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To obtain a position effectively
assisting our valued travel partners with all aspects of their guests
bookings to ensure a streamlined onboard experience.
Summary of qualifications
Exceptional problem solver,
driven to succeed with strong interpersonal skills
Superb mentor, inspirational
leader that inspires employees to maintain peak performance and productivity
levels while simultaneously maintaining high morale across the board.
Extremely capable of adopting
a number of roles simultaneously, swift and agile.
A natural entrepreneur, adaptable,
inquisitive, embraces change readily.
Excellent communication and
Assumes both authoritative
and democratic leadership; able to turn vision into reality.
/ Present Royal Caribbean Intl. Wichita,
Special Travel Agent Relations
Responsible for proactively
managing the relationship with multiple travel agents for groups under
immediate coordination by clearly explaining what is expected from the
travel agent and what they can expect from Royal Caribbean. Responsible
for overseeing all aspects of group coordination from date of initial
deposit to sailing termination for group of various degrees of complexity.
Responsible for resolving problems, processing amenity requests and
dining assignments, and handling all nonroutine and out of the ordinary
requests and situations for all assigned groups. Proactively manages
the relationship and oversees the coordination of all groups for assigned
top travel agent accounts by clearly explaining what is expected from
the travel agent and what they can expect from Royal Caribbean.
Proactively probes for needs and sales opportunities with assigned accounts,
makes initial group bookings, and reviews terms and conditions with
accounts. Responsible for overseeing the production of assigned
team members and conducting all training opportunities needed for the
assigned team members.
/ – //
Hurst Retail Liquor
Assistant Manager / Trainer
Responsible for managing dayto
day duties which include but not limited to: opening/closing store,
filling callin orders, morning accounting duties, managing employees.
/ – /
Customer Care Representative
Assist customers with any
problems they may be experiencing with wireless devices or accounts,
assist in managing employees, maintain employee training making sure
all new policies / procedures / products are understood and followed,
assist in deescalating calls.
Employee of the Moment x, Royal Caribbean
Top Team Member x,
Royal Caribbean Intl.
Star of the Month x,
Royal Caribbean Intl.
World Class Customer
Care High Award – TMobile USA
Above and Beyond –
Technology Support –
Wichita High School Northwest
/ / Cowley County College Wichita,
Web Design / Computer Programming
Art Institute of Pittsburgh
Hours Completed, Projected
Sr. Partner Advocate, Royal Caribbean Intl
Driver, O’Reilly Auto Parts
High Complexity PA, Royal Caribbean Intl