers and their teams. Consulted with senior management to develop
strategies and programs to address company objectives.
Inc., Phoenix, Arizona
Fortune company providing
waste removal and recycling services to the public.
Human Resources Manager
Develop and direct human
resources initiatives and policies for national shared services call
center employing associates. Spearhead organizational development
incorporating change management, employee relations, recruiting and
process reengineering to meet corporate objectives. Strong focus
on employee development, succession planning, and employee engagement.
ACCOR North America,
Motel Division Phoenix, Arizona
The leading U.S. budget
hospitality chain in the U.S. with , employees.
Senior Director of
Field Human Resources, US/Canada
Director of Human
Regional Human Resources
Spearhead overall design,
development and leadership of human resources operations for the entire
U.S. and Canada. Direct recruitment, retention and employee relations
in support of corporate strategic objectives. Supervised eight HR managers
as well as training and development departments. Interfaced regularly
with VP’s of operations to develop and implement business strategies.
Reported to the COO.
Master of Science,
Bachelor of Arts, Sociology/Journalism/Education
University of Mississippi,
TRAINING & CERTIFICATION
||STAR Performers Toolkit
|Gallup Q Employee
||Clifton Strengthfinder Facilitator|
|Adv Cert in Employee
and Labor Relations Law
||Diversity Training Cert –Tuskegee
|Cert in Employee Benefits
||Certified Hotel Administrator CHA|
Society of Human Resource
Valley of the Sun
Human Resources Association VSHRA
Arizona Human Resources
Call Center Association AZHRCCA