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<pre>Array ( [var] => cut_url ) </pre> Resume for lydia K. for Manager / Supervisor / Team Leader / Healthcare & Social Assistance in Minneapolis, Minnesota. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #AGB3T1B7I
 

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Resume for lydia K. for Manager / Supervisor / Team Leader / Healthcare & Social Assistance in Minneapolis, Minnesota




Occupation: Manager / Supervisor / Team Leader Industry: Healthcare & Social Assistance
Country: United States City: Minneapolis
State: Minnesota ZIP: 55417



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Lydia BuhtaK. rd Ave. South Minneapolis, MN phone _______________________________________________________________________________ QUALIFICATIONS * A selfdirected and focused leader with over years managing diverse teams * Solid ability to influence change. Accomplished in training and staff development. * Goal driven in areas of financial controls, quality service and customer needs * Assumed expanded regional roles; Patient Services Expert, Safety and Sanitation Specialist, Region Trainer, and Equipment Consultant. AREAS OF EXPERTISE Budgeting and Profit & Loss Management Profit Enhancement Price Structuring and Cost Containment Team Building and Training Customer Service Inventory and Purchasing Safety and Sanitation Quality Control Dining Program Fine Dining, and A la Carte Special Event Planning Menu Development PROFESSIONAL EXPERIENCE Morrison Management Specialists DIRECTOR OF FOOD AND NUTRITION SERVICES Mercy Hospital, Coon Rapids, MN Directed operation of M managed volume, FTE&;s, census in a union environment * Achieved % sales increase with introduction of new menus and marketing program * Reduced OT % with staffing improvement and improved scheduling practices * Exceeded Employee Engagement target by % * Harnessed management strength to meet financial goals, purchasing and inventory control * Attained regulatory compliance goals, Joint Commission Survey and CMS Surveyno findings * Negotiated with financing sources successfully initiating large scale kitchen redesign REGIONAL CUSTOMER EXPERIENCE MANAGER Allina Hospitals and St. Cloud, MN Specialized in performance management and lead a "Culture of Excellence" for customer groups * Measured performance initiatives and quality of service standards with regular audits * Achieved a % increase in patient satisfaction scores within months * Increased retail satisfaction and physician customer service satisfaction scores * Facilitated staff training and conducted "Train the Trainer" customer service training. * Resolved staff dining program noncompliance resulting in increased staff evaluation scores * Accomplished % decrease in OSHA reportable incidents as Region Safety Champion * Coordinated company / client initiatives; Employee Engagement, Dining Program implementation, Menu Development, Sustainability and Healthy Option initiatives ASSOCIATE DIRECTOR FOOD & NUTRITION United Hospital and Children&;s Hospital, St Paul Lead Managers and SEIU union staff in Patient Services for patients * Reduced staff turnover by % with a dedicated Patient Service Management team * Fully implemented Patient Services Program and continually met QA performance goals * Cultivated and maintained strong nursing relationships through ongoing communications, patient visitation, Leadership Council, Unit Committees, and a Monthly Newsletter * Developed bench strength trained new management for area hospitals * Created Best Practice training materials and "user friendly" Allergy Manual ARAMARK Corporation, Regency Hospital Golden Valley, MN, Texas Terrace Care, Golden Valley, MN FOOD SERVICE DIRECTOR / SAFETY SPECIALIST / FIELD OPERATION SPECIALIST Direct management including clinical, production, retail, vending, and catering * Increased patient satisfaction scores % and maintained high scores * New Deficiency free Joint Commission survey and MDH surveys through * Mentored new Management and Dietetic Students in foodservice operations * Region Safety Specialist for LTC facilities * Field operation Midwest Region; implemented patient dining programs, menu development execution, cost containment, trained financial and patient programs, and EVS management Golden Living Beverly Inc. Minneapolis / St. Paul, Minnesota FOOD SERVICE DIRECTOR Responsible for longterm care SNF accounts; fiscal management, purchasing and staffing * Assessed patient nutritional needs; care plans /MDS and care conferences * Achieved deficiencyfree MDH surveys with initiation of HACCP and sanitation program * Created Dietary Emergency Preparedness Program and Nutrition Hydration program * Improved client and resident satisfaction with Resident Food Committee and staff involvement Alterra Healthcare Corporation, Brooklyn Park, Minnesota DINING SERVICE MANAGER / REGION TRAINER Responsible for multiunit operations; Assisted Living, Memory Care and Independent Care * Decreased unit labor costs % within first months * Implemented Dinging Services Program to statewide facilities * Coached new management in operations of new business units * Developed longterm financial and operation plans for sites EDUCATION University of Minnesota, B.S., Nutrition and Dietetics PROFESSIONAL DEVELOPMENT MEMBERSHIP: American Dietetic Association, Minnesota Dietetic Association, Twin Cities District Dietetic Association, and Dietary Managers Association COMMITTEE INVOLVEMENT Healthy Food Taskforce, St Paul Technical College Culinary Advisory Committee, Culinary Solutions, and Innovations, and various Menu Development Teams CONTINUED EDUCATION Quint Studer Leadership Training, Leadership Development Institute, Train the Trainer Seminar, Advanced Excel, Dynamic Leadership, Great Service Seminar, Effective Teams Management, Conflict Management , "Love Em or Loose Em" and "Good to Great" Seminar VOLUNTEER ACTIVITIES American Heart Association Speakers Bureau speaker, years, ACS, Store to Door TECHNICAL SKILLS Microsoft OS Access, Excel, Publisher, PowerPoint, One Note, & Outlook Medical/ Dietary Software CBoard, Computrition, Momentus, GeriMenu, SureQuest, Excellian and various company specific financial accounting, POS, scheduling and production management software.

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