[var] => content
[type] => preview
[var] => cut_url
Seneca Ave. Jackson, MS
Executive with a valuable blend of experience in operations and change management, as well as exceptional relationship management, organizational development, and employee engagement skills. Leverages expertise in process improvement, culture development, organizational effectiveness, and the ability to influence at all levels of the organization to strengthen operations, organizational capability, and build engaged highperforming teams. Creates and implements leadership development and needs assessment strategies, tools, and processes that drive business results. Builds immediate rapport and effective, longterm relationships with internal/external constituents. Involves executive leadership in employee engagement and helps to infuse and standardize the mission statement as a key component of the overall corporate culture.
AREAS OF EXPERTISE
Business Development Process Improvement Executive Development / Coaching Education / Training Organizational Effectiveness Employee Engagement Strategic Planning /Execution Budget / Cost Management Program / Project Management Change Management Team Effectiveness Presentation / Communication
Masters Level Health Care Mission Leadership Program, Aquinas Institute of Theology Master of Public and Private Management MPPM, BirminghamSouthern College, May Bachelor of Arts BA, English Minor: Mass Communication, Auburn University, June Certified Enneagram Workshop Leader
METHODIST SENIOR SERVICES: RIGGS MANOR RETIREMENT COMMUNITY, Raymond, MS / Present Director of Resident Services and Public Relations Promote facility as a highquality retirement community focused on safety, care, and core values, as well as physical, emotional, and intellectual needs of the residents. Cultivate relationships with residents and their families. Grew annual revenue by more than $K by increasing occupancy of independentliving facility from % to % and increasing assistedliving site occupancy from % to % within months. Assist Executive Director with operations management; ensure all nonmedical needs of residents are met. Created safety check program; addressed/resolved issues and implemented maintenance/asset tracking software. Implemented software programs to track leads, manage contacts, and provide marketing/trend data. Market facility through trade shows, marketing campaigns, and relationships with a range of referral sources. ST. VINCENT&;S HEALTH SYSTEM, Birmingham, AL / / Director of Mission Integration and Pastoral Care, / / Directed mission programs of facilities, including budget, staffing, and administrative functions; direct reports. Maximized $K operating budget; provided numerous mission/culture programs, including intensive weeklong workshops, and yearlong programs to provide executive leadership and staff with a history of the organization and ways to integrate the mission, vision, and values into daily operations. Generated a significant increase in employee engagement scores as a result of mission/culture programs. Served as Vice Chair of the Internal Review Board; worked with corporate ethicists to examine all research projects to ensure alignment with institutional and organizational mission. Key member of the Executive Team and Cochair of Hospital Ethics Committee. Strengthened morale, operations, productivity, and processes through ongoing employee engagement and proactive solicitation of input from staff members on areas for improvement. Represented health system at workshops and speaking engagements.
Community Relations Manager, / / Recruited to newly established position to manage and quantify the value of community benefit that had not previously been captured. Conducted survey to identify direct/indirect funding sources. Increased community benefit dollars reported from $ million to $ million in st year, with %% growth each subsequent year; enhanced awareness across the organization of the need to quantify community benefit. Supervised lay volunteer health promoters in local parishes. Cocreated Hispanic Outreach Program; oversaw projects, wrote grant proposals, and served as program administrator; awarded grant from Susan G. Komen Foundation to provide cancer education, screenings, and care to Hispanic women in the community; "Latina Lunch" program grew from to + participants in years. Evaluated all hospital outreach programs and activities. Supervised $K community donation budget. Acted as the hospital&;s legislative liaison. Represented the hospital to community groups and agencies. Implemented specialized software program, CBISA Community Benefit Inventory for Social Accountability; used to compile community benefit data and quantify donations related to time, facilities, and programs. Prepared and presented financial reports on health system&;s charitable activities. Developed and ran executive leadership coaching programs and workshops. ALABAMA HUMANITIES FOUNDATION AHF, Birmingham, AL / / Resource Center Coordinator/Program Officer, / / Managed inhouse programs, including the Speakers Bureau and the Resource Center. Recruited and trained Speakers Bureau selection peer review panel comprised of AHF board members, former Speakers Bureau members, humanity scholars, and users of the services in the community. Coordinated reservations of speakers and media resources. Supervised publication and distribution of promotional materials. Developed, managed, and promoted special projects, including brown bag lunch series, workshops, and grants programs; collaborated with educators, librarians, and others in communities across the state. Provided grant writing tools, materials, and technical writing assistance; brainstormed with interested groups and scholars to develop ideas for programs and training to help secure funding. Managed $, to more than $ million in grants from the State of Alabama, and the National Endowment for the Humanities NEH, as well as corporate and individual donations. Read and evaluated grants as part of Board of Directors staff advisory council. Program and Grants Assistant, / / Coordinated and promoted teacher workshops and summer institutes; distributed resource materials and managed logistics including meals and housing for scholars and participants. Assisted in maintaining the program and grant management software AREV. Prepared grant packets for grantees and board members. Partnered with the Smithsonian to bring travelling exhibits to museums in rural communities; increased attendance and revenue for small museums. SOUTHERN PROGRESS CORPORATION: MEDIA SERVICES, Birmingham, AL / / Software Trainer, / / / Customer Service Representative, / / Developed training manual and led training classes on MERLIN, the Media Services proprietary magazine fulfillment software; trained all new hires. Monitored incoming calls for quality and coached team members on issue resolution and customer service. Achieved and maintained highest productivity levels; exceeded all production standards. Addressed/resolved customer issues in inbound call center; served as day/night shift supervisor.
Board of Directors, League of Women Voters, Birmingham Alabama Chapter Team Captain, St. Vincent&;s Health System, Susan G. Komen Race for the Cure Board Member, Metropolitan Birmingham Services for the Homeless Volunteer, Magic City Harvest; managed annual "Empty Bowls" fundraiser