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<pre>Array ( [var] => cut_url ) </pre> Resume for Ma'mun I. for Custodian / Cleaner / Facilities / Hotel & Lodging in Jakarta Barat, Indonesia. Search More Resumes for Custodian / Cleaner / Facilities on Resumark.com #AZFX6F8IK
 

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Resume for Ma'mun I. for Custodian / Cleaner / Facilities / Hotel & Lodging in Jakarta Barat, Indonesia




Occupation: Custodian / Cleaner / Facilities Industry: Hotel & Lodging
Country: Indonesia City: Jakarta Barat
State: Jakarta Raya ZIP: 11530



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Ma’mun I.
Perum Wahana Pondok Gede
Block B/ RT. RW.
Kelurahan Jati Ranggon
Kecamatan Jati Sampurna
BekasiIndonesia
HP : + Indonesia
Email:
July th,
OBJECTIVE Executive Housekeeper
EXPERIENCE
st December – th of June at Colmar Tropicale and Preopening of The Chateau Spa
& Organic wellness resort hotel, Berjaya Hills Berhad, Pahang – Malaysia as Executive
Housekeeper
st July – th November at Melia Bali Spa and Resort as a Housekeeping Manager
th April – th June at Melia Bali, Task force in Housekeeping Department cross
training.
August – December acting as an Executive Housekeeper at Gran Melia Jakarta
May – th April at Gran Melia, Jakarta Indonesia rooms , and breakdown of
career development as below:
April – th April at Gran Melia, Jakarta Indonesia as an Assistant Executive
Housekeeper
• Responsibilities for supervising and coordinating the activities for personal engage in
providing courteous and efficient service to the guest.
• Worked closely with the Front Office to ensure the flow of clean guest rooms meeting the
requirements of the business
• Worked closely with the Engineering Department to ensure repair work is carried out
• Worked closely with the Purchasing Department to ensure smooth replenishing of supplies
and equipment
• Hotel product and profitability
• General planning and organizing
DUTIES AND RESPONSIBILITIES
* Ensure customer satisfaction
* Maintain the highest standard of cleanliness in the entire hotel premises
* Provide training in skills and knowledge to employees and assist the Executive
Housekeeper by assuring staff need are met.
* Provide job enrichment opportunities to each employee in the Housekeeping
Department to reach his/her potential.
* Assist the Executive Housekeeper in directing and supervising the smooth running of
operations and Royal Service.
* Support staff decisions relative to customer internal and external satisfaction.
* To be familiar with “Knowing Your Product” and Fire & Emergency booklet as well as
other happening at the hotel and to take note of massages on the staff notice board.
* A consistently high level of service in the Housekeeping Department.
* Ensure proper usage and safekeeping of all cleaning material, equipment, linen and
other supplies.
* Assist in training of new staff
* Solutions to guest complaints are requests/needs.
* A team of competent employee.
* Control of weekly requisition expenses.
* Monthly staff schedule and weekly attendance report.
* To show cooperation and teamwork.
* Control of all floor master keys and others key.
* Well groomed employees
PERSONNEL
* To maintain a climate of trust and team spirit through out the outlet.
* Conducted Housekeeping Morning briefing.
* Ensure Housekeeping staff to use proper uniforms with Nametags and proper
grooming.
* To ensure staff are fully aware of employee’s Handbook, “ Knowing Your Product”
as well as Fire & Emergency Procedures.
* Staff roster to correspond with the business and to have enough staff on duty.
LEADERSHIP
* Providing excellent self discipline, gains respect from all inspires good team work.
* Leading by example.
* Staff a constant high level of motivation.
GUEST SATISFACTION.
* To be always guest oriented and to anticipate guest need.
* To attain and follow up on any guest complaint.
* Corrective actions to be taken immediately to prevent future recurrence of any guest
complaints.
* Guest suggestions have to be listened to and brought to superior’s attention.
June – April at Gran Melia, Jakarta Indonesia as an Assistant Housekeeper
< Besides conducting training, other responsibilities included room check, organizing,
planning and leading the staff.
< Worked closely with the Front Office to ensure the flow of clean guest rooms meeting the
requirements of the business
February – June at Gran Melia, Jakarta Indonesia as a Head Butler
* Leading the Butlers, other responsibilities included room check, welcoming and handle
guest needs, planning and to recognizing guest preferences.
December – January at Gran Melia, Jakarta Indonesia as a Quality Assurance
Supervisor in Quality Assurance Department
* To analysing and supervising the Quality of Product and Service in all departments
concerned in the hotel, to get feed back from the guest, lobby patrol and making report of
Guest Satisfaction Program.
July September at Gran Melia, Jakarta Indonesia as a Butler
* Responsibilities to welcoming and handle guest needs during their stay, and also helping
Floor Supervisor to checking the room at Royal Service Floor.
DUTIES AND RESPONSIBILITIES
* Ensure guest satisfaction, specially in the Royal Service Floor.
* Provide best personalized service to guests by anticipating and meeting their needs
and requests
* Inform department concerned immediately if requests is related to their section e.g.
airline ticket confirmation/booking, limousine service, etc.
* Maintain the upkeep of Royal Service standard of cleanliness.
* Providing highest professional service, courteous and efficient to all Royal Service
Guest.
* Familiar with hotel’s facilities including their opening and closing hours.
* Having good knowledge of current functions, meetings or other activities taking place
within the hotel.
* To be familiar with “Knowing Your Product” and Fire & Emergency booklet as well
as other happening at the hotel and to take note of messages on the staff notice board.
* Provide tea service upon arrival
* Greeting guest and bid farewell to all guests that are checking –in /out.
* Assisting guest in packing and unpacking of luggage.
* Pickup and delivery of guest laundry.
* Provide shoe shine service.
* Obtains guest comment and log them.
* Maintain the highest grooming standard, personal appearance and hygiene.
* Communication within the team.
May – June at Gran Melia, Jakarta Indonesia as a Room Attendant
* Keep assigned rooms and the surrounding areas clean, orderly and well maintained.
Supplies areas with the items which are required for the convenience and comfort of the
guest.
DUTIES AND RESPONSIBILITIES
OBLIGATION
* Ensure customer satisfaction.
* Willing service in responding to special situation and requests.
* Maintain the highest standard of cleanliness in guest room.
* Reporting the maintenance defects to the floor supervisor for immediate action.
* Assist engineering in changing fused light bulbs in own respective section.
* Ensure guest supplies are replenish according to prescribe standards.
* Participate in the linen inventory.
RESPONSIBILITIES
* To be familiar with “Knowing Your Product” and Fire & Emergency booklet as well
as other happenings at the hotel and to take note of massage on the staff notice board.
* Providing clean and sanitary guest floor area and guest rooms.
* Maintaining furnishings, fixtures, fittings and equipment in excellence condition.
* Adhering to all chemical usage guidelines.
* Provide turn down service in the evening
* Communication within the team.
* Takes breakfast tray or Room Service Trolleys to the Service Area
* Performs thorough cleaning of vacant rooms whenever necessary.
* Stock up maids trolley adequately and orderly.
* Reports any suspicions person to Supervisor and Security immediately.
April – May at Jakarta Hilton International, Indonesia as a Public Area Attendant

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