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<pre>Array ( [var] => cut_url ) </pre> Resume for Virginia S. for Customer Support / Client Care / Hotel & Lodging in Wichita, Kansas. Search More Resumes for Customer Support / Client Care on #RKNJ3EWWK

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Resume for Virginia S. for Customer Support / Client Care / Hotel & Lodging in Wichita, Kansas

Occupation: Customer Support / Client Care Industry: Hotel & Lodging
Country: United States City: Wichita
State: Kansas ZIP: 67217

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S Gold St

Wichita, KS 



Virginia S.

Objective To obtain a position effectively assisting our valued travel partners with all aspects of their guests bookings to ensure a streamlined onboard experience.
Summary of qualifications
  • Exceptional problem solver, driven to succeed with strong interpersonal skills
  • Superb mentor, inspirational leader that inspires employees to maintain peak performance and productivity levels while simultaneously maintaining high morale across the board.
  • Extremely capable of adopting a number of roles simultaneously, swift and agile.
  • A natural entrepreneur, adaptable, inquisitive, embraces change readily.
  • Excellent communication and presentation skills.
  • Assumes both authoritative and democratic leadership; able to turn vision into reality.
  • Employment / Present Royal Caribbean Intl. Wichita, KS

    Special Travel Agent Relations Advocate

  • Responsible for proactively managing the relationship with multiple travel agents for groups under immediate coordination by clearly explaining what is expected from the travel agent and what they can expect from Royal Caribbean.  Responsible for overseeing all aspects of group coordination from date of initial deposit to sailing termination for group of various degrees of complexity.  Responsible for resolving problems, processing amenity requests and dining assignments, and handling all nonroutine and out of the ordinary requests and situations for all assigned groups.  Proactively manages the relationship and oversees the coordination of all groups for assigned top travel agent accounts by clearly explaining what is expected from the travel agent and what they can expect from Royal Caribbean.  Proactively probes for needs and sales opportunities with assigned accounts, makes initial group bookings, and reviews terms and conditions with accounts.  Responsible for overseeing the production of assigned team members and conducting all training opportunities needed for the assigned team members.
  • / – //               Hurst Retail Liquor                    Haysville, KS

    Assistant Manager / Trainer

  • Responsible for managing dayto day duties which include but not limited to: opening/closing store, filling callin orders, morning accounting duties, managing employees.

    / – /                 TMobile USA                               Wichita, KS

    Customer Care Representative

  • Assist customers with any problems they may be experiencing with wireless devices or accounts, assist in managing employees, maintain employee training making sure all new policies / procedures / products are understood and followed, assist in deescalating calls.
  • Awards received Employee of the Moment x, Royal Caribbean Intl.

    Top Team Member x, Royal Caribbean Intl.

    Star of the Month x, Royal Caribbean Intl.

    World Class Customer Care High Award – TMobile USA

    Above and Beyond – TMobile USA

    Technology Support – Wichita High School Northwest

    Education / / Cowley County College Wichita, KS

    Web Design / Computer Programming

  • Hours Completed
  • / Present              Art Institute of Pittsburgh           Pittsburgh, PA


  • Hours Completed, Projected Graduation /
  • References Kristina Johnson                     Sr. Partner Advocate, Royal Caribbean Intl   

    Sara Barbe                       Driver, O’Reilly Auto Parts                                          

    Jennifer Cinotto          High Complexity PA, Royal Caribbean Intl             


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