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right Ekaterina M.
Name: M. Ekaterina
Address: Moscow rn, Krasnogorsk city,
Date of birth:
Marital status: Single
Education and Training
: Moscow State Academy of Light Industry
Qualifications: Engineer of Economy
: Moscow State University, Secretarial Courses
Qualifications: Secretary to a Foreign Company
: Courses in English at the British Council UAE Center for English Studies Dubai, , IELS Malta, , The Language Explorer Cyprus,
: Exclusive School of VIP Flight Attendants for Business Aviation "JetService"
Qualifications: Flight Attendant for Private Jet
Trainings attended: "Sales technique", "Training for cashiers", "Standards of high class service", "Basics of business etiquette", psychological training:"How to deal with "difficult" clients"; course of catering and basic course of sommelier.
Languages: Russian native and English good
Computer literacy: Word, Excel, Outlook, Fidelio
// Sharm El Sheikh, Sonesta Beach Resort & Casino *
Position Guest Relation Officer
Responsibilities: Welcome warmly all arrivals, providing special treatment, express checkin and personal escort to the room for VIP Guests. Handling all daily amenities, following up traces times a day and act accordingly, performing room inspection of all rooms for VIP arrivals + rooms for ordinary Guests and send report to HK manager and FO Manager. Following up all Guest&;s requests and complaints, stay in touch with the whole management team of the hotel in order to keep them informed of the Guest&;s needs and to provide the most efficient solutions of the Guest&;s problems. Creating special atmosphere to make Guests feel cared for. Preparing and attending Management Cocktail Party for the Guests once a week and send Guest Comments report to FO Manager afterwards, preparing invitations for Kids Party weekly, calling VIP Guests weekly in order to be aware of their needs and act accordingly, performing daily courtesy calls and send report to FO Manager, updating "VIPs" and "Repeaters" lists daily, assisting Front Desk if needed.
/ / Moscow, <<Delight Realty>>
Position Property and Lease Manager
Responsibilities: Service of the apartments rented by Clients well known international companies for their employees .Providing Technical Management Support and Lease Management Support in order to protect the Client from the problems of technical break downs in the serviced apartment on one hand, and negligence of the Landlord to fulfill contractual obligations on the other hand.
Liaison with communal and technical services on maintenance issues.
Lease extension negotiation support, as well as Lease Termination procedure support, composing all the documents. Liaison with the Landlords organizing of meetings, resolving conflict issues, translation, official letters, etc., hour Hot line duty : communication with Contractor for emergency fixing of multifunction hampering use of Facilities, providing specialists for such maintenance at expense of Lessor or Client&;s employee residing in the apartment.
/ / Moscow, <<Bosco di Ciliegi>> The leader in retail trade of luxury goods in Russia
Boutique of luxury watches <<Blancpain>>
Position: Sales Executive
Responsibilities: Implementing high quality standards for the welcoming Clients, for the service and for the product presentation, developing Customer Database, working with cash register, closing the daily accounts of a cash flow, decoration of the boutique.
/ / Moscow, <<Senator Company>> Business tourism
VIP Service Department
Position: Customer Service Manager
Responsibilities: Organizing meetings and departure of VIP foreign Guests at the VIP lounges of all Moscow airports, providing a high profile of quality Guest services, managing all formalities custom clearance, "check in" and passport control, handling all complaints and problems that might appear to the Guest&;s satisfaction and escort them to board the jet, managing all services for Guests at arrival, developing Guest Database.
: Moscow, Beauty Salon <<Desire>>
Responsibilities: Meeting and greeting Clients, making presentation of the salon, developing Customer Database, answering phone calls, responding to company emails and providing general administrative and secretarial duties, organization and coordination of working time of the specialist
Personal qualities: Responsible; motivated; well mannered and educated; service orientated; flexible; friendly and supportive teamworker; professional appearance
References Are available upon request