[var] => content
[type] => preview
[var] => cut_url
G., RN, MS, MBA
● Project Management ● Educational Administration ● Technology
oriented Operating Executive with years of progressive experience
and expertise in leadership and problemsolving
for startup, early stage growth of organizational initiatives.
of business priorities; genuine team player committed to managing operations
and projects flawlessly while contributing to businessdevelopment
and revenueproducing activities.
communicator. Easily interface with highprofile business
customers, consultants, vendors, and staff.
and loyal management professional able to see the “big picture”
while staying on top of all details. Recognized for consistent
success in developing the systems, processes, and procedures to streamline
corporate operations, increase revenues, and enhance profit performance.
General Electric Healthcare Information
Technology / to Present
GE executive leader responsible for
facilitation and optimization of all GE healthcare products at large
academic medical center
Developed GE strategic action plan
to ensure customer's product needs are met timely and efficiently
Key leader in GE Centricity Enterprise
CEUI & .. implementation, MU software upgrade
Strategist for meeting Meaningful
Use & HIPAA
Virginia Commonwealth University
Health System, Richmond, VA to Present
academic health care organization, employees.
Director, IS Customer Service
Hired, trained, and managed a team
Customer Service staff of
Interim CIO from responsible
for all activities related to this position ie., budgeting, governance,
business processes, strategic IT initiatives, management, control, service,
risk management, enterprise infrastructure and applications.
Informal mentor to application
manager and other IT team members with the desired outcome of providing
knowledge, productive feedback, and guidance to learn relevant skills
needed to advance within the IT profession.
Designated point person
for problemsolving issues with number of organizational projects IT,
clinical, finance impacting IS. To address these problems and improve
IS governance process, developed and implemented a Project/Portfolio
Management Office PMBOK, best practice with Project Managers,
Project Coordinator, Financial Analyst resulting in increased efficiency
in the processing and evaluation of + projects. All projects
managed by the PMO to date have completed on time, within scope,
within budget, and meeting customer's specifications. PMO implementation
resulted in a strategic prioritization of clinical, IT, revenue projects
and the adoption of PMO methodology by all levels of the organization.
Designed and developed Balanced
Scorecard for all Customer Service Teams to improve employee productivity,
efficiency, and to align operational activities to organizational strategic
To improve communication
of clinical information to our partner community VCC physicians to ensure
safe and effective care provisioning for our shared VCC patient population,
assembled a work team of analysts to develop a process to provide remote
Clinical Information System view access of outpatient clinic notes,
discharge summaries, operative reports, diagnostic service reports,
medication profile, and message center. Access has been provided
to community healthcare clinics successfully.
In order to meet a new strategic
initiative, developed and introduced a new clinical information system
training program from the ground up in less than months with trainers
initial time allocation was months. Through provisioning of
new interactive webbased training modules, customers were effectively
and efficiently trained on new Cerner Enhanced View functionality
Enhanced Navigation, Messaging Center, Unified Order Entry, Advanced
Scheduling/Dose Stacking, PowerNotes, PowerPlans, and the transitioning
of all PowerChart Office application users to the PowerChart application.
The use of webbased training curriculums eliminated the cost of backfill
staffing and improved customer learning retention through the / availability
of eLearning training modules.
Spearheaded and implemented
all training requirements for the successful rollout of Cerner Millennium
Upgrade, ED FirstNet Upgrade, and the RadNet Implementation.
Supervised a team of
Service Desk Analysts, “break/fix” technical support staff in
providing technical support to customers, /, through the expert
resolution of trouble calls software, hardware, system administration
Successfully managed the
AHD online ticketing application upgrade, CA Service Desk v... to
Initiated the closure of
the Service Desk Customer Window through automation of processes, eliminating
customer visits and hours of employee time contributing to
a cost savings of $,..
Designed, developed and
implemented new IS automation tools that resulted in error reduction
by IS staff and enhanced resource allocation capabilities.
Key sponsor in initiation,
design, development of Customer Relationship Management team, ensuring
Voice of the Customer is heard, bilateral communication between the
customer and IS occurs, and customer needs are met timely, accurately,
Administered $M in operational/capital
budgets to include forecasting, planning, accounting, and purchasing.
Successfully initiated new IS financial processes and procedures, ensuring
IS financial reporting accuracy and transparency.
IS Manager to
Hired, trained, and managed a cross
functional team of
As a turnaround agent, successfully
project managed one of the largest Cerner training implementations in
Cerner history sunsetting legacy TDS system, replaced by Cerner
Millennium Electronic Medical Record. Developed comprehensive training
program from the ground up to train employees Cerner positions
on PowerChart Office, PowerChart, Person Management, PharmNet, FirstNet.
Enhanced customer support delivery through the integration of the Help
Desk team and Break/Fix team during the implementation phase of the
project and the monitoring/execution phase of the project.
Facilitated the development
and implementation of an organization wide central repository for educational
training requirements, enhancing organizational training transparency,
reporting, and management efficiencies.
Reorganized and developed
strategic plan for the Help Desk, resulting in a more customer focused
and multifaceted team. Realignment of Help Desk staff, the implementation
of state of the art software to track calls and provide asset management,
the implementation of a call monitoring system, establishment of best
practice Help Desk metrics, the initiation and ongoing provision of
an innovative inhouse Help Desk training program have contributed to
the reduction of expenditures and predictive analysis capabilities,
moving this team from a call center to a service response center.
Developed and implemented
strategic IS communication and marketing plan for customers.
Ongoing communication and marketing plan resulted in customer preparedness
for successful IS implementations.
Resource Opportunities, Inc. Richmond,
Recruited and directed
staff in the provision of medical, psychiatric, and rehabilitative services,
resulting in improved operations, increased productivity, decreased
costs, and increased revenues and % retention among team members.
Responsible for new business
development. New service offerings resulted in increased customer satisfaction
contributing to a monthly operating margin of .%.
Children's Hospital, Richmond, VA
evaluations, coordinated treatment services, assessed treatment protocols,
provided written/verbal communication to all feeding program team members.
Assessments provided tools necessary to improve customer satisfaction
by decreasing customer wait time in the feeding program, reducing error
and process variability.
Increased client base by
% as result of patient marketing initiatives and recruitment efforts.
Columbia/HCA Hospitals, MidAtlantic
Division, Richmond, VA to
Director, Educational Services
Led training team staff
in the design, development, and delivery of all training initiatives
for MidAtlantic Division Hospitals, employees, including but
not limited to professional development training, IT training, competency
training, and the community service's educational programs.
Analyzed training team
staffing requirements resulting in a restructured, crosstrained, more
Developed and implemented
first wellness fair for HCA, MidAtlantic Division Hospital employees,
contributing to the reduction of employee absenteeism due to illness,
improvement in stress management skills, and general improvement in
Organization Dimensions, Richmond,
Senior Product Consultant
Provided consulting services,
coordinated pricing strategies, marketing plan, and sales support surrounding
executive leadership development and management skills training.
Early Employment Prior to
Henrico County Schools, Richmond, VA
Registered Nurse, School Teacher
Wellesley Public Schools, Wellesley,
Registered Nurse, School Teacher
Washington University, BarnesJewish
Hospital, St. Louis, MO
St. Louis Visiting Nurse Association,
St. Louis, MO
M.B.A., Virginia Commonwealth University,
M.S., Virginia Commonwealth
University, Richmond, VA
B.S., University of Missouri,
A.D. in Nursing, Rochester
State College, Mayo Clinic, Rochester, MN
Portfolio Management Training
Project Management Training
The Advisory Board Company,
Performance Leadership Academy to
Commonwealth of Virginia Registered
PMI, Project Management Institute
Board Member, VA HIMSS, Health Information
Management Systems Society
HDI, Help Desk Institute of America
ASTD, American Society for Training