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<pre>Array ( [var] => cut_url ) </pre> Resume for Harvey C. for Consultant / Hotel & Lodging in Scituate, Massachusetts. Search More Resumes for Consultant on Resumark.com #WSSRXBKHJ
 

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Resume for Harvey C. for Consultant / Hotel & Lodging in Scituate, Massachusetts




Occupation: Consultant Industry: Hotel & Lodging
Country: United States City: Scituate
State: Massachusetts ZIP: 02066



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Harvey C. C. 

Beach Rose Lane, Scituate, MA

Residence/Office      Mobile      Email:

__________________________________________________________________________________________ 

PROFILE

____________________________________________________________________________ 

Hospitality Consulting * Business Development * Profit Optimization *Project Management

Renovation Management * Sales Management * Operations * P&L Responsibility * Customer Service 

Industry recognition for extensive experience in the hotel sector with significant emphasis in central reservations. Proven track record of seamless project implementation. A superb communicator who consistently implements bold initiatives to effectuate positive change, efficiency and increased profitability.

A seasoned leader offering deep experience in the following disciplines 

Operational Management    Yield/Revenue Enhancement   Global/Online Distribution Systems

Strategic Marketing Planning   Staff Development/Mentoring   Database Design/Management

System and Network Custodianship  Professional Consulting Services  Online Reservations Processing

RFP Creation/Response   Business Plan Development   Budget Preparation/Forecasting 

CAREER SYNOPSIS

_____________________________________________________________________________ 

CONSULTATIVE RESOURCE

WHM LLC, Fairfield, NJ and Boca Raton FL and New York, NY     

Responsible for all assigned projects following acquisition of Prime Hospitality Corp by the Blackstone Group.

  • Successfully decommissioned Prime Reservation Services distribution center and related functions and personnel.
  • Participated in the successful conversion of the Rihga Royal Hotel to the newly formed shared technology and operational services support group SSO and the newly created Blackstone owned hotel group, Luxury Resorts LXR.
  • Successfully commenced set up of help desk environment for all LXR properties. Subsequently a new strategy was adopted following Wyndham Hotels and Resorts acquisition.
  • Successfully deployed and resolved issues during an extended period of “inoperation” renovation which transformed the Rihga Royal Hotel to the The London NYC.
  • Established relationships and processes that allowed effective and efficient oversight for deployment of all guest rooms from floor through floor of the Rihga Royal to London conversion of the property month process.
  • Assisted in all other IT aspects as needed for the successful renovation and conversion of the Rihga to London and became an effective and respected communications liaison for vendors, ownership and property management.
  •  

    VICE PRESIDENT, RESERVATIONS

    Prime Reservations Services, Fairfield, NJ        

    Responsible for oversight of self contained primary distribution center which included, voice reservations, global and online distribution systems, customer service, frequent stay program and information technology.

  • Overcame short fall of $m in a span of months by optimizing voice, global and online distribution systems.
  • Responsible for orderly decommissioning of the distribution center and related systems following acquisition of the company and all operational brands and assets by the Blackstone Group.
  •  

    PRESIDENT

    HRM Consulting, Scituate, MA         

    Reactivated Consulting practice while concurrently exploring challenging and relevant opportunities in the hospitality industry and alternative opportunities of interest in nonhospitality related industries at large.  
     
     

    Professional Experience is continued on page … 

    Resume of: Harvey C. C., , continued           Page . 

    VICE PRESIDENT, REVENUE MANAGEMENT

    Global Hospitality Group, Fiskdale, MA        

    Responsible for increasing revenue for the company’s Core Rental Business. Recruited new properties into company distribution channels; auditing properties for competitive positioning and marketing over the Internet and GDS distribution channels.

  • Personal efforts directly resulted in a % revenue increase over previously achieved revenue levels.
  •  

    MANAGER, CALL CENTERS DEVELOPMENT

    WorldRes.com, San Mateo, CA         

    Concurrently managed an outsource call center provider for turnkey clients and all relationships for application enabled existing DMO client call center sites.

  • Managed in excess of of these types of call center contractual and service relationships.
  •  

    PRESIDENT /FOUNDER

    HRM Consulting, Scituate, MA         

    Recognizing the need for expert industry consulting, founded the firm, dedicated to all aspect of hospitlaity revenue management, specifically to the central reservations discipline. Assignments included RFI/RFP development and execution to call center audit; business plan creation, due diligence and PMS provider research and profile creation; GDS connectivity migration project management.

  • Clients have included Hospitality Technology consulting, InterContinental Hotels, Prestige/First Impressions Training Group, Harrah’s Hotels and Casinos, South Seas Resorts, Capstar Hotels, HotelTraining.com, Global Hospitality Group, INC., and Meristar Hotels and Resorts. Additionally, developed strong business development relationships with WorldRes.com, HotelTraining.com, Gues Tech, Global Hospitality Group, Inc.
  •  

    VICE PRESIDENT, OPERATIONS

    Lexington Services Corporation, Irving, TX       

    Provided executive leadership in a fast paced, rapid growth environment. Carried multiple department management responsibilities for Membership Services, Database Administration, Reservations and Marketing.

  • Rebuilt training department for greater effectiveness/efficiency and client specific onsite training.
  • Instrumental in drafting and implementing first formalized measurable marketing plan.
  • Provided consultative assistance to clients in the areas of inventory control, pricing strategy, rate management, yield enhancement, revenue optimization and property database structure effectiveness.
  •  

    SENIOR PRINCIPAL

    Hospitality Reservations Consulting, Boston MA and Atlanta, GA    

    Served as independent hospitality industry consultant, including an ongoing consulting relationship with the Atlanta Committee for the Olympic Games.

  • Subcontract relationship with hospitality industry technology consultant, which included research and preparation of business plan for a company evaluating entrance into the market as a reservation service outsource provider.
  •  

    VICE PRESIDENT, CENTRAL RESERVATIONS

    Doubletree/Guest Quarters Hotels Corporation, Boston, MA and Washington, DC  

    Responsible for enhanced revenue generation automating global distribution and reservation systems.

  • Established effective agent incentives with a resultant % increase in call conversion and % revenue increase.
  • Negotiated a full service outsource agreement with TeleService Resources TSR.
  • Conducted property yield management/reservations procedures audits and implemented techniques resulting in a % increase in occupancy contribution. Executed regional seminars for front office, sales and reservations management which resulted in material increases in call conversion and contribution to total occupancy. Revenue increased %.
  • Restructured reservations process to handle a % increase in volume over years, with a unit cost reduction of %.
  • Merged Guest Quarters Suite Hotels and Doubletree Hotels central reservations operations. Received early merit promotion from Director of Central Reservations. Upgraded automatic call distributor ACD and call management system CMS.
  • Implemented full automation utilizing stateoftheart reservations processing software.
  •  

    Professional Experience is continued on page …

    Resume of: Harvey C. C., , continued           Page . 

    MANAGER, RESERVATIONS SYSTEMS

    Westin Hotels and Resorts, Seattle WA and Omaha NE      

    Responsible for processes and procedures, software, global network, hardware, multiple central reservations operations, sales training, global distribution and user technical support.

  • Conducted interactive reservation management seminars resulting in a % increase in incremental revenue generation.
  • Initiated sales training for central reservations sales personnel which resulted in a % gain in total revenue.
  • Achieved relocation to a larger facility with zero interruption in service.
  • Championed the expansion of an online, realtime network to international locations.
  • Presided over a five year period of explosive growth: average volume increases exceeded % annually.
  •  

    DIRECTOR, ROOMS DIVISION

    Cosmopolitan Hotel, Denver, CO         

    Promoted to increasingly responsible positions from Management Trainee to Director, Rooms Division. 

    PROFESSIONAL DEVELOPMENT AND MEMBERSHIPS

    _____________________________________________________________________________

     

    University of Colorado, Boulder, COcourse work in Business Administration and Marketing 

          Attended: Management Seminars, Rooms Conferences, Food and Beverage Conferences, Personnel Conferences, Reservations Seminars and Conferences, AH&MA Financial management Course, Dale Carnegie Course on Effective Speaking and Human Relations. 

    International Association of Hotel Reservation Executives IAHRE American Management Association AMA 

    Hospitality Sales and Marketing Association International HSMAI Call Center Network Group CCNG

    International Association of Hospitality Accountants IAHA  Hotel Network Distribution Network Association HEDNA

    International Association of Reservation Executives IARE  Toastmasters International

    Hospitality Financial and Technology Professionals HFTP  Travel Agents Computer Society TACOS

                


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