– . Customer Services Supervisor Mastercare Service
Demonstrating excellent customer care skills in liaising with Staff and Management,
Successfully Supervising team of office staff and Field Engineers.
Scheduling daily appointments to make the most efficient use of available time
Organising working/holiday rota’s for Office staff and Field Engineers. Interviewing/appraisals/payroll/ Audits and
Organising training for office and field staff.
Successfully resolving any complaints face to face or over the phone
Preparing regular documentation// reports and e mailing information for Head Office.
Helping other Mastercare Service Centers, whilst maintaining high Standards in Southampton Service Centre.
Organising major events, Open days, Christmas parties, and conferences. Project managing public functions
Senior Customer Service Advisor
Booking Service calls.
Optimising Engineers work load
Reporting weekly figures.
Maintaining high level of service for large contracts.
year work break starting a family
Receptionist Tiberius Sporting Club