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<pre>Array ( [var] => cut_url ) </pre> Resume for Otong S. for Manager / Supervisor / Team Leader / Hotel & Lodging in Jakarta Utara, Indonesia. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #5R2HMMMAW
 

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Resume for Otong S. for Manager / Supervisor / Team Leader / Hotel & Lodging in Jakarta Utara, Indonesia




Occupation: Manager / Supervisor / Team Leader Industry: Hotel & Lodging
Country: Indonesia City: Jakarta Utara
State: Jakarta Raya ZIP: 14320



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PERSONAL

Born in Solo City, Central Java on May ’

Male / Indonesian / Single / height / weight / Moslem 

CURRENT ADDRESS

* Perum Griya Setu Permai, Jl. Anggrek VII, Blok A/ RT. / RW.

     Bekasi ,  

PERMANENT ADDRESS

* Jl. Swasembada Barat I / , Jakarta

+ / +

Email:  

COMPUTER LITERACY

Excellent with Housekeeping Fidelio System, Housekeeping Opera System, Housekeeping BrillantEz System, PMS System, Human Resources Sunfish System, Purchasing Material Control System, Microsoft Office, Excel, Word and Power Point 

PROFESSIONAL EXPERIENCE
  • Asistant Housekeeping Manager seasonal job
  • Club Med Cherating Beach, Kuantan, Pahang, Malaysia number of rooms: November – May

  • Assistant Executive Housekeeper, the preopening hotel
  •           Best Western Premier Solo, Indonesia number of rooms: June – November
  • Senior Housekeeping Supervisor
  •           Kempinski Hotel Mall of The Emirates, Dubai, UAE number of rooms: August May
  • Housekeeping Supervisor / Departmental Trainer
  •             Kempinski Hotel Ajman, UAE number of rooms: January – August

  • Self employed by having own small retail shop
  •             Jakarta November – January

  • Housekeeping Manager PreOpening Team
  • The Ritz Carlton Jakarta, Indonesia number of rooms: May – December

  • Assistant Housekeeper
  • Gran Melia Jakarta Hotel, Indonesia number of rooms: February – May

  • Assistant Manager Quality Assurance
  •             Gran Melia Jakarta, Indonesia number of rooms: August – January

  • Housekeeping Supervisor
  •             Gran Melia Jakarta Hotel, Indonesia number of rooms: May – August

  • Floor Supervisor
  •             Mecca Hilton, Saudi Arabia number of rooms: April – November

  • Room Attendant
  •             Jakarta Hilton International Hotel number of rooms: June – April

    EDUCATION
  • TERBUKA UNIVERSITY JAKARTA
  •             March – April , Graduated and holding a Diploma  in English for Translation

  • ATMAJAYA UNIVERSITY JAKARTA
  • – Graduated from Center for Development of Tourism Atmajaya, majoring in Tour and Travel.

  • PANCASILA UNIVERSITY JAKARTA
  •             Unfinished study in Pharmacy School

    COURSES & TRAINING
  • Upscale Self Presentation at Club Med Cherating Beach malaysia, February
  • Customer Expectation at Club Med Cherating Beach malaysia, January  
  • Cross Exposure to Laundry at Kempinski Hotel of the Emirates Dubai, January – April
  • Coaching Skill Training at Kempinski Hotel Mall of the Emirates Dubai, February
  • Task Trainer at Kempinski Hotel Mall of the Emirates Dubai. September
  • People business Handling Complaint, Telephone Skills, Communication
  • Complaint As A Gift, kempinski Ajman
  • Moment of Truth Training Needs and Expectation. Kempinski Ajman, April
  • It Takes Two To Tango Training. Kempinski Ajman, February
  • Telephone Standard Training. Kempinski Ajman, January
  • FISH Training, Kempinski Ajman, November
  • Fire & Safety Training, Kempinski Hotel Ajman August .
  • Task Trainer at Kempinski Hotel Ajman in April .
  • Fire and Safety Training, Gran Melia Jakarta in
  • Training in Cleaning Operators Proficiency Certificate from British Institute of Cleaning Science BICSc, Gran Melia Jakarta in
  • Training in Guest and Employee Relation TIGER, Gran Melia Jakarta in
  • English Course Business English Level from Business Corporate Development, Gran Melia Jakarta in
  • Interaction Management Training, Gran Melia Jakarta in
  • Finance for Non Financial Management Training, Gran Melia Jakarta in
  • Train the Trainer Training from Business Dynamic, Gran Melia Jakarta in
  • Quality Team Communication Training from Business Dynamic, Gran Melia Jakarta in
  • Service Excellent Customized Service Quality Training Programmed from SQ Center, Gran Melia Jakarta in  
  • Training in Building Maintenance System, Gran Melia Jakarta in
  • English Course Business English from The British Institute, Jakarta in
  • RECOGNATION
  • Excellent Attendance Record and for Zero Claims of Medical Allowance along two consecutive years from – .
  • Excellent Attendance Record in .
  •  
     
     

    Contribution:

  • Set up the Housekeeping Department at Best Western Premier Solo
  • Task Trainer / Departmental Trainer for Housekeeping at Kempinski Hotel Ajman, UAE
  • Room Attendant daily briefing, we have moved the room attendant briefing from Housekeeping Office to Floor pantry, this is to reduce time consuming in briefing and to gain the productivity.
  • Improvised of Standard and Procedure of Privacy Sign, is to reduce guest complaint and to reduce spill over room.
  • One on One Training is to maintain the five star cleaning and hundred percent guest satisfaction.
  • Housekeeping Welcome Kit, to give orientation to newly hire of housekeeping employees.
  • Room Attendant Daily Required based on occupancy forecast and Turn down Service Required Based on occupancy Forecast cart, is to avoid shortage of employee.
  • Chairman of Quiz Product Knowledge Committee and Housekeeping Competition for the Housekeeping employees.
  • Member of Quiz Product Knowledge Committee for the Hotel employees, this occasion was to upgrade the knowledge of the employees about the hotel products, hotel activities and etc.
  • Member of Quality Committee, this committee was to help the management in maintaining the cleanliness, hotel products, etc.
  • REFERENCE
  • Lyn Helmetag – Executive Housekeeper, Kempinski Hotel Ajman, + / Mobile: + / email:
  • Helmut Arthold – F & B Director, Mobile: + –  
  • Muhammad Komari – Laundry Manager Kempinski Hotel Ajman, Mobile: + – / email:

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