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<pre>Array ( [var] => cut_url ) </pre> Resume for Diana Lynn G. for Medical Doctor / Healthcare Professional / Healthcare & Social Assistance in Richmond, Virginia. Search More Resumes for Medical Doctor / Healthcare Professional on #YJMR3LUNE

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Resume for Diana Lynn G. for Medical Doctor / Healthcare Professional / Healthcare & Social Assistance in Richmond, Virginia

Occupation: Medical Doctor / Healthcare Professional Industry: Healthcare & Social Assistance
Country: United States City: Richmond
State: Virginia ZIP: 23221

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Diana “Lynn” G., RN, MS, MBA

Park Avenue, Richmond, VA



Healthcare Management Executive/Operations

Administrative Management ● Project Management ● Educational Administration ● Technology Leadership 

   Proactive, results oriented Operating Executive with years of progressive experience and expertise in leadership and problemsolving for startup, early  stage growth of organizational initiatives. 

   Keen understanding of business priorities; genuine team player committed to managing operations and projects flawlessly while contributing to businessdevelopment and revenueproducing activities. 

   Crossfunctional communicator.  Easily interface with highprofile business customers, consultants, vendors, and staff. 

   Versatile, innovative, and loyal management professional able to see the “big picture” while staying on top of all details.  Recognized for consistent success in  developing the systems, processes, and procedures to streamline corporate operations, increase revenues, and enhance profit performance. 

Professional Experience 

General Electric Healthcare Information Technology   / to Present 

Site Director

GE executive leader responsible for facilitation and optimization of all GE healthcare products at large academic medical center 

Developed GE strategic action plan to ensure customer's product needs are met timely and efficiently

Key leader in GE Centricity Enterprise CEUI & .. implementation, MU software upgrade

Strategist for meeting Meaningful Use & HIPAA  

Virginia Commonwealth University Health System, Richmond, VA   to Present

      Large academic health care organization, employees.  

Director, IS Customer Service to Present

Hired, trained, and managed a team Customer Service staff of  

Interim CIO from responsible for all activities related to this position ie., budgeting, governance, business processes, strategic IT initiatives, management, control, service, risk management, enterprise infrastructure and applications.

Informal mentor to application manager and other IT team members with the desired outcome of providing knowledge, productive feedback, and guidance to learn relevant skills needed to advance within the IT profession.

  • Designated point person for problemsolving issues with number of organizational projects IT, clinical, finance impacting IS. To address these problems and improve IS governance process, developed and implemented a Project/Portfolio Management Office PMBOK, best practice with Project Managers, Project Coordinator, Financial Analyst resulting in increased efficiency in the processing and evaluation of + projects.  All projects managed by the PMO to date have completed on time, within scope, within budget, and meeting customer's specifications.  PMO implementation resulted in a strategic prioritization of clinical, IT, revenue projects and the adoption of PMO methodology by all levels of the organization.
  • Designed and developed Balanced Scorecard for all Customer Service Teams to improve employee productivity, efficiency, and to align operational activities to organizational strategic initiatives.
  • To improve communication of clinical information to our partner community VCC physicians to ensure safe and effective care provisioning for our shared VCC patient population, assembled a work team of analysts to develop a process to provide remote Clinical Information System view access of outpatient clinic notes, discharge summaries, operative reports, diagnostic service reports, medication profile, and message center.  Access has been provided to community healthcare clinics successfully.
  • In order to meet a new strategic initiative, developed and introduced a new clinical information system training program from the ground up in less than months with trainers initial time allocation was months.  Through provisioning of new interactive webbased training modules, customers were effectively and efficiently trained on new Cerner Enhanced View functionality Enhanced Navigation, Messaging Center, Unified Order Entry, Advanced Scheduling/Dose Stacking, PowerNotes, PowerPlans, and the transitioning of all PowerChart Office application users to the PowerChart application.  The use of webbased training curriculums eliminated the cost of backfill staffing and improved customer learning retention through the / availability of eLearning training modules.
  • Spearheaded and implemented all training requirements for the successful rollout of Cerner Millennium Upgrade, ED FirstNet Upgrade, and the RadNet Implementation.
  • Supervised a team of Service Desk Analysts, “break/fix” technical support staff in providing technical support to customers, /, through the expert resolution of trouble calls software, hardware, system administration and applications. 
  • Successfully managed the AHD online ticketing application upgrade, CA Service Desk v... to r..
  • Initiated the closure of the Service Desk Customer Window through automation of processes, eliminating customer visits and hours of employee time contributing to a cost savings of $,..
  • Designed, developed and implemented new IS automation tools that resulted in error reduction by IS staff and enhanced resource allocation capabilities.
  • Key sponsor in initiation, design, development of Customer Relationship Management team, ensuring Voice of the Customer is heard, bilateral communication between the customer and IS occurs, and customer needs are met timely, accurately, and efficiently.
  • Administered $M in operational/capital budgets to include forecasting, planning, accounting, and purchasing. Successfully initiated new IS financial processes and procedures, ensuring IS financial reporting accuracy and transparency.

    IS Manager to

    Hired, trained, and managed a cross functional team of  

  • As a turnaround agent, successfully project managed one of the largest Cerner training implementations in Cerner history sunsetting legacy TDS system, replaced by Cerner Millennium Electronic Medical Record. Developed comprehensive training program from the ground up to train employees Cerner positions on PowerChart Office, PowerChart, Person Management, PharmNet, FirstNet.  Enhanced customer support delivery through the integration of the Help Desk team and Break/Fix team during the implementation phase of the project and the monitoring/execution phase of the project.
  • Facilitated the development and implementation of an organization wide central repository for educational training requirements, enhancing organizational training transparency, reporting, and management efficiencies.
  • Reorganized and developed strategic plan for the Help Desk, resulting in a more customer focused and multifaceted team. Realignment of Help Desk staff, the implementation of state of the art software to track calls and provide asset management, the implementation of a call monitoring system, establishment of best practice Help Desk metrics, the initiation and ongoing provision of an innovative inhouse Help Desk training program have contributed to the reduction of expenditures and predictive analysis capabilities, moving this team from a call center to a service response center.
  • Developed and implemented strategic IS communication and marketing plan for customers.  Ongoing communication and marketing plan resulted in customer preparedness for successful IS implementations.

    Resource Opportunities, Inc. Richmond, VA      to  

    District Manager 

  • Recruited and directed staff in the provision of medical, psychiatric, and rehabilitative services, resulting in improved operations, increased productivity, decreased costs, and increased revenues and % retention among team members.
  • Responsible for new business development. New service offerings resulted in increased customer satisfaction contributing to a monthly operating margin of .%.

    Children's Hospital, Richmond, VA        to  


  • Conducted patient/family evaluations, coordinated treatment services, assessed treatment protocols, provided written/verbal communication to all feeding program team members.  Assessments provided tools necessary to improve customer satisfaction by decreasing customer wait time in the feeding program, reducing error and process variability.
  • Increased client base by % as result of patient marketing initiatives and recruitment efforts.

    Columbia/HCA Hospitals, MidAtlantic Division, Richmond, VA    to  

    Director, Educational Services  

  • Led training team staff in the design, development, and delivery of all training initiatives for MidAtlantic Division Hospitals, employees, including but not limited to professional development training, IT training, competency training, and the community service's educational programs.
  • Analyzed training team staffing requirements resulting in a restructured, crosstrained, more efficient workgroup.
  • Developed and implemented first wellness fair for HCA, MidAtlantic Division Hospital employees, contributing to the reduction of employee absenteeism due to illness, improvement in stress management skills, and general improvement in employee morale.

    Organization Dimensions, Richmond, VA       to  

    Senior Product Consultant  

  • Provided consulting services, coordinated pricing strategies, marketing plan, and sales support surrounding executive leadership development and management skills training.

    Early Employment Prior to  

    Henrico County Schools, Richmond, VA

    Registered Nurse, School Teacher      

    Wellesley Public Schools, Wellesley, MA

    Registered Nurse, School Teacher      

    Washington University, BarnesJewish Hospital, St. Louis, MO

    Registered Nurse 

    St. Louis Visiting Nurse Association, St. Louis, MO

    Registered Nurse 


    M.B.A., Virginia Commonwealth University, Richmond, VA

    M.S., Virginia Commonwealth University, Richmond, VA

    B.S., University of Missouri, Columbia, MO

    A.D. in Nursing, Rochester State College, Mayo Clinic, Rochester, MN

    ITIL Certification

    Portfolio Management Training

    Project Management Training

    The Advisory Board Company, Performance Leadership Academy to

    Six Sigma

    Conflict Resolution  


    Commonwealth of Virginia Registered Nurse

    Memberships and Professional Affiliations

    PMI, Project Management Institute

    Board Member, VA HIMSS, Health Information Management Systems Society

    HDI, Help Desk Institute of America

    ASTD, American Society for Training and Development 

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