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<pre>Array ( [var] => cut_url ) </pre> Resume for Elizabeth Shebah M. for Customer Support / Client Care / Hotel & Lodging in Harare, Zimbabwe. Search More Resumes for Customer Support / Client Care on Resumark.com #FVULPHEW8
 

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Resume for Elizabeth Shebah M. for Customer Support / Client Care / Hotel & Lodging in Harare, Zimbabwe




Occupation: Customer Support / Client Care Industry: Hotel & Lodging
Country: Zimbabwe City: Harare
State: Harare ZIP: 00263



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                                   CURRICULUM VITAE

ELIZABETH SHEBAH M.

CALDAS CRT, CRESWICK WAY, HILLSIDE, HARARE, ZIMBABWE

MOBILE: +

EMAIL:

A Customer Service professional with a wide range of experience in the IT, Advertising and Marketing industry. Able to work on own initiative and as part of team. Highly motivated, intent on maintaining high standards and accuracy at all levels .I have the ability to communicate effectively and a fast learner who is able to work under pressure wholeheartedly when confronted with a challenging situation. I am flexible to work in an everchanging environment.

Personal Details

Date of birth:     February

Sex:      Female

Nationality:     Zimbabwean

Marital Status:     Single

Languages:     English & Shona

Passport Number:    AN

Height:       Cms

Weight:      Kgs  

Career Progression

Tiens January Dec

TIENS Network Marketing Company

P.O Box ,Causeway,Harare,Zimbabwe

Position : Sales Consultant 

  •       Work closely with customers throughout the sales process.
  •        Process customer orders in a timely manner, ensuring the clients approval.
  •       Work closely with other departments and teams, such as accounting and marketing.
  •  

    Atlantis the Palm Jumeirah August November

    P.O Box ,  Dubai, United Arab Emirates

    Position : Customer Service Reservations Sales  Agent

    Atlantis Palm Jumeirah is a Star Resort with guest rooms , bars and restaurants,  Aquaventure waterpark, Spa and Fitness Centre, Kids and Teen Clubs and Sanctuary the adult  night club.

  • Work successfully as part of a team of reservations providing quality service to our guests.
  • Assisting clients with after sales service e.g. change of reservation.
  • Upselling and Crossselling of restaurants and handling corporate company and individual reservations.
  • Troubleshooting customer problems through handling email and fax enquiries
  • Promoting Atlantis products in order to generate revenue.
  • Deliver  warm and friendly service to the guests
  • Work in a busy resort, handling over phone calls daily. Involved in reservations and recommendation, frequent contact with outside agencies.
  • Experience of dealing with clients face to face or over the phone.
  • Assisting in specific projects as required by management.
  • Providing additional services and information to clients to enhance customer service and loyalty.
  • Nando's Restaurant Nov Nov

    Red Lion Street, Norwich, NR QF

    United Kingdom

    Position  :  Cashier and Front of House

    Restaurant has a sitting capacity of persons , non smoking and smoking tables available , has a take away option and outdoor catering.

  • Progressed as a student to the position of Cashier and Front of House within the organization with over staff.
  • A  Portugues, South African restaurant that is internationally recognized for its unique tasteful spicy food.
  • Assisting with inhouse training of new staff when required.
  • Attended all emails and phone calls from the Catering Industry country wide.
  • Answering technical queries.
  • Woodside House Care Home Jan Feb

    Woodside Road, Thorpe St Andrew, Norwich NR XJ,

    United Kingdom

    Position:   Care Assistant

    Providing hour clinical care for elderly people, physical disabled, palliative care and dementia and focusing on the

    individual needs of each residents and provide the best care and service. 

  • Responsible for taking care of the young and elderly who had difficult in moving without assistance.
  • Assist in the bathing, feeding, changing, administration of medication and helped as a kitchen and laundry assistant.
  • Attended all emails and phone calls from clients.
  • Writing reports, Business correspondence and procedures.
  • Attended training courses including Time and Stress Management and customer care.
  • Education/Qualifications

    Certificate in Food Hygiene

    'O' Level passed subjects

      'A' Levels passed subjects

    Training

                  Networking 

  • Public Relations
  • Networking
  • Time and Stress Management
  • Grooming and Deportment
  • Micros hospitality management system
  • Quadra net reservation system
  • Opera PMS
  • Completed inhouse Management Development programme
  • Customer Service Training
  • Microsoft Outlook
  •  

    Interests

  • Meeting people from different cultures
  • Tennis
  • Travelling
  • Setting new trends.
  •  

    Objective

    To develop myself professionally while enabling my organization to meet its objectives. 

          Referees

    . Karen Chingwanangwana

    TIENS Network Marketing Company

    P.O Box

    Causeway

    Harare

    Zimbabwe

    Email address:

    . Mr. Alex Woodall

    Nando's Restaurant

    Red Lion Street

    Norwich

    NR  LP

    United Kingdom

    TELEPHONE:

    Email:

    . Ms. Tracey Burt

    Woodside Road

    Thorpe St Andrew, Norwich NR XJ

    United Kingdom

    Telephone:    

    . Ms. Kristina Vaneva

    Manager Human Resources

    Atlantis the Palm Jumeirah

    P.O Box , Dubai

    United Arab Emirates   

    Contact Number: +   

    Email:


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