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Endeavour Clear Lake
General Manager April to May
Luxury HighRise Condominiums
$M condominium project, offering resort lifestyle services, part of original mixed use development to include
marina, lofts, and hotel.
Reported Board of Directors. Responsible for daytoday operations, while working with Committees, owners, and
residents. Occupancy increased from % to %, increased reserve funding by % without increasing assessments,
implemented enhanced lifestyle services which resulted in an increase resident satisfaction levels and revenues by
% over budget, and restructured outside services and internal staffing levels reducing operating expenses by %.
General Manager to
Beachfront Condominium Resort
condominiums, pool, cabana, health club, and tennis courts.
Assumed additional role of Project Manager to complete $M building renovations, with responsibility to the
President and Board of Directors.
Directed all sales, marketing, public relations and advertising activities, as an independent property, increasing fair
market share to %.
Implemented property service standards for all areas leisure services, rooms division, maintenance, resident
InterContinental Kansas City at the Plaza
Kansas City, Missouri
City hotel – AAA Four Diamond
rooms, restaurant and lounge, , sq. ft. of meeting space.
Obtained AAA Four Diamond award, before completion of remodeling of property and brand standard
implementation, while also achieving flow through results of % and revenues of $M, with a market share of
%. Additional contribution to revenues through groups and catering, %, through conversion of unutilized areas
within property, without capital investment, providing flexibility in meeting group and catering demands. Service
levels were also enhanced with the implementation of standards specific to the property and destination, increasing
overall guest satisfaction, exceeding all previous year’s levels resulting in being within the top ten properties for
InterContinental Hotels U.S. During my tenure was involved in the restructuring and merging of management,
catering, sales, and marketing for both the InterContinental Kansas City and Sheraton Suites Country Club Plaza.
InterContinental San Juan Resort and Casino
San Juan, Puerto Rico
City beachfront resort – AAA Four Diamond
rooms, restaurants, , sq. ft. of meeting space, and spa.
Enhanced overall service levels achieving AAA Four Diamond Award, while achieving revenue levels of $M GOP
and % revenue generating index, prior to $M renovation of the guest rooms, casino, and public areas. During
General Manager / InterContinental San Juan Resort and Casino / Continued
the renovation opened branded destination restaurant, with private dining facilities and assumed leased health club
and spa, converting to property specific branded spa through Elemis, exceeding budget by %, while further
guest experience. Improved group and catering standards and services, obtaining: Successful Meetings Pinnacle
Award, Puerto Rico’s Leading Hotel Award, World Travel Awards , Puerto Rico Convention Bureau –
Destination Service and Quality Award for Hotel’s, as well as increasing overall staff satisfaction levels, becoming
one of the “Top Employers for Puerto Rico – ”. Much focus was placed on developing client relationships in
both the local and feeder markets, which in addition to sustaining key performance indexes of over %, impacted
local community winning the IHG Community Service Award in for North America.
Professional participations included:
Puerto Rico Tourism Company – Board Member – Quality Committee
Puerto Rico Convention Bureau – Board Member
Puerto Rico Hotel and Tourism Association – Board Member
Caribbean Hotel Association – Board Member representing Puerto Rico
Presidente InterContinental Cozumel Resort and Spa
Cozumel, Q. Roo, Mexico
Beachfront resort – AAA Four Diamond
rooms, restaurants, , sq. ft. of meeting space, tennis courts, and spa.
Transferred to the resort to stabilized property service levels and overall standards specific to service, cleanliness, and
overall quality resulting in property maintaining AAA Four Diamond Award, after being placed on notice by AAA,
while also recovering key sales accounts both in the U.S. and Mexico and implementing sales strategies.
Achieved highest RGI % and ADR for Presidente InterContinental Hotels and Resorts in Mexico, to include
highest talent satisfaction level of %, while growing revenues by % to $M.
During my tenure we successfully launched opened the Alfredo Di Roma restaurant, achieving high guest satisfaction
and % increase of local clientele vs. the original signature restaurant, as well as expanded and opened a new spa
with a Mayan “temascal”, during which time the resort was relaunched and rebranded with the expanded spa
facilities creating an additional niche market the resort had not enjoyed previously. Awarded General Manager of the
year award – Mexico, .
City hotel – AAA Four Diamond
rooms, restaurant, , sq. ft. of meeting space.
Operated as the Crowne Plaza Houston near the Galleria, until its subsequent closure for construction of the
InterContinental Houston. During this time involved with preopening of new property, to include sales and
marketing efforts to reintroduce the brand to the local market. Opened new restaurants and bar concepts, while
focusing on driving catering business levels with additional customized concepts that resulted in the property
becoming the location of choice for all major social and business catering events, as well as dignitary visits. Key
sales success include obtaining the Premier of China visit to the U.S./Houston, Counselor Corps, Saudi Arabian
Royalty, State Department account which included visits by U.S. President and VicePresidential visits. With the
increase of dignitary business levels, introduced VIP services concepts. With the opening of the property,
successfully launched and reintroduced the InterContinental brand to the Houston market.
Presidente InterContinental AllInclusive Resort Los Cabos
Los Cabos, Baja California Sur
Beachfront allinclusive resort – AAA Four Diamond
rooms, restaurants, , sq. ft. of meeting space
Guided service levels and standards to reflag property from Forum, InterContinental Hotels European brand, to
InterContinental AllInclusive Resort, while also achieving AAA Four Diamond Award, without capital investment
into the resort, with focus on the luxury allinclusive market.
General Manager / Presidente InterContinental Los Cabos / Continued
Successfully obtained medical market conference for five year term, guaranteeing over $M in yearly revenues, as
well as establishment of sales and catering standards, in addition to specific procedures for site inspections which
resulted in total property revenues in excess of $M.
Exceeded budget upon launch of new brand, resulting in capital investment by owners to fully remodel property and
expand from original rooms, support areas, to include addition of three restaurants, and two pools. With the
expansion of the resort, developed additional concepts and amenities such as quiet zone area for guests with private
pool and bar facilities, in adult only section of property.
During hurricane season, minimized economic impact from three hurricanes thru ongoing hurricane preparedness,
responsiveness, and reconstruction.
Presidente InterContinental Cozumel
Cozumel, Quintana Roo, Mexico
Beachfront resort – AAA Four Diamond
rooms, restaurants, , sq. ft. of meeting space, and tennis courts.
Leading resort in the destination with additional support areas for the operation which include desalinization and grey
water treatment plans, emergency generators, full laundry facility, and nursery.
Increased service levels consistently achieving monthly guest satisfaction scores for the Mexico region in the top two
Successful recovery from resort closure due to hurricane, during which time no staff or guest were injured, and able to
obtain positive marketing coverage due to key steps taken to protect tourism for the destination and community.