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<pre>Array ( [var] => cut_url ) </pre> Resume for Claude S. for Executive Manager / Hotel & Lodging in Phuket, Thailand. Search More Resumes for Executive Manager on Resumark.com #W5G88JF38
 

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Resume for Claude S. for Executive Manager / Hotel & Lodging in Phuket, Thailand




Occupation: Executive Manager Industry: Hotel & Lodging
Country: Thailand City: Phuket
State: Phuket ZIP: 83000



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CLAUDE S.
Moo Sakdidej Road, Phuket Thailand
Mobile : +
Skype: claude.S..whg
PROFILE
Nationality
:
Swiss
Date of birth
:
th
September years old
Languages
:
Fluent in French and English, working knowledge in German, Italian, Spanish
and Thai
Actual position :
General Manager, Wyndham Khao Lak Resort
SUMMARY
Agendadriven working method based on communication, listening, commitment, guest satisfaction,
coaching, continuous improvement and customer service oriented. Very good at problems solving and
decision making.
MANAGEMENT STYLE
Leading by example and hands on management while empowering the team working with me, is the
essence of my management style.
EDUCATION
Hotel management Diploma from Hotel Management School VieuxBois,
Geneva, Switzerland
Sommelier apprenticeship
Hotel Continental, Lausanne, Switzerland
DIPLOMAS
Diploma of Hotel Management School in Geneva, with distinction
Certificate of Apprenticeship / EPSIC Lausanne
PROFESSIONAL EXPERIENCE
March – Present
General Manager
preopening
Wyndham Khao Lak Resort
Khao Lak Thailand, Thailand
rooms, F&B outlets / staff
July – December
General Manager
Cape Panwa Hotel & Spa
Phuket, Thailand
rooms, F&B outlets / staff
September – June
Resident Manager
Cape Panwa Hotel & Spa
Phuket, Thailand
rooms, F&B outlets / staff
Effective
st
July , the company promoted me to the position of General Manager.
Responsibilities
 Turn Cape Panwa into an All Suites hotel by renovating all rooms
between
 Fully in charge of day to day hotel operation
 Maintain and improve standards & personalized customer service in
accordance with hotels policies
 Prepare marketing plan
 Prepare budgeting & forecasting
 Responsible to achieved budget and take proper action whenever
necessary
 Ensure a firm control of costs in pursuit of profitability, efficiency and
guest satisfaction
 Optimize the HR department by improving the hiring & training
program
 Assist our sister property Kantary Bay Hotel in the day to day
operation.
August – August
Managing Director & Founder
Phuket Event Organizer
Phuket, Thailand
One of the first event organizer company in Phuket
December – July
Resident Manager
Impiana Phuket Cabana
Patong Beach, Phuket, Thailand
rooms / staff
Responsibilities
 Fully in charge of the hotel operation covering F&B, Housekeeping,
Engineering, Room Division, Financial Department & Sales
Department.
 Implement F&B concepts, including outlets renovation.
 PR and advertisement on F&B side.
 Planning new F&B concepts inhouse and outside catering.
 Banqueting, incentives and conferences.
 In charge of budgeting & forecasting, menu planning, pricing policy,
purchasing policy.
Note: in , The company sends me to Koh Samui to open our sister hotel The Impiana Samui. I
was involved in the preopening phase and handed over to a new GM after the opening.
October – November
Assistant General Manager
Hotel au Lac
rooms / staff
Ouchy Lausanne – Switzerland
rooms / staff
Responsibilities
 In charge of the hotel operation reporting to the General Manager.
 In charge of all administrative tasks: Costing, analysis, purchasing,
manpower, accounting, sales.
 Replace the Front Office Manager on his day off & holidays.
 Preparing monthly accounting reports and submits to the head office.
 Organize housekeeping & maintenance department, working with
part time staff.
 Doing all the PR activities: Medias relations, culinary guide, dealing
with local authorities, business club, associations etc…
January June
Food & Beverage Manager
Cape Panwa Hotel
Phuket, Thailand
rooms, F&B outlets / staff
Responsibilities
 Fully in charge of F&B operations including kitchen & stewarding
reporting to Resident Manager
 F&B Budgeting & forecasting, menu & beverage Planning
December November
Food & Beverage Manager
Grand Hotel Ermitage
rooms F&B outlets

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