Array
(
    [var] => cut_url
)
<pre>Array ( [var] => cut_url ) </pre> Resume for Henry A. for Customer Support / Client Care / Hotel & Lodging in Montreal, Canada. Search More Resumes for Customer Support / Client Care on Resumark.com #25N37TAHD
 

Search Resumes

Post Jobs
 


Job Seekers:
Post Your Resume


 

Resume for Henry A. for Customer Support / Client Care / Hotel & Lodging in Montreal, Canada




Occupation: Customer Support / Client Care Industry: Hotel & Lodging
Country: Canada City: Montreal
State: Quebec ZIP: h1e 2z8



View Complete Resume   Download Resume [
Array
(
    [name] => cut_url
)
TXT]
Share Share


< Back to search results Preview: For the complete resume and contact info please download it.

Array
(
    [var] => content
    [type] => preview
)
Array
(
    [var] => cut_url
)
Henry Hansy A. Llanos , e Rue Email: HE Z, Montreal, QC Telephone: PROFILE Being part of a company that will allow me to utilize my skills in a senior position in order to add value through my technical and linguistic knowledge acquired during my many trips and multicultural environments that I visited. AREAS OF EXPERTISE Responsibility and autonomy, organization and prioritysetting, analysis and problem solving, creativity and innovation, good communication and teamwork, customer service orientation Application of several tools of bureaucratic administration of public relations and marketing Personal qualities: Dynamic, friendly, flexible, punctual, honest, ability to work under pressure, passion for travel and cultural discovery Language skills: Spanish, French, English, Italian, German Computer knowledge: Fidelio, Internet Explorer, Excel, Word, Power Point, Photoshop Specific software: Corel Draw, d Max, Auto Cad, Java, Windows NT, Visual Basic EDUCATION & TRAINING ADDITIONAL * Diploma of Technicien d&;Accueil Touristique, option Accompagnement, AFPA, France Equivalence recognized MICC: A.C.S Food and Tourism * Diploma `DELF intermediate level&;, Alliance Française, Lima * Certificate, &;German intermediate level&;, Institute Weintzenbeck, Lima * Diploma `DELF basic level&;, Alliance Française, Lima * Certificate, `German basic level&;, Institute Weintzenbeck, Lima * Intensive Course of `English&;, Institute Privatecher, Lima * Graduate Professional in Electronics, Institute Sise, Lima Equivalence recognized MICC: DCS Electrotechnology PROFESSIONAL EXPERIENCE International Guest Services, NCL Norwegian Cruise Line, Usa Europe Responsible for the reception and welcome of international guests in languages * Preparation of oral and written information to make known the services, activities on board and excursions throughout guests&; stay * Translation of documents announcements, tours of the ship, embarkation talk, ship&;s journal * Problem solving assistance in the reception desk and by telephone INVOLVEMENT: Training certificate, Respecting Others, on board the Norwegian Epic Training certificate, Basic First Aid Refresher, on board the Norwegian Epic Desktop Publisher, Costa Cruises, Europe Responsible for the editing and publication of all written material on board in languages * Compliance with company standards Ship&;s journal, Menus, Welcome Letters, Tours&; Information of Costa, Shop Information * Supervision of printing jobs and coordination with departments&; managers and the Hotel Director INVOLVEMENT: Certificate, The Excellent Supervisor, Johnson & Wales University Certificate, Italian for foreigners, on board the Costa Concordia Clerk Customer Service, Econolodge Downtown, Montréal Manage the hotel services and room availability according to customer needs in languages * Ensure quality of service and quick resolution of any special requests reception, management of checkin and checkout, telephone reservations, billing and closing of accounts, additional features of accounting International Guest Services, NCL Norwegian Cruise Line, Europe Responsible for the reception and welcome of international guests in languages * Coordinate the information service to help travelers enjoy their stay on board INVOLVEMENT: Training Certificate, Crisis Management & Human Behaviour, on board the Norwegian Majesty Training Certificate, Shipboard Fire Team Training Course, on board the Norwegian Majesty Training Certificate, Fire Fighting Prevention and Training, on board the Norwegian Majesty Training Certificate, Crowd Management, on board the Norwegian Majesty Travel Escort, Magic Evasion, Lyon Responsible for supervision and accompanying groups of tourists to Disneyland * Leading, supporting and assisting passengers on twoday tours, taking care of hotel arrangements and dealing with emergencies as required ACHIEVEMENT AND SOCIAL INVOLVEMENT Certificate, TEF AQ Québec, Alliance Française, Lima Certificate, Bar Techniques, Institute Monte Catini, Lima Natural Heritage Day, Rhone Alps Federation of Nature Conservation, Chambéry * Realization of an entertainment public nature on the theme of storytelling and forest Trainee, Villa Marlioz, AixlesBains * Reception and sales trips, accompaniments by bus and boat * Setting up two walks to highlight the region * Conception of cultural conference about Peru and realization of theater for children Multilingual Receptionist, Peruvianfriendship Guesthouse, Lima * Provision of accommodation &;homestay&; for international customers * Show the cultural heritage of my country and the lifestyle of a Peruvian family Studies in Systems Engineering, Université Inca Garcilaso de la Vega, Lima Certificate, Web Programmer, National University of Engineering, Lima Certificate,`Photography, Art Museum, Lima Attestation, Television Advertising, Charles Chaplin Institute, Lima Census Agent, Inei, Lima * Support and cooperation in the day of national census OTHER WORK EXPERIENCE Webmaster, Decajon.com, Lima * Responsible for the quality and functionality of the website * Coordination with service providers to ensure presentation of the website remained consistent at all times Concepteur Web, Club Peru, Lima * Development and maintenance of web pages as required by clients Technician, Itete Peru, Lima * Design web pages for a diverse client and technical support by phone Technician, Blockbuster, Lima * Maintenance and repair of electronic devices in all the company&;s stores INTERESTS AND HOBBIES Trekking, philately, cinema, meditation, photography, travel and passion for cultural discovery, correspondence in foreign languages.

Cancel
Not Enough Credits
Sorry, but you don't have enough credits to download this resume.

Purchase more credits
Not Available
Sorry but this resume is not available for download. Please choose another!

Close
Confirm Download

Would you like to download  for 1 credit?

You have  credits left.

Yes No 

Don't ask me again
Confirm View Complete Resume

Would you like to view  for 1 credit?

You have  credits left.

Yes No 

Don't ask me again