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YAHIR A. Q.
Avenida Monte Carmelo Tlaquepaque, Jal.
The position of Customer Service consists of several skills which include: Being able to respond in a professional and kind courteous and with empathy way. Of course knowledge of the product to satisfy any customer, knowing the product will result in resolving any issues with the service such as tech problems, billing problems, and past unsatisfying customer service experiences. Last but not least by doing so will accomplish first call resolution, resulting in a positive effect on the co. reputation and advancing a successful business.
PINACLE FINANCIAL, Fremont, CA
Assist. Sup: Helped manage a team of over telemarketing agents. Assisted in completion of document for home mortgage interest to reduce payments for customers. Assisted my supervisor with many task which included, finishing paper work thru the telephone and visited our new customer to finish completion of enrollment to our company.
Dates Worked: March May
TELETECH, Tlaquepaque, Jal.
TMobile Prepaid Customer Service Agent: Assisted and resolved any customer issue by following troubleshooting flows and using over fifteen other tools, and also took customer`s refill card payments. Ensured complete customer satisfaction thru delegacion of critical issues to appropiate support associates for resolution and followup.
Dates Worked: March July
WEST CONTACT SERVICES MEXICO, Tlaquepaque, Jal
CSR: Attend Gophone customers in any type of issue with their mobile devices or account management which include technical support. Follow procedures and proper steps to assure first call resolution. Manage payment for customers and last but not least assist with account changes such as rate plan change or any additional services or questions the customer may have.
Dates: September Present