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<pre>Array ( [var] => cut_url ) </pre> Resume for Michel T. for Executive Manager / Hotel & Lodging in Cancun, Mexico. Search More Resumes for Executive Manager on Resumark.com #5712AYEML
 

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Resume for Michel T. for Executive Manager / Hotel & Lodging in Cancun, Mexico




Occupation: Executive Manager Industry: Hotel & Lodging
Country: Mexico City: Cancun
State: Quintana Roo ZIP: 77560



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MICHEL THÉNOT QUERUEL  

PERSONAL 

Nationality: French & Mexican
Date of Birth: May th,
Marital Status: Married, daughters
Language Skills: French %, Spanish % and English %
Current location: Cancún, México
Phone: + cel.

+ home

Email:

Skype:

michel

 

OBJECTIVE 

A leadership position as General Manager, Operations Manager or F. & B. Director in a top ranking world class hotel that would give me the opportunity to use my experience in a highly competitive area in order to grow up professionally. 
 

EDUCATION & DIPLOMA 

. May to October : Cornell University School of Hotel Administration

Master Certificate in Essentials of Hospitality Management

. February : Certificate of Recognition

Participation in the American Wine Program, Napa Valley, California, USA.

.March to June : Wine Academy Certificate

Steven Spurrier´s Wine Academy Training Program, Paris, France.

.January to June : Professional Waiter Certificate

Professional training in * hotel and restaurant, rooms, Viriville,  France.

.January – June : College Certificate

Secondary School, CES Hector Berlioz, La Côte Saint André, France. 

PERSONAL SKILLS 

  • Ability to lead, train and motivate my staff, resulting in guest satisfaction in a best quality of service.
  • I am a quick lateral thinker with F. & B. expertise in different concepts and flair for creativity in all aspects of F. & B. trade.
  • Team building management style; through participatory soliciting and valuing employee’s opinions, generating a positive work environment.
  • Active development of talented and positive attitude employees.
  • Strong technical F&B knowledge, French silver service and fine cuisine, eyes focus to details.
  • Wines Expert, Wine Academic Certificate, Member of Sommelier Association of Paris, Member of "Les Amis du Vin” International Society.
  •  
     
     
     
     
     
     
     
     

    EXPERIENCES 

    Casa Turquesa Boutique Museum, Cancún, México Enero to July

    General Manager

    Facilities: Unique stars Boutique hotel in Cancun with Suites, Gourmet restaurant, beach restaurant, lounge bar, pool bar, room service hours a day, Natural Bissé spa, deluxe mini bar.

    Website: 

    Reporting to: Owner

    Responsibilities: In charge of all operations, administration and services, including Room Division, Spa, F. & B., Maintenance, Security and Sales. Managing employees.

    Major Achievements: Strategic Plan to improve sales, agreements and signing contracts with major Ecommerce companies. Restructuring of operations and hotel services, enhancing F. and B. service based on SLHW standards. Strengthening and improving Room Division service based on SLHW standards. Creating new menus and wine list. Creating services directory for Suites.  
     

    Fiesta Americana Grand, Los Cabos, México October to February

    EAM i/c Food & Beverage

    Facilities:  * Diamonds Award AAA, Spa & Golf Resort Hotel with rooms Including Imperial Suite, Presidential Suite, Gobernador Suites and Master Suites, + Vacation Club with Villas, restaurants Fine Dining, bars, Somma Wine Spa, Fitness Center, Business Center, Banquet service up to pax, hours Room Service, Grand Club Lounge, Beach Club, Fiesta Kid’ s Club & Servi bar.

    Website: 

    Reporting to:  General Manager

    Responsibilities: In charge of all the operations and services, including F. & B., Room Division, Spa, Maintenance, Public Areas Cleanness, Gardens Maintenance and Security. Managing over employees.

    Major Achievements: Up grading all standards of service up to diamonds AAA. Romantic dinner new concept Barefoot Experience Dinner. Opening successfully Peninsula by Night a fine dining restaurant by the beach for dinner. Obtaining diamonds Award AAA for Rosato restaurant in . Opening Deli Café for Vacation Club Members. New creative menus in all outlets.

     

    Great Parnassus Resort & Spa, Cancun November to August

    Hotel Manager

    Facilities: Opened on December , All Inclusive hotel with rooms, stars, restaurants, bars, room service hours a day, Spa, Gym and Beauty Parlour, Entertainment Venues, Theme Parties every night, Mini Bar, Kid’s Club & Water Park.

    Website: 

    Reporting to: Parnassus Hotels Owner

    Responsibilities: In charge of all the operations and services, including Room Division,

    F. & B., Maintenance, Entertainment and Security. Managing employees.

    Major Achievements:   Successful opening of the hotel, achieving high performance team building in each department, based on motivation and training program. 
     
     
     
     
     
     
     

    Azul Beach Resort by Karisma, Cancun, Mexico June to October

    General Manager

    Facilities: All Inclusive Boutique hotel with rooms, Gourmet Inclusive concept, restaurants, bars, room service hours a day, spa services, entertainment venues, theme parties every night, mini bar, Kid’s Club, unlimited premium international and domestic drinks, DVD players in  room, Beach Butlers concept, entertainment on the beach.

    Website: 

    Reporting to: Director of Operation Karisma Hotels

    Responsibilities: In charge of all the operations and services, including Room Division, Spa, F. & B., Maintenance, Entertainment and Security.

    Managing employees.

    Major Achievements: Restructuring of the operations and services, improving the standards of F.&B. services, Gourmet Inclusive concept. Getting Crystal certification. Improving new standards in rooms and guest satisfaction up to %. Stabilizing cost expenses in harmony with the needs of the daily operation.  
     

    Dreams Cancun Resort & Spa, Cancun, Mexico June to June

    Resident Manager

    Facilities: Deluxe All Inclusive hotel with rooms, Preferred Hotel Award, Golden Apple Award, stars, F&B outlets, Pevonia Spa, Fitness Center & Beauty Parlour, Entertainment venues, theme parties, mini bar, Kid´s Club from am to pm, Room Service hours a day, business center, unlimited premium international and domestic drinks, specialty restaurants, tennis court, DVD player in room, pillow menu, movies and entertainment on beach.

    Website    

    Reporting to:  General Manager

    Responsibilities: In charge of all the operations and services, including Room Division, Spa, F. & B., Maintenance, Entertainment, Kid´s Club and Security.

       Managing over employees.

    Major Achievements: Coordinating the hotel remodelling process, improving and supervising the Preferred standards in all the operations and services. Reaching % GOP for and obtaining Preferred Association Award even the hurricanes events. Coordinating successfully the evacuation of guests and organization in a local shelter during Hurricanes in Emily & Wilma. 
     

    Fiesta Americana Grand Coral Beach, Cancun July to June

    Food & Beverage Director

    Facilities: * Diamonds Award AAA and LHW resort hotel with suites, F&B outlets, Spa, Business center, Banquet service, hours Room Service, in room refreshment center, fine dining restaurants.

    Website: 

    Reporting to:  Resident Manager

    Responsibilities:  In charge of F&B outlets including, banquet events up to , people, room service, servi bar, kitchen and steward. Up grading all standards of service up of a Five Diamonds Award AAA hotel and LHW. Managing employees.

    Major Achievements: New creative menus in all outlets. In opening a new French fine dining restaurant Le Basilic. Obtaining diamonds Award AAA for fine dining restaurants Le Basilic and La Joya. Opening successfully beach restaurant for dinner. In reaching F. & B. financial goals with $,, US Dollars F&B Revenues and $,, US Dollars or .% GOP. 
     
     
     
     

    Camino Real, Cancun, Mexico May to July

    Food & Beverage Director

    Facilities:  stars resort hotel, Diamonds Award AAA with rooms, LHW, F&B outlets and employees.

    Website: 

    Reporting to:  General Manager

    Responsibilities: In charge of F&B outlets operations including, banquet events up to people, room service, servi bar, nocturnal salsa bar Azucar, kitchen and steward. Managed employees.

    Major Achievements: Puting in place training program for F&B standard operation of a four diamonds Award AAA hotel. Obtaining four Diamonds Award AAA for theme restaurants Maria Bonita and La Brisa. In developing a new F&B staff structure, to get down the F. & B. pay roll by %. Otherwise reaching annual GOP by % F. & B.. New creative menus in all outlets and implemented new control procedures for all the operation equipment. 
     

    Westin Las Brisas, Acapulco, Mexico July to May

    Food & Beverage Director

    Facilities:  stars resort hotel, Diamonds Award AAA and LHW, luxury bungalows w/private pool, employees.

    Website: 

    Reporting to:  General Manager

    Responsibilities: Managed and developed employees, responsible of all F&B operations including banquet, InRoom refreshment center, room service, kitchen and steward, outside catering operation.

    Major Achievements: Central and South America best hotel in Condé Nast and Travel & Leisure. Best service Westin hotels worldwide since up to date. Obtained Stars Award AAHS hotel and Bellavista restaurant and Diamonds Award AAA hotel in . Implemented “Service Express” successfully. 
     

    Camino Real, Puebla, Mexico March to July


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