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<pre>Array ( [var] => cut_url ) </pre> Resume for Franziska K. for Customer Support / Client Care / Hotel & Lodging in Ascot, United Kingdom. Search More Resumes for Customer Support / Client Care on Resumark.com #6D9JANO1Q
 

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Resume for Franziska K. for Customer Support / Client Care / Hotel & Lodging in Ascot, United Kingdom




Occupation: Customer Support / Client Care Industry: Hotel & Lodging
Country: United Kingdom City: Ascot
State: Berkshire ZIP: SL5 7NF



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Oaklands CottageOaklands Drive Franziska K. Ascot, SL NF PROFILE A bilingual International Hospitality Management postgraduate with a range of related experience in organisation, marketing as well as customer service, seeking a full time position to progress a career in the hospitality and events management RELEVANT EXPERIENCES Selected as Event Service Team Member out of , applications to volunteer at the Paralympic Games Present Operational skills developed as Meetings & Events Operations Supervisory responsibilities in the Star Hotel Park Plaza Leeds Assist the Meetings & Events Manager to run the department smoothly Setting up rooms as specified for the different conferences and meetings Working as a team close together to ensure that deadlines are met Training and developing existing and new team members Ensure guest satisfaction at all times by working towards customer needs and wants Work towards deadlines and prepare all breaks and deal with changes of the schedule Serving and refilling food and beverage as required, and charging according to department procedures Deal with complaints and solve them in the best manner Organisation skills developed by creating a marketing campaign for Holiday Inn Wakefield and Brighouse Selected as the Student Representative for the MSc International Hospitality Course at University Event skills developed in degree courses and from experience for an agency Prepared and worked together for group presentations to gain the same goal Well organised for every subjects through to do lists and timetables of tasks to meet the deadlines which got me best marks Have completed seminars with certificated courses: Outdoor Team Training Social and CrossCultural Skills Managing Conflicts Rhetoric and Professional Speaking IT skills Certificate of working with Opera PMS V full version from the Reception Academy London Microsoft Project Events Management Software Microsoft Word Microsoft Power Point Microsoft Excel with Certificate Administrative typing skills characters per minute Language Skills German: native language English: fluently written and verbal July Member of the organisation team of the graduation for the Angell Akademie Freiburg Leader of the program team Selected few show acts from a range of applications for the evening Created the timetable for the event Organised regular team meetings to talk about news and changes Researched for suitable sponsors for the graduation May Organisation skills developed by creating an incentive for Media Broadcast major service constructor in the broadcasting and media sector in Germany Created a selective system to choose the employees for the incentive Developed an creative incentive as a reward for the participants Presented the idea in front of the company February Organisation skills developed by creating projects for AIDSHilfe Freiburg e.V. Developed in a small group an anniversary event and following events to fund money Presented the event idea in front of the company .month work placement at AM I COMMUNICATIONS communication and content agency focuses on corporateand public communication, online communication and cooperate advertising in Berlin, Germany as Assistant of the Consulting Team Worked flexible and adaptable by going through different departments Consulting Team: researching for different projects, organising and briefing a show act for the award ceremony of the initiative "for me, for us, for all" Editorial office: writing of press releases Graphics: attended a photo shooting for a German wide advert for the Olympic Games Problem solving for difficult situations, like solutions for allocation of invitation addresses and for an efficient use of Excel to improve the organisation Put materials together for the media for press kits of the award ceremony Attended the award ceremony and mentoring the show act and assistance during the prearrangement Supported the projects with personal commitment and own ideas as well as much patient and creative thinking during researches Integrated well in the team through friendly and outgoing character which helped the team to achieve success for the event Assistant/Supporter for Angell Akademie Freiburg at the EINSTIEG Abi Messe educational fair in Berlin, Germany Supervised the stand of the Akademie Advised new students about the Akademie Supported stand dismantling Coordination and execution of the final event of the year Team work and good allocation of tasks to have a successful event Planed of exercises including preparing of the program and different show acts of the different age groups and the music decision Taught the different acts to the kids for the performance Organisation of the timetable for the whole event Moderation of the event in July to December Summer Coordinator/Moderator at a sport event of the Mahlower SV e.V. EDUCATION AND QUALIFICATION Leeds Metropolitan University: MSc International Hospitality Management Average grade: . Dissertation Topic: Service: Its impact on Hotel Brand Management Relevant Courses: Hospitality Internationalisation, Marketing, Human Resource Management, Quality & Operations Management, Cultural Awareness, Strategic Management, Creativity & Innovation Leeds Metropolitan University: BA Hons Conference & Exhibition Management Average grade: . Dissertation Topic: The conference sector is happier in boom times than in depth of recession Relevant Courses: Managing Partner & Clients, Events Venue Environment, Events Marketing Communication, Managing Events Workforce, Strategy Process, Conference & Exhibition Management Angell Business School, Freiburg, Germany Institute of Higher Education : State recognised qualification as an International Event Organiser : State certified Assistant for Commerce and Business Administration Relevant courses: Economics, Marketing, International Business, Business Communication, Principles of Management, Spanish, Event Organising REFERENCE Available on request

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