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<pre>Array ( [var] => cut_url ) </pre> Resume for Martebe A. for Manager / Supervisor / Team Leader / Hotel & Lodging in Almaly, Kazakhstan. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #6CRZGXC4D
 

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Resume for Martebe A. for Manager / Supervisor / Team Leader / Hotel & Lodging in Almaly, Kazakhstan




Occupation: Manager / Supervisor / Team Leader Industry: Hotel & Lodging
Country: Kazakhstan City: Almaly
State: Almaty ZIP: 060013



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A. Martebe
Email address:
Mobile phone: + , + , Almaty, Kazakhstan
Objective:
To find a job in prestigious company where I could improve my skills and abilities, that would promote
development of the company and personal career growth.
Personal details:
V Date of birth: ..
V Nationality: Kazak
V Marital status: Single
Education Background:
“The University of Foreign Languages & Business Career”
V Faculty: Eastern Languages: English and Turkish languages
V Degree: Bachelor Degree
V Qualification: Teacher of two Foreign Languages
Work Experience:
December – to present as a Reception Supervisor at “HolidayInn Almaty”
hotel
Responsible for the operational efficiency of all front office areas during shift and the service delivery of
those areas. Promotes the desired work culture around the five core values of Trust, Integrity, Respect,
One Team and Service of the InterContinental Hotels Group and the brand ethos.
Supervise front office operations during assigned shift including:
Maintenance of guest information
Maintenance of information about local events
Compile occupancy statistics
Supervise the use of he public address system
Supervise group bookings
Assisting with serious complaints
Supervise cashiering activities during shift including:
Cash handling and banking procedure
Dealing with irregular payments
Instructing staff in credit policies and facilities
Instructing staff in cash security procedures
Carry out debtor control
Prepare reports
Supervise the cashiering system
Demonstrate service attributes in accordance with industry expectations and company standards
including:
Being attentive to Guests
Accurately and promptly fulfilling Guests requests
Anticipate Guests needs
Maintain a high level of knowledge which affects the Guest experience
Demonstrating a ‘service’ attitude
Taking appropriate action to resolve guest complaints
Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all
internal customers
Supervising People:
Work with your Line Manager to ensure the departmental performance of staff is productive.
Conduct on the job training in accordance with the departmental standards and procedures and
maintains a record of progress for each staff member
Provide input for performance review discussions in line with company guidelines
Ensure new staff complete their Orientation program on a timely basis
Assist with the preparation of efficient departmental work schedules
Coach and counsel staff in breach of hotel policies and departmental procedures, providing
constructive feedback to enhance performance
December February in the “Astana International Hotel” practice in
position of reception Clerk”
Key Responsibilities:
Registers and rooms all arrivals according to established procedures
Maintains intimate knowledge of departmental standards and procedures
Performs check in, check out and room change procedures and ensures all data are entered
completely into the hotel systems in accordance with reservation
Maintains cashier float and ensures accurate daily report of all money received
Cashes hotel guest’s personal and travelers checks and assists with currency exchange
Keeps abreast of all modifications to accounting policies and procedures
Responsible and attends to guest’s request of using the service of safety box at all times
Performs the audit balances and prepares all works for audit in an orderly
When on night shift, checks night report, prepare the morning report and prepare all necessary
forms for the guest arrival
Maintains comprehensive knowledge of standard reservation procedures including correct
forms to use, how to read telex, email, messages, and how to interpret availability sources
within the reservation systems
Takes personal interest and pride to ensure that the front desk work area is kept clean and
in an orderly state al all times
When on night shift, checks night report, prepare the morning report and prepare all
necessary forms for the guest arrival
Maintains comprehensive knowledge of standard reservation procedures including correct
forms to use, how to read telex, email, messages, and how to interpret availability sources
within the reservation systems
Takes personal interest and pride to ensure that the front desk work area is kept clean and
in an orderly state al all times
Knowledge of Foreign Languages:
V English – fluent
V Turkish – fluent
V Kazakh – native
V Russian – fluent
Computer skills:
V Office equipments phone & fax, copy machine, scanner
V Mircrosoft office MS WORD, MS EXCEL, MS OUTLOOK
V PMS Fidelio ALL Versions
V PMS Opera ALL Versions
V Communication System PBX AT & T telephone station
Trainings and achievements:
V “Effective Communication skills” Training
V “Effective Team Building” Training
V Certificate of IHG Group in Hotel Business Training called “Stay Real”
V Champion of Priority Club Rewards Loyalty Program
Personal qualities and hobby:
V Communicative, responsible, punctual person
V Reading and travelling

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