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<pre>Array ( [var] => cut_url ) </pre> Resume for Yuri M. for Customer Support / Client Care / Hotel & Lodging in Singapore City, Singapore. Search More Resumes for Customer Support / Client Care on Resumark.com #MZ512ZBYJ
 

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Resume for Yuri M. for Customer Support / Client Care / Hotel & Lodging in Singapore City, Singapore




Occupation: Customer Support / Client Care Industry: Hotel & Lodging
Country: Singapore City: Singapore City
State: Singapore City ZIP: 238649



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PERSONAL DETAILS
 
 

Name:  Yuri M. 

Date of Birth: October th,    

Nationality: Japan 

Marital Status: Single

Address: B Oxley Road, Valley Mansion, Singapore

Contact: +

Email:  

QUALIFICATION HIGHLIGHTS

  • Relationship Handling

  • Event Coordination
  • Translations

  • Detail & Task Orientated
  • Account Management

  • Customer Service 
  •  
    WORKING EXPERIENCE

    Royal Caribbean Cruise Line – Aug to present

    Vessel: Legend of the Seas Asia

    Responsibilities: As a Guest Services Officer, there are many tasks to handle for guests at Purser’s desk. It requires timely and prompt solution especially for guest’s complaints. I always followup timely and make sure the issue resolves and communication with guests is important. I am also handling bill settlement and foreign exchange. There are many transactions everyday .I am confident settling all these transactions. We receive new employee quite often in the team. I proactively teach duties to those new staff.

    I had worked as same position on the other ship so I fully understand the job requirement.  I was offered a new position to work as Tour staff for my next contract. I am looking for a new challenge.

    Citibank Singapore, Assistant Relationship Manager Sep to Aug

    Responsibilities

    :

    All our customers

    reside

    in Japan

    .  Upon

    receiving

    various transactional

    instruction

    s

    from the

    customer

    ,

    it is my responsibility to complete the customer request by

    reviewing

    the details

    of a

    fund tr

    ansfer

    ,

    send

    to the operation side

    and

    follow

    up until the transaction

    is confirmed to be

    completed correctly

    .

    I am also

    responsible for

    handling

    additional

    inquires

    such as

    internet banking problem

    s

    ,

    loans,

    investments

    d

    ata input

    , su

    ch as bond,

    m

    utual

    f

    und subscription and redemptions.

    All ins

    truction

    s

    from the customer

    need

    to be

    executed

    correctly and in a timely

    manner.  This required me to be ext

    r

    emely

    careful in each

    detail

    of the process

    . 
     
     

    Sheraton Hotels Tahiti French Polynesia, Guest Relations Officer May to June

    Responsibilities

    :

    My duties at

    fr

    ont office were

    to

    c

    heckin,

    c

    heckout,

    provide billing

    settle

    ment,

    handle

    foreign

    exchange,

    inquires

    for

    locations, recommend

    and mak

    e

    reservation

    s

    for

    bar

    s &

    restaurants,

    arrange air transportation

    , activities

    etc

    .

    I

    carried all

    responsibilities for Japanese guests and

    handled any

    s

    pecial arrangement

    s

    for Japanese

    groups

    , TV shooting

    / production

    and

    language

    assistance

    .

    I

    was responsible for providing Japa

    nese travel agents conducting sight ins

    pe

    ctions with a

    tour

    of

    the hotel

    .  During the site inspections, I was in charge of

    explain

    ing

    the facilities,

    specialities

    of

    the restaurant,

    show

    ing

    the different

    categories

    of rooms

    and hosting business

    dinner

    s wit

    h the travel agents

    at our

    over water

    restaurant.

    Working

    with

    the

    local staff

    in Tahiti

    was very challenging

    .

    I had to double check ev

    erything to make sure

    duties and customer requests

    were

    done correctly and on time.

    Due to this requirement, it was necessary

    to understand the cultur

    al

    differences with

    the local employees and adjust my routine and responsibilities accordingly.

    Cunard Southampton, UK International Hostess Dec to Apr

    Vessel: Queen Mary New York, USA & Caribbean & Queen Elizabeth Europe, World Cruise

    Responsibilities

    :

    As an

    International hostess for Japanese passengers, I hosted

    the

    w

    elcome

    a

    board

    engagement

    in Japanese

    .  The introduction speech occurred on

    embarkation

    day

    with the purpose of

    explain

    ing

    everything about

    the

    ship

    s

    facilities

    and

    events.

    I made a

    nnoun

    cement

    s

    from the bridge

    to inform Japanese guests of

    safety drill and emergency situation

    procedures

    .

    I attended Captain

    s

    C

    o

    cktail P

    arty

    with officers and cruise staff

    to mingle with passengers

    from all over the world

    and served as the Japanese translator

    for the

    C

    aptain

    s speech.

    I also

    acted as social staff for daily events to include pool parties, dance lessons and other planned ship events.

    I

    translate

    d

    the

    ship

    s daily activity news, shore excursion informati

    on

    ,

    menus for all dining rooms

    on a daily b

    asis and was on call at all times for any necessary translation services.

    This job gave me great opportunities to travel and meet people from all over the world.

    My responsibilities

    were

    to make good cruise experience for passengers.

    We all

    worked very well

    with

    crew

    members

    from nationalities. month on, days a week

    work

    needed patience and flexibilities. I am very flexible for work schedule and I can

    adapt to any work environment and I enjoy meeting people from all over the world.

    Norwegian Cruise Line, Miami, USA Guest Relations Mar to Dec

    Vessel: M/S Norwegian Star Hawaii, USA & Republic of Kiribati Cruise

          

      M/S Norwegian Dawn NY, Miami, Caribbean Cruise

    Responsibilities

    : My

    front office operations duties i

    nvolved multi

    ple

    tasks such as

    c

    heckout on

    d

    isembarkation day, bill settlement,

    and

    f

    oreign

    e

    xchange

    . I handled many requests and

    concerns

    of ship

    passengers.

    It was also very important that I had a very good understanding of the layout of the ship in general and specifically the various facilities onboard.  Translation of daily activities, menus

    and ship announcements from English to Japanese was also my responsibility entirely. 

    When there were any Japanese passengers, I translated ship

    s activity news, menus in the dining rooms, Spa and any the other information in Japanese so that they could en

    joy cruise without worrying

    about

    any language

    barrier

    .

    From this experience, I learned the complaint handing and telephone

    manner

    . In order to meet cruise passengers high expectations, all front office staff worked as team

    closely

    and attended with profes

    sional customer services

    . 
     
     

     

    SKILLS

    Language Skills

    Japanese, English

    Computer Skills

    Microsoft Office

    Additional Skills

    Onboard Safety Training

    EDUCATION

    March

    Graduated from Meiji University with a degree in French literature

    March

    Graduated from Kato Gakuen Gyoshu High School 

     

    PERSONAL INTERESTS

    Traveling, Cooking, Diving, Playing Volleyball, Movies, Music

     

    ** I hereby certify all statements and claims in this document are true.  Personal and professional references             are available upon request. 
     
     

    Your Sincerely, 
     

    Yuri M. 
     


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